Kriptomat has been the worst experience. In the beginning, about 4–5 years ago, it actually seemed quite good — like every scam does at first. They liquidated crypto at the bottom of the market an... See more
Company replied
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See what reviewers are saying
Kriptomat is a scam. Do not deposit money on this platform. They don't respect their terms and conditions. They change rules without warning you. The referral program is a huge joke. They don't... See more
Company replied
Registration easy, userfriendly and stright forward. The first money transfer was simple and was confirmed quickly after ID approval. The after registration account setup und first Crypto purchase w... See more
Company replied
Hello, I like the exchange very well. Good offer, clear and you notice that a good dedicated team is working here. Big criticism is that you can not send cryptocurrencies to external wallets. This mus... See more
Company replied
Company details
Written by the company
We believe everybody deserves the freedom, fairness, and fulfillment that #crypto represents. Buy and sell cryptocurrencies within minutes at Kriptomat.
Contact info
Pärnu mnt 31, 10119, Tallinn, Estonia
- support@kriptomat.io
- kriptomat.io
You should know
3.0
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All is presented in a simple and clear…
All is presented in a simple and clear way. Only a small amount of information is not clearly and in good time presented.
April 17, 2024
Unprompted review
Reply from Kriptomat
Dear Tihomir,
We thank you for your feedback.
Could you please send us an email to feedback@kriptomat.io with a bit more detailed explanation on what information did you find as unclear, so our team can review it and if possible, make it clearer?
Thank you for being a part of our community!
Kriptomat Team
Owsom app but i think maby some…
Owsom app but i think maby some tranasaction ar presentage bit more.
March 22, 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We appreciate your point about the fees,
however, we would like to highlight that we strive to be competitive and are proud to be cheaper than three of the top five exchanges. Our BTC withdrawal fee is also one of the lowest in the market at 0.0002BTC.
Please note that our mission is not to be the cheapest, but to be the BEST crypto platform for our customers. We offer various benefits such as fee-free crypto-to-crypto exchanges, access to Euro pairs, 24/7 live chat support in over 70 languages, and dedicated teams for compliance and customer protection to ensure the safety of your crypto. We also offer higher KriptoEarn rewards than the top five exchanges.
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
First-class customer support system!
First-class customer support system!
A perfectly well-intentioned, helpful basic approach.
Even the client's administrative errors will be corrected if you properly verify the origin of the error!
However, many coins are not available. No second market view.
One of the best choices for beginners!
April 10, 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
Genuine Exchange Platform
From my side,is the best platform for be used too many others people's to choise to exchange crypto in fiat money,and vice-versa
Best of best/10 ✨
April 14, 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
They did not allow me to transfer my…
They did not allow me to transfer my money to my cryptowallet It was a big verification process to go throug and then they just told me that I am not allowed to transfer my money to my wallet.
April 12, 2024
Unprompted review
Reply from Kriptomat
Dear Marie,
We are sorry to hear that you felt disappointed with our service this time.
Kindly keep in mind that any account restrictions do not happen without our Risk Management team doing thorough due diligence, as our top priority is protecting the customer and ensuring our business continuity.
Every decision on account restrictions is made with utmost due diligence, and in such cases, customers are always left with the option of how to withdraw their funds - in your case, you were able to withdraw your money back to your bank account.
We apologize for the inconvenience and if we can do anything for you, our support team is always available for you.
With regards,
Kriptomat Team.
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
I'm buying Crypto currency for the…
I'm buying Crypto currency for the first time and I find it easy to use.
April 9, 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
Kriptomat is just great
Kriptomat is just great! I'm really happy with the platform! They are correct with payments and the interface is amazing! I highly recommend it! Thanks for everything!
April 7, 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
Disappointing. Pathetic.
Bought 260€ of USDT with 5,18€ fees. High Fee but fees are no problem for me. So ok so far. Wanted to transfer USDT to another wallet. Sending money was disabled for my account. Already pissed at that point. Wrote support. The answer the next day was that transferring cryptos to another wallet is permanently deactivated for my account because the compliance team of Kriptomat classified me as a "potentially vulnerable client". Haha like I am made out of glass or what is this nonsense? More pissed at that point. Sold USDT and transferred the money back to my bank account. From 260€ to 240€ in a short time and nothing really happened. Very pissed at that point. So thanks for absolutely nothing and for stealing 8% of my money! Never again I will use Kriptomat. Also I will tell my trading friends to keep away from Kriptomat. So congratulations for that.
April 4, 2024
Unprompted review
Reply from Kriptomat
Dear Martin,
We are sorry to hear that somehow you felt like we did not meet your expectations.
In order to protect your privacy, we will not disclose the exact details behind such a decision, however, we want to emphasize that such decisions are not made easily and without previous risk assessment conducted by our compliance team.
Our utmost focus is ensuring a safe space for our customers and also protecting the reputation of our business, hence occasionally these kinds of actions are inevitable.
With regards,
Kriptomat Team.
Excellent site
Excellent site, really easy to navigate and use. Also, very fast and smooth transactions.
April 2, 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
I cannot withdraw my money
March 22, 2024
Unprompted review
Reply from Kriptomat
Dear Ivan,
We are sorry to hear you have encountered an issue with the withdrawal.
Please reach out to our support team via support@kriptomat.io or via Live chat and they will gladly assist you with your withdrawal.
Thank you!
Kriptomat Team.
Experience
I have only been on the market for a few years with small sums, but so far I only had good and serious experiences with Kriptomat
March 20, 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
The Kriptomat Team
because you display false prices
because you display false prices. EX. the displayed value of the coin is 65000. when I want to buy, the selling price is 67000. where is the difference of 3000? where does this money go? please also charge me a commission for the transaction. Collect money twice. It is not legal to display the value of a coin, it should be the value with which I buy it, don't give me a price to make it seem like it is lower and when I buy it you come to me with a higher price. Value equals PRICE.
March 19, 2024
Unprompted review
Reply from Kriptomat
Dear Marius,
We are sorry to hear how you feel about the alleged price difference.
We appreciate your engagement with our platform and understand your concern regarding the apparent price difference between the displayed value and the actual selling price of coins. Allow us to shed light on this matter.
Firstly, it's essential to grasp the fundamental principles of economics and cryptocurrency trading dynamics. The price displayed for a coin on our platform represents the average market price at that specific moment, commonly known as the "spot price." However, when you proceed with a transaction, various factors such as market fluctuations, transaction fees, and network fees come into play.
The discrepancy you've noticed between the displayed and selling prices is primarily due to the concept of the spread. This spread reflects the difference between the buying (bid) and selling (ask) prices in the market. It ensures liquidity and covers the operational costs involved in facilitating transactions on our platform.
Furthermore, we'd like to emphasize that the exact price you'll pay, along with a breakdown of applicable fees, is transparently presented to you before you confirm your transaction. We prioritize transparency and integrity in our operations, and we strive to provide our users with comprehensive information regarding prices and associated fees.
It's crucial to recognize that cryptocurrency markets are inherently volatile, and prices can fluctuate rapidly. Therefore, the displayed price serves as a reference point, and the final transaction price is determined at the moment you execute the transaction.
We value your feedback and assure you that we are committed to providing a seamless and transparent trading experience for all our users. Should you have any further questions or require assistance, please feel free to reach out to our support team.
Thank you for your understanding and continued support.
With regards,
Kriptomat Team
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
The Kriptomat Team
Takes frees for everything!
Takes frees for everything! I just wanted to withraw my bitcoin from NiceHash to my creditcard. But first you have to transfer from NiceHash to Kriptomat, BAM! pay fee. Then you have to sell it to euro, BAM! pay fee. Then you have to make a purchase of some crypto for a minimum of 50 euro to registrer you card, and yes you guessed it, BAM! pay fee. And then you have to sell those crypto to get your 50 euro back, BAM! pay fee. And when you finally have everything in euro and want to have them payed out to your credit card, BAM! pay fee…. This is such a dirty way to mill their customers for as much money they can. As for me who just wanted to cash out some mining money and paid 30 euro to withraw 370 euro, is just stupid..
March 11, 2024
Unprompted review
Reply from Kriptomat
Dear Johannes,
Thank you for taking the time to share your feedback with us.
We understand your frustration regarding the fees associated with transferring and converting cryptocurrencies on our platform. It's important to note that fees are a standard part of the cryptocurrency industry and are necessary to cover various operational costs involved in facilitating transactions securely and efficiently.
When you transfer Bitcoin from NiceHash to Kriptomat, sell it to Euro, and then make a purchase to register your card, each step involves processing and network fees, which are essential for maintaining the integrity of the blockchain network and ensuring the security of transactions.
While we strive to keep our fees as competitive as possible, we also aim to provide transparency regarding all costs associated with using our platform. We disclose fee information upfront to help our users make informed decisions.
We value your feedback and will take it into consideration as we continually evaluate and improve our services. If you have any further questions or concerns, please don't hesitate to reach out to our support team.
Thank you for your understanding.
With regards,
Kriptomat Team
Great app and a lot of cryptos
Great app and a lot of cryptos. Fees are a bit high ...
March 8, 2024
Unprompted review
Reply from Kriptomat
Hello,
Thank you for taking the time to leave us a review.
We understand your point about the fees,
However, we would like to highlight that we strive to be competitive and are proud to be cheaper than three of the top five exchanges. Our BTC withdrawal fee is also one of the lowest in the market at 0.0002BTC.
Please note that our mission is not to be the cheapest, but to be the BEST crypto platform for our customers. We offer various benefits such as fee-free crypto-to-crypto exchanges, access to Euro pairs, 24/7 live chat support in over 70 languages, and dedicated teams for compliance and customer protection to ensure the safety of your crypto. We also offer higher KriptoEarn rewards than the top five exchanges.
Thank YOU for being an essential part of the Kriptomat community!
Warmest regards,
The Kriptomat Team
Easy to buy and withdraw 💪
February 26, 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Much gratitude,
The Kriptomat Team
Website is making it impossible for me…Untrustworthy
I was unable to buy more crypto as my bank did not recognise the bank details that Kriptomat provided for the bank transfer. Website is making it impossible for me to withdraw. Asking me to buy crypto before I can withdraw. I am still unable to withdraw.
February 22, 2024
Unprompted review
Reply from Kriptomat
Dear Suzanne,
We are truly sorry to learn that you have experienced issues with using the App.
From what you wrote, it seems that you were unable to withdraw assets and make a deposit, which could be simply the result of a misinterpretation of instructions.
For detailed guidance on these two processes or any other dilemma you have, feel free to contact our support team via Live chat or via support@kriptomat.io and they will gladly assist you.
We apologise for the inconvenience,
Kriptomat Team.
ottimo exchange in lingua italiana come…
ottimo exchange in lingua italiana come supporto facile da usare
February 20, 2024
Unprompted review
Reply from Kriptomat
Salve,
Apprezziamo sinceramente la sua fantastica recensione!
Le sue parole incoraggianti sono per noi fonte di ispirazione per innovare e migliorare continuamente l'esperienza utente della nostra applicazione.
Abbiamo condiviso il vostro feedback con i nostri team dedicati, motivandoli a cercare l'eccellenza nel loro lavoro. :)
Ci sono cose interessanti all'orizzonte! Restate connessi, perché abbiamo in serbo una serie di incredibili funzionalità e miglioramenti per il 2024.
Grazie di cuore,
Il team Kriptomat
Fast transactions..
February 15, 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Much gratitude,
The Kriptomat Team
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