Scammmmmmm, be aware of the extremely persuasive staff, trying to push you a 12000 skin wand, that in the is on ebay for 400 😳 walk away very scary people, thieves, no different then pick pockets, y... See more
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Foul looking and foul abusive behaviour from the scamming bullying female sales staff. These shops should not be allowed to operate in any reputable establishment never mind a five star Hard Rock. Why... See more
Scam. This was a series of false advertising where I was scammed into believing I was going to receive a 1 hour facial but instead sat through an hour pitch of a $3000 product but only got 10 minu... See more
If you get pink eye, hepatitis, herpes, chemical burns/damage, swelling, burning face, don't ask these humans to be accountable. Very pushy, almost bully-like sales tactics, in a very charming way.... See more
Company details
Written by the company
Kristals has unlocked the holistically healing power of gemstones to promote vibrant, radiant skin. For thousands of years, gemstones have been used for health and beauty around the world. Classical texts as well as astrological studies refer to the healing properties of gemstones and the positive influence of gems on the mind and body. Kristals takes this wisdom to a new level, bringing you concentrations of precious and semiprecious gemstones and metals known to create protective fields around the body and blending them with powerful botanicals, naturally effective herbal essences and oils, and the best scientific breakthroughs in skincare for every skin type.
Contact info
United States
- 1-866-210-0720
- support@kristals.com
- kristals.com
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DO NOT ENTER THESE STORES
I was persuaded into the store so a young saleswoman could test products on me. She was very persistent that I needed the eye lifting cream, it would be great for my skin though I’m only 24 with no wrinkles, and I needed to take action now. I kept trying to make excuses, which you never should feel the need to when in a store, and said I’d get my boyfriend to buy it for me instead the next day. She insisted I just get him to send me the money and kept saying how I needed this product. She was high pressuring me and I began to become very uncomfortable. I ran out of things to say and I felt I was being held hostage. I was clearly not interested, was trying to leave, and was about to get up when she said she would get the machine for me. I paid thinking I’d just return my products later, come to find out you cannot return what you have bought. You’d think buying $400 worth of products they would tell you that you aren’t able to return them. After paying she said a skin consultant was there which is rare and she’d give me acne advice. Come to find the skin consultant told me she’s there everyday and almost went to the back so she could book me an appointment with her? She said the red light therapy she would do with me would change the need for me to buy expensive products?? Though they just sold me products that I “needed to have”. It was a very embarrassing and pressured experience. I have had multiple breakdowns about it because I cannot afford nor want those products. Please stay away if you are vulnerable.
Great service, thnx!
I'm very glad about the service (Amsterdam). The salesman took his time to think along with me and was thoughtful in what to (and also not to) buy for my skin. I received my order very quickly, great service, thank you!
Feeling cheated
Spent thousands in 100 Oaks Mall. This price was to included supplies when we needed them. Mall persons said they went out of business. They won’t answer the 800 number. Yet I see on this site that people are still buying.
Recommended: moisturizer
I bought the moisturizer in Amsterdam with a very friendly and helpful guy. In a week I saw a difference: my skin became more flexible and it showed less blemishes, truly amazing!
I bought Kristals Cosmetics in…
I bought Kristals Cosmetics in Barcelona, very happy with my new creams, it’s have amazing results! 100% recommended!!!
I give to the one we sale me
I give to the one we sale me . He was smart and new to sale me . I dint now this company. I was in hard Rock Casino and he stop and convince me to bay . Now a company we Jungle at the prices is not a good company it’s not a serious they are charlatans because a cream for $1000 you to reduce to 250 that’s another serious company it’s impossible they jungle so they can full people whoever they are they buy all this product from the laboratory were they make it and they doesn’t even cost hem $15-$20 in the pack very nicely they smart they packed very nicely and they market the way they want to so if you expect miracle just go and buy you Sisily La Prairie do you are who are least you can question them of anything happen happen.It’s a shame they allowed this type of company to exist and they picked the right place casinos where people they go and spend money and they get full day by all this like I did buy them and I know I’m a skincare expert I do paramedical estate fix and I both have one more and less like a curiosity even I spend money I spent over $300 and probably the product doesn’t even cost $50 anyhow I give hem the credit for full me, once got one star I should give him I’ll give him 10 start because he knew to market and he knew to full me even me why know a lot of things about skincare stay away go to a serious company like Sisely, Dior, Shisedo Labory they have expensive thousand dollar cream but believe in me you will see the results immediately
Tara Pavelescu (expert in Skin Care ) Paramedical estethician owning a day spa for 20 years in NY City. Sale Manager ( Dior ,Sisely, Shisedo) Company to trust withe you $1000 Creme
Great store on Rodeo Drive!
Such a beautiful store in Beverly Hills! The products I got are great and everyone was super helpful with their recommendations.
Madrid store visit
I visited the Madrid store last week and the attention and treatment were phenomenal. Very professional, friendly and attentive. I loved it. Thanks guys.
Wonderful Madrid store
I visited their store in Madrid and I am 100% satisfied with my purchase. Not going anywhere else!
Scammers, beware.
Oh wow, this is still loaded with anger and remorse. In 2014, I was pulled into a store by an aggressive young salesman in downtown SF. I said I was in a rush and they physically insisted on giving me a sample to remove eye bags. The tactics he used to sell were extremely manipulative and aggressive, think 'time share in Vegas x 10.' I kept insisting I had to leave, but he kept up an intense sale, offering me the best deals that were only good in the exact moment. I said I'd return after my appointment, but he used more aggressive sales tactics; I felt hostage. I said that I had super sensitive skin and choose to only used natural organic products. He insisted their products were all natural and organic. Long story short, I gave him my card, like. fool. I never opened the bag of products I had been rushed and bullied into purchasing. Silly me, I assumed in this day of age, I could return them. Not! I felt bamboozled. I left the shop, not sure what had just happened, feeling very disoriented. Having just spent well over $500 which I could not afford at all; I was marginally employed at the time. I did find a plethora of complaints by women just like me who had the same experience. I felt so ashamed for being so scammed. I kept meaning to take legal action, but life events took over. Would have liked to join a class suit. Hard to believe such manipulative scammers have been getting away with this for so long.
Scams the elderly
All written here by victims of Kristal Cosmetics mirrors my mother’s experience.
Company is a scam and wise people should stay away from it!
I purchased the Ruby Non-Surgical Eye…
I purchased the Ruby Non-Surgical Eye Applicator and eye serum from Kristals at the Hard Rock in Hollywood, FL. At the time, I was given a complimentary appointment by the young lady who sold me the product. I returned on 4/13/21 and met with the owner and CEO, Don Izhak, who gave me a treatment with the Nasa backed machine and various creams. The entire time it was only about the $$. Price started out at $15,000 for everything, then finally dropped to $4,700 which included all the creams, vitamins, the machine and 3 $300 in salon treatments. When he was finished, I was wowed by the disappearance of the lines on my face, it looked so good. He assured me that it would improve even more within 45 minutes and would last at least 2 weeks. I told him that I would like to call my husband to discuss. He kept pressuring me to do something good for myself and to just charge it. Also, told me the offer was only good until 5:00 p.m. as he was playing in the Poker Tournament this evening. It is now 1 hour later and every single line is back on my face. What a scam and to make it worse I am a senior citizen. Imagine, that I almost fell for it. He also advised that his employees are tested every 2 days for covid and it was costing him millions for all of his stores. Also, claim to have Covid test for sale and was selling to DHL.
Evil People. Stay Away.
These evil people steal your money. They need to be shut down. Products that are worth $50 are being sold for up to $8000. It’s unconscionable. I cannot believe this company is still in business. These people should be in prison after all the lawsuits filed against them. They drugged someone in Aspen to buy their products. They physically assault people in their stores who are trying to leave. You should do everything in your power to get them shut down. Do not go near this place.
A note to the company: Try a bit harder on your fake 5 star reviews. They are all written in the same broken english and do not mention the products at all. They are counterclaims against the real 1 star reviews being posted. No mention about how their products work. They sound more like horrible ads than reviews that provide any information on what you sell. Literally burn in ****.
This place is an absolute SCAM!!
This place is an absolute SCAM!!! DO NOT buy ANYTHING from them. They charge thousands of dollars for products that don't work after a VERY HARD sell. They have NO RETURN POLICY but don't tell you this up front and are very aggressive with their con to get you to buy their products. I repeat...DO NOT buy anything from this horrid company. They simply are stealing your money. You will regret setting foot in their store or visiting their website.
Zero stars. Zero.
If it were possible to give this brand zero stars, that's what I would do. Their sales people lie and give the hard sell. Unfortunately I paid $400 for a bottle their eye cream, which was followed by pressure to buy more products. The products started at $7,500 and was dropped over and over again until the price reached $1,600. I told the pushy salesperson I needed to talk to my husband before I made a major purchase and she was very disrespectful about that. Run, do not walk when anyone from Kristals approaches you. They are running a con job. This occured at the Tampa store.
Extremely (by $1,000s) overpriced
Extremely (by $1,000s) overpriced. Products do not work. They will pressure you, bring in your mother, and price haggle. They assured 100% guarantee and DID NOT BACK IT UP. You will get different information each time you go in. I would not recommend them at all. They claim there are backed by NASA technology. Cannot find that anywhere. They blow through the before and afters. They do not allow returns—exchanges only—but do not have the return policy posted.

Reply from Kristals Cosmetics
STAY AWAY!! TARGET ELDERLY
STAY AWAY!!! IT’S A SCAM! My elderly mother was whisked away from me while were shopping at a mall in Tampa. The woman did her little presentation with an eye cream. Raved on and on about how it decreased my mother’s wrinkles. My mom is 70 BTW. Immediately knew it was a scam when she dropped the price from $1k to $400. I explained to the lady that my mother is retired and that’s a lot of money. Next thing she begins attacking me for not letting my mother make her own decision. Then she offers this $1,000 product for $150! At that point, we’re trying to leave and she becomes even ruder. My mom finally caved and willfully paid the $150. After reading the other comments, I agree! They purposely target elderly women and take advantage of their niceness and politeness.
Do NOT go to the Kristals store in the…
Do NOT go to the Kristals store in the Seminole Hard Rock Casino....it is a scam...the product is useless and expensive..the customer service is terrible and the employees and owner could care less about you...just how much you intend to spend!
Initially I was happy
Initially I was happy. The eye serum seemed to work but the vial broke at home. Still used it but did not get the same results. I was wisked back at the store for a facial treatment apparently designed by NASA and it did a fair job on my Rosacea however the price for the machine was around 8500 dollars!!! Said nope...walking out and the guy said he could sell it to me for about 1500 because the box was dented. I won't be shopping there again.
I went to the Kiosk at Hard Rock…
I went to the Kiosk at Hard Rock Casino. Results were amazing. Price was horrible I paid $400. for the night serum and polisher. Checked on line and products sold for 1/2 of the price. Sales persons are making some big money 50% commission
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