Key Solutions Reviews 

3,004
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for their exceptional knowledge, helpful guidance, and clear explanations throughout various mortgage and remortgage applications. People also highlight the outstanding customer service, noting that personal advisors are prompt, highly responsive, and genuinely dedicated to securing the best possible financial deals. Though some customers noted that navigating mortgage applications can occasionally be a stressful and complicated process, advisors provided reassuring support every step of the way. Reviewers consistently appreciate the polite, professional communication, which helps make these complex financial decisions much more straightforward and manageable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional guidance and... See more

Service

Clients share satisfaction on service, frequently highlighting the helpful, professional, and straightforward... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are consistently... See more

User experience

Consumers shared deep satisfaction regarding their user experience, consistently praising the stress-free and... See more

Response time

Reviewers express immense satisfaction regarding the response time, frequently praising agents for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Key Solutions (buying our first home and now our first house move) and they have been excellent throughout. Our broker was Christian Lingard who offered excellent se... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve used key solution mortgages. This time was a complex case with multiple strands to income, a sole proprietor joint borrower (SPJB) loan which was limited in who would lend... See more

Company replied

Rated 5 out of 5 stars

Our mortgage advisor Alex Nash has been nothing short of excellent. He has been incredibly helpful and informative throughout the time we have have had dealings with him. He has been Our advisor for s... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have used Key Solutions and both times have had a great experience. Rhea is very knowledgeable and has made both experiences run smoothly! She is always happy to speak on the... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

About Key Solutions

Written by the company

About Key Solutions

We now offer a fee free service for all our customers but the advice and level of support behind it haven't moved

We believe taking out a mortgage should be easy. Why shouldn't it? So when people say buying a home is one of the most stressful things ever, we say, come and speak to us.

We put our heart and soul into turning every person's dreams into a reality. It's what we're here for and what we're known for.

Why choose Key Solutions?

Our unique unconditional service and mortgage guarantees.

We are whole of market brokers.

Our service is award winning.

Our services

First time buyers


Moving home


Refinancing and remortgaging


Life, critical illness & income protection


Building & contents insurance


"We are here to make life easier and better for everyone"


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(3,004)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve used Key Solutions twice now and…

I’ve used Key Solutions twice now and they have been absolutely fantastic, very informative and no delays. Alex Nash was great and kept me up to date with any information and made the process simple and easy

April 29, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Jason,

Thank you for letting us know about your positive experience and we've passed your feedback onto Alex.

We look forward to helping again in future.

Love, Key Solutions

Rated 5 out of 5 stars

I have been with Key solutions from the…

I have been with Key solutions from the very start after buying my property. They have worked very hard to find me a good mortgage offer, taking into consideration what is best for me.
Alex Nash has helped me as the advisor and I cannot praise him enough for his patience and hard work in finding the most suitable mortgage for me. I wish him all the best for the future.

April 27, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Sunetra,

We're so glad to hear Alex helped you through the process and your feedback has been passed onto him.
We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Remortgage

Myself and my partner cannot fault Key solutions enough as two people who are not very clued up with mortgages etc and getting the best rates,they have helped through the whole process making our lives a lot easier and less stressful. We have used them for the last 7 years and 3 mortgage processes, and we are very happy. Our mortgage broker Alexander Nash has been especially helpful through the process and very patient with us helping us achieve the best rates etc and help with the solicitors. I would definitely recommend Alex as a personal broker to anyone looking to remortgage or get on the property ladder 😊

April 24, 2026
Unprompted review
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Reply from Key Solutions

Hi Louise,

Thank you for your review. We're so glad to hear about your experience and your feedback has been passed onto Alex.

We look forward to helping in future.

Love, Key Solutions

Rated 5 out of 5 stars

Couldn’t rate Sarah Robson at Key…

Couldn’t rate Sarah Robson at Key Solutions enough. So professional, very responsive and understood our needs from start to finish. You are in safe hands with her and she takes the stress out of the whole process, thank you Sarah.

March 31, 2026
Unprompted review
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Reply from Key Solutions

Hi Kate,

We're glad to hear about your experience and your feedback has been passed onto Sarah.

We look forward to speaking with you soon.

Love, Key Solutions

Rated 5 out of 5 stars

My Mortgage Broker

My Mortgage Broker, Rhea Isom managed my application from start to finish with exceptional professionalism. She gave me great peace of mind by overseeing the entire process and kept me regularly updated throughout. Rhea explained everything clearly and in simple terms which made a significant difference as a first time buyer.
The process can be daunting and stressful but she was always approachable and ensured no question ever felt trivial. I would highly recommend her services and give her a 10/10 rating.

April 23, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Daniela,

Thanks for your review, we have passed your feedback on Rhea.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Exceptional Customer Care.

This is our third time arranging a mortgage through Sarah Robson at Key Solutions, and once again she delivered exceptional service. Sarah has a rare ability to simplify a complex process while making you feel fully supported and informed at every step. Her guidance has been invaluable to us during some very significant life decisions. Highly recommended.

April 2, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Ashique,

Thank you for leaving us a review and letting us know aboout your positive experience, we have passed this onto Sarah.
We look forward to helping again in future.

Love, Key Solutions

Rated 5 out of 5 stars

My experience with Key Solutions was amazing

My experience with Key Solutions was amazing. The receptionists were so friendly and kind from the very beginning. I would especially like to thank Alex Nash for being absolutely amazing and for helping me through such a tricky process and year. I honestly can’t thank you and Michael enough for all your support. I highly recommend Key Solutions.

November 20, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you so much for leaving us a review, and your feedback has been passed onto Alex.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

I’ve been using Key Solutions for a…

I’ve been using Key Solutions for a couple of years now and they’ve always been great and super informative and helpful.
Alex has looked after me the last 12 months and has been great! Would definitely recommend to anyone

April 17, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Jennie,

Thank you for letting us know about your good experience and your feedback has been passed onto Alex.

We look forward to speaking with you again.

Love, Key Solutions

Rated 5 out of 5 stars

The best broker in Britain!

I’ve used Key Solutions for two new mortgages and one remortgage. In all instances their service has been exceptional. I especially want to commend Alex Nash, who jumped straight in to assist me wish an issue that cropped up after completion of my house purchase. He was calm, professional and diligent and in the end the issue was resolved in my favour. I couldn’t be more grateful to Alex and the Key Solutions team.

April 16, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Rory,

Thank you for leaving us such great feedback, we're glad Alex was able to sort the issue for you.

We look forward to speaking with you again in future.

Love, Key Solutions

Rated 5 out of 5 stars

With KS since 2017

With KS since 2017, no dramas super simple, made mortgage dealings convinient for us each time, professional service would recommend for everyone

March 4, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Maciej,

Thank you for your feedback, we're glad Victoria was able to help you and your feedback has been passed on.

We look forward to helping in future.

Love, Key Solutions

Rated 5 out of 5 stars

Key Solutions - Alex

We had a great experience with Alex as our mortgage advisor. He was always friendly, helpful, and very easy to deal with.

Communication was excellent throughout — Alex kept us updated at every stage and was always quick to answer any questions we had. He made the whole process feel straightforward and stress-free.

We would highly recommend Alex to anyone looking for a reliable and supportive mortgage advisor.

April 14, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Josh and Rebecca,

Thank you for your kind review. We have passed your feedback onto Alex and look forward to helping you again.

Love

Key Solutions

Rated 5 out of 5 stars

Excellent Service

We started using Key Solutions in 2019. Recently we returned for 4th time to arrange our re-mortgage and assist in process of paying help to buy everything at one stop nice and easy.
Rhea Isom a great personality but has the knowledge and expertise to go with it. She listens to what you need and then gives you great advise She managed to get us a great deal and we got excepted within few days.
Hoping that this will be the final time we need a re-mortgage, but we wouldn't hesitate to use Rhea Isom and Key Solutions again if needed. Thank you 😊

April 10, 2026
Unprompted review
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Reply from Key Solutions

Hi Younus,

Thank you for leaving us such a lovely review - we have passed this onto Rhea.

We look forward to helping again in future.

Love, Key Solutions

Rated 5 out of 5 stars

Been using KSmortgages for nearly 10…

Been using KSmortgages for nearly 10 years. Victoria is always professional and efficient.

April 1, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Dan,

Thank you so much for your feedback which we have passed onto Victoria.

We look forward to helping you again.

Love
Key Solutions

Rated 5 out of 5 stars

I can’t even begin to express how…

I can’t even begin to express how grateful I am with Rhea Isom’s help. She made a situation which I thought was impossible, possible! She helped me from beginning to end, always answered my calls, emails and all my questions. I would 100% recommend her again.

March 20, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Gloria,

Thank you so much for your review which we have passed onto Rhea.

We look forward to helping you again in the future.

Love
Key Solutions

Rated 5 out of 5 stars

I have used Key Solutions for many…

I have used Key Solutions for many years now, they are my go to for mortgages and they offer good advice and offer best packages. Recommend.

March 26, 2026
Key Solutions logo

Reply from Key Solutions

Hi Sally,

Thank you so much for your review and we are delighted Rhea was able to help and we look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Patient, kind and professional

Alex at KS Mortgages has been incredibly patient, responsive and thorough in his support to us in our house-buying process. It took us 2 years to find and secure the right house, meaning that he did many updated quotes and agreements-in-principle for us throughout that time. Always with a smile, with detailed advise and a professional manner. KS Mortgages seem to be a very decent company from our experience. Highly recommend. Thank you so much Alex! :)

March 25, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi June,

Thank you for your review.

We're so glad to hear that Alex was able to support you through the process and your feedback has been passed on.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Great Service No BS

We started using Key Solutions in 2018. Recently we returned for our 3rd time to arrange our mortgage.
Alex not only has a great personality but has the knowledge and expertise to go with it. He listens to what you need and then gives you great advise and allows you to choose what fits best for you.
He managed to get us a great deal and we got excepted within a couple of days.
Hoping that this will be the final time we need a mortgage, but we wouldn't hesitate to use Alex and Key Solutions again if needed. Thank you 😊

March 17, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Tracy,

Thanks for leaving us a great review.
We're so glad to hear Alex helped you through the process and your feedback has been passed on.

We look forward to speaking with you again.

Love, Key Solutions

Rated 5 out of 5 stars

I always use Key Solutions and always…

I always use Key Solutions and always have a great experience. This time Victoria pulled out all the stops and helped through a complex re-mortgage. Thanks!

March 13, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Luke,

Thank you for your review.
We're so glad Victoria has been able to help you with your mortgage again and your feedback has been passed on.

We look forward to speaking again in future.

Love, Key Solutions

Rated 5 out of 5 stars

Highly recommended

I wanted to leave a review for Alex, who has helped me sort out my mortgage offers several times.

Each time, Alex has been efficient, professional, and friendly. He always took the time to clearly explain my options and made the whole process much easier to understand. I felt confident that everything was being handled properly.

I would highly recommend Alex to anyone looking for reliable and professional mortgage advice.

March 4, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Ingrid,

Thank you for leaving us a lovely review. We're so glad that you had such a good experience and your feedback has been passed onto Alex.

We look forward to speaking with you soon.

Love, Key Solutions

Rated 5 out of 5 stars

Alexander Nash - Amazing customer service

Alexander Nash has been our mortgage advisor through a change in mortage provider, where do I start Alex has been absolutely amazing in helping us and continuing to help and support us through the process. The time and effort he has given to us, the dedication he has put in to making the process as least stressful for us has been outstanding. If it wasn't for this man's help and support I think we would have given up completely with it. We have been using key solutions for years and will continue to do so. Amazing friendly service who go above and beyond.. Thank you Alex for your continued help and support it is so appreciated .

March 5, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Amanda,

Thank you for taking the time to leave us a review and let us know about your great experience with Alex. Your feedback has been passed onto him.

We look forward to speaking with you again in future.

Love, Key Solutions

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