Key Solutions Reviews 

3,004
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for their exceptional knowledge, helpful guidance, and clear explanations throughout various mortgage and remortgage applications. People also highlight the outstanding customer service, noting that personal advisors are prompt, highly responsive, and genuinely dedicated to securing the best possible financial deals. Though some customers noted that navigating mortgage applications can occasionally be a stressful and complicated process, advisors provided reassuring support every step of the way. Reviewers consistently appreciate the polite, professional communication, which helps make these complex financial decisions much more straightforward and manageable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional guidance and... See more

Service

Clients share satisfaction on service, frequently highlighting the helpful, professional, and straightforward... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are consistently... See more

User experience

Consumers shared deep satisfaction regarding their user experience, consistently praising the stress-free and... See more

Response time

Reviewers express immense satisfaction regarding the response time, frequently praising agents for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Key Solutions (buying our first home and now our first house move) and they have been excellent throughout. Our broker was Christian Lingard who offered excellent se... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve used key solution mortgages. This time was a complex case with multiple strands to income, a sole proprietor joint borrower (SPJB) loan which was limited in who would lend... See more

Company replied

Rated 5 out of 5 stars

Our mortgage advisor Alex Nash has been nothing short of excellent. He has been incredibly helpful and informative throughout the time we have have had dealings with him. He has been Our advisor for s... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have used Key Solutions and both times have had a great experience. Rhea is very knowledgeable and has made both experiences run smoothly! She is always happy to speak on the... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

About Key Solutions

Written by the company

About Key Solutions

We now offer a fee free service for all our customers but the advice and level of support behind it haven't moved

We believe taking out a mortgage should be easy. Why shouldn't it? So when people say buying a home is one of the most stressful things ever, we say, come and speak to us.

We put our heart and soul into turning every person's dreams into a reality. It's what we're here for and what we're known for.

Why choose Key Solutions?

Our unique unconditional service and mortgage guarantees.

We are whole of market brokers.

Our service is award winning.

Our services

First time buyers


Moving home


Refinancing and remortgaging


Life, critical illness & income protection


Building & contents insurance


"We are here to make life easier and better for everyone"


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

All reviews

(3,004)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Made house move easier

Can’t recommend Key Solutions highly enough. They have made the process of moving house and sorting out a mortgage much easier and hassle free. Will definitely be back when it’s time to remortgage!

March 4, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Kate,

We're so glad hear about your experience. Your feedback has been passed onto Victoria.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

They are one of the best in the field

They are one of the best in the field. Highly recommend their services. My agent was Alex Nash who remained attentive and highly responsive till the completion.

February 24, 2026
Key Solutions logo

Reply from Key Solutions

Hi,

We're so glad to hear about your experience, thank you for taking the time to leave us a review. Your feedback has been passed onto Alex.

We look forward to speaking with you again in future.

Love, Key Solutions

Rated 5 out of 5 stars

Outstanding Customer Service

Straight from my first contact with Key Solutions all the way to receiving my Mortgage Offer the service has been outstanding.
Ben Dawkins made every effort to make sure the whole process was explained clearly, he was empathetic about my situation and nothing was ever too much trouble for him.
I can’t recommend Key Solutions enough and will be using them again in the future and spreading the word that these guys really are the best when it comes to customer service and are real people looking after real people.

February 19, 2026
Key Solutions logo

Reply from Key Solutions

Hi Hollie,

We're so glad to hear about your outstanding experience and your feedback has been passed onto Ben.

We look forward to speaking with you again in future.

Love, Key Solutions.

Rated 5 out of 5 stars

Fantastic service.

Friendly, personal service, Ben was just FANTASTIC. Would recommend to everyone!

February 12, 2026
Key Solutions logo

Reply from Key Solutions

Hi Joe,

Thank you for leaving us such a great review.
We're glad Ben was able to help you and your feedback has been passed on.

We look forward to helping again in future.

Love, Key Solutions

Rated 5 out of 5 stars

Outstanding support during a very stressful time

After being unsuccessful in securing a mortgage with three other brokers, I got in touch with Key Solutions, and the experience was completely different.

Alex was exceptional — understanding, detail-oriented, and incredibly reassuring throughout what was a very stressful time. He went above and beyond, even working into the early hours to secure my mortgage, and it genuinely felt like he truly cared about helping me.

I couldn’t have wished for anyone better and wouldn’t hesitate to recommend Alex and the team at Key Solutions to anyone struggling to secure a mortgage.

January 29, 2026
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for leaving us such a great review.
We're so glad Alex was able to help you secure a mortgage and your feedback has been passed onto him.

We look forward to speaking with you again.

Love, Key Solutions.

Rated 5 out of 5 stars
Key Solutions logo

Reply from Key Solutions

Hi Nicholas,

Thank you for your review. We're glad to hear this and your feedback has been passed onto Ryan.

We look forward to speaking with you again.

Love, Key Solutions

Rated 5 out of 5 stars

Remortgage

Needed to remortgage our house so decided to use ks mortgages again as they were fab the first time. Allocated to Alex Nash who was brilliant, cannot fault him, always replying to emails promptly, nothing too much trouble. Explained mortgage in simple terms so we could understand. Solicitor we were allocated to was not great, raised multiple issues but I think this is unusual for them. Alex was great in listening to my rants about them (sorry!) And even raised my concerns directly to them as well which ended in a good outcome. Would 100% recommend Alex and KS mortgages. Thank you so much again.

January 1, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Helen,

Thank you so much for leaving us such a great review and we're so glad to hear about the good service you received and your feedback has been passed onto Alex.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Outstanding service

Outstanding service from start to finish! Our mortgage advisor - Alexander Nash was absolutely fantastic and guided us through the entire mortgage application process with patience, clarity, and genuine expertise. Every step was clearly explained, all questions were answered promptly, and we always felt fully supported and confident in our decisions. The whole process was smooth, well-organised, and completely stress-free thanks to his guidance.
We’re also extremely grateful for the help with arranging our life and income insurances, which was handled with real care and attention and gave us invaluable peace of mind. We couldn’t be happier with the service we received and would highly recommend him to anyone looking for expert advice and truly outstanding support.

January 8, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you so much for your feedback.
We're so glad to hear how Alex helped you through the process and your feedback has been passed on.

We look forward to speaking with you in future.

Love, Key Solutions

Rated 5 out of 5 stars

Great work as usual

It’s always great to work with such a professional team. Alex Nash has supported us again this year with our mortgage vendor choices. He has extensive experience and the information he provides is always very useful. The process is very easy when we work with him. Thank you for your hard work!

January 16, 2026
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for your feedback which we have passed onto Alex.

We look forward to helping you again in the future.

Love
Key Solutions

Rated 5 out of 5 stars

Highly Professional Service

Been with Key Solutions for a while now. Alexander Nash is highly knowledgeable, honest and helpful. He also helped me with my rental property mortgage which I almost got scammed for nearly 2k with another broker.

I will definetely continue to use Key Solutions and highly recommend Alexander Nash to friends and family.

January 21, 2026
Unprompted review
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Reply from Key Solutions

Hi,

Thank you so much for your review which we have passed onto Alex.

It is great to hear we were able to help in a difficult situation.

Love

Key Solutions

Rated 5 out of 5 stars

As last time the advice and help given…

As last time the advice and help given was clear and concise leaving me with very few questions and the assurance I had made the right decision with my new mortgage deal.

January 19, 2026
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Reply from Key Solutions

Hi,

Thank you so much for your review and we have passed your feedback onto Christian.

We look forward to helping you in the future again.

Love
Key Solutions

Rated 3 out of 5 stars

That's about it

January 7, 2026
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Reply from Key Solutions

Hi,

We're so sorry to hear your experience has not been a 5 star one.
Please could you give us a call and we can look into sorting this out for you.

We look forward to hearing from you.

Love,

Key Solutions

Rated 5 out of 5 stars

Ryan has done a great job going above…

Ryan has done a great job going above and beyond.

December 23, 2025
Key Solutions logo

Reply from Key Solutions

Hi Clint,

Thank you for your review.

We're so glad to hear about your experience and your positive feedback has been passed onto Ryan.

We look forward to speaking with you again.

Love,

Key Solutions

Rated 5 out of 5 stars

Couldn’t recommend enough

I couldn’t recommend Sarah at Key Solutions enough. She has been great throughout the whole process of getting a mortgage. From the initial call where she explained everything very clearly and gave me a much better understanding of it all, to every other stage of the process. She went above and beyond when going through everything and applying for my mortgage and I couldn’t have asked for more from her. Looking forward to sorting other products with key solutions and will definitely be returning when my fixed term has ended! Would definitely recommend key solutions to anyone thinking of using them.

December 1, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Billy,

Thank you for leaving us a review about your positive experience.
We're glad Sarah went above and beyond and your feedback has been passed onto her.

We look forward to speaking with you again in future.

Love,

Key Solutions

Rated 5 out of 5 stars

Another fantastic experience with Key…

Another fantastic experience with Key solutions and specifically Diane Caiger! We have now been looked after by Diane for over 5 years and each time the service is top! Highly recommended.

December 12, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Simon,

Thank you for letting us know about your fantastic experience.
We're glad Diane has been able to help you multiple times, and your feedback has been passed onto her.

We look forward to speaking with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars

We're so glad we sacked our old supplier.

We worked with a different mortgage provider for many years, and they would always make a big deal out of renewing, which felt like they were inflating the work needed to justify their fee - months passed by and they still hadn't been able to secure a deal we wanted. We had enough of it this year, and following a recommendation switched to Key Solutions and worked with Ryan - after 72 hours from our initial call our mortgage was in place and everything was being finalised.

Ryan was efficient, knowledgeable and calm. It was a simple and professional process and we've very happy with the outcome. Thank you.

December 21, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you so much for your review!

We're so glad you had such a good experience and your feedback has been passed onto Ryan.

We look forward to helping you with your next mortgage.

Love,

Key Solutions

Rated 5 out of 5 stars

Great service - Ryan Pipkin

Ryan Pipkin has helped me with my mortgage on a couple of occasions over the last few years. Ryan is very efficient, quick to respond, and explains things really clearly. Ryan is very skilled at being able to talk through what can be a daunting and complicated process. Being able to book an appointment with Ryan to talk through the mortgage application over the phone is really helpful. Being able to obtain a mortgage in principle on the very same day as I needed to make a best and final offer on a property really helped me move forward with my purchase and Ryan was amazing at being able to respond to the request within a few hours.

December 8, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Charlotte,

Thank you for taking the time to let us know about your experience.
We're so glad you had such a good experience and your feedback has been passed onto Ryan.

We look forward to speaking with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars
Key Solutions logo

Reply from Key Solutions

Hi Alex,

Thank you for leaving us a good review!
We're glad to hear this and your feedback has been passed onto Victoria.

We look forward to speaking with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars

New Mortgage - House Move

We contacted Alex Nash at Key Solutions to arrange our new mortgage ready for our house move.
Alex was excellent throughout the process.
He was very professional and courteous during our phone conversations. He replied to our emails quickly. He was able to answer all our questions, and explained the application fully. He gathered all the information from us that he required before securing us a really great mortgage deal, better than we expected.
He provided all the details of the mortgage offer and then submitted the application. The mortgage offer was received within 24hrs.
I thoroughly recommend Key Solutions and Alex Nash in particular if you are looking to secure a great mortgage deal.

October 23, 2025
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for leaving such a great review, we're so glad to hear about your experience and your feedback has been passed onto Alex.

We look forward to speaking with you in future.

Love,

Key Solutions

Rated 5 out of 5 stars

Max at KS has been exceptional from day…

Max at KS has been exceptional from day one. As a first-time buyer, I had so many uncertainties to deal with, but he explained everything clearly and always gave me space to think through my options without any pressure. He communicated brilliantly with everyone involved and clearly worked incredibly hard behind the scenes with mortgage companies to achieve a successful outcome. Max’s support has meant my wife and I can now build a brilliant future for our family. I couldn’t recommend him more highly. I’ll definitely be returning when it’s time for my next mortgage.

December 1, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Andrew,

We're so glad to hear about your exceptional experience and thank you for taking the time to leave us a review. Your feedback has been passed onto Max.

We look forward to speaking with you again in future.

Love,

Key Solutions

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