K Stars Reviews 

363
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Myself and my daughter queued up to go to KStars. The queue was fast moving, and the staff were excellent at keeping everyone updated. Shopping in K Stars was a fantastic experience ( especial... See more

Rated 5 out of 5 stars

I found KSTARS through their social media and decided to give them a go as I’m always buying CDS! They really did not disappoint. Fast delivery, excellent customer service and lovely staff, well packa... See more

Company replied

Rated 5 out of 5 stars

K-stars is my go to kpop shop / shipper in the UK. Their prices are super competitive for the reliability and security they offer. The staff are super nice too - always friendly and super helpful wh... See more

Rated 5 out of 5 stars

Kstars in my opinion is the best kpop shop in the UK! I've ordered around 10 times from them and visited them in their physical store and every experience I have had has been amazing! They always an... See more

Company details

  1. Shopping Mall
  2. CD Store

Written by the company

We are a leading UK supplier of Kpop albums and merch! Importing Korean and Japanese goods for international fans to purchase


Contact info

4.8

Excellent

TrustScore 5 out of 5

363 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(363)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

please make changes

i really used to like coming here in 2022, however it’s not an entirely enjoyable experience anymore.
most of the time the staff don’t really want to deal with you, they often have an annoyed demeanour about them - as if you’re bothering them by being a customer.
i want for an interview for a job here in december 2023 however, because i didn’t know every single thing about every group, i didn’t get the job.
recently they installed a massive photo booth in the store which they had to take an aisle of merchandise out to fit it in there, resulting in the store feeling empty. the photo booth also costs £8 to use as a minimum.
as many other reviews have stated, the staff have biases towards groups (nothing wrong with that) which they make very known on social media.
one thing i can appreciate is they saw the criticism about prices and i have noticed some albums have been reduced in price.
i really do hope changes get made soon as this is the closest kpop shop to me and i did use to enjoy going there.
thank you

January 12, 2024
Unprompted review
K Stars logo

Reply from K Stars

Thank you for your review! I apologise if staff have ever made you feel like they don't want to help, we try to always be positive and welcoming to customers, so hopefully this was only an odd experience. We remember interviewing you and all of us chatting a lot, so I'm sorry if you've had a bad experience since then!

We don't require staff to know everything about Kpop, but it is necessary that we hire people who at least know a lot of the biggest groups and companies so they're able to help customers find what they need and work efficiently, this is the most important part of our job so it unfortunately is a big part of the interview as we're supposed to be Kpop experts! We get 200+ applications for each role so it is very competitive so sometimes we sadly will just have to choose another candidate, but we always welcome people to apply again next time

We are doing our best to keep albums as cheap as possible so hopefully we can keep reducing prices where possible :) I hope we can see you again soon for a better experience!

Rated 5 out of 5 stars

Best Kpop store to order from in my opinion

I will definitely order from here again! Well packaged and always arrives safely. A lot of the time my mum buys from here for me at Christmas and birthdays and there is never anything wrong! There was an album I ordered that wasn’t in stock due to no more printing but they contacted me and gave me options around this and were lovely people to communicate with

December 25, 2023
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Reply from K Stars

Thank you for your wonderful review! It's great to know our team could assist you with the out of stock album. We look forward to serving you (and your mum) again soon!

Rated 5 out of 5 stars

Always amazing

Always amazing - the staff are super friendly, the orders are shipped quickly, don’t have a single bad thing to say about it.

December 25, 2023
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Reply from K Stars

Thank you for your fantastic review! We're delighted to hear that you're happy with our service and speedy shipping. We look forward to serving you again soon :)

Rated 5 out of 5 stars

great albums :)

i ordered a le ssera and skz album, they both came rlly well packaged (i could barely get them out lol) and some sleeves. everything was great and they came fairly quick considering i ordered on christmas day!! thank you sm i will def be ordering again! <3

December 25, 2023
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Reply from K Stars

Thank you for your wonderful review! We're glad your LE SSERAFIM and Stray Kids albums arrived well-packaged and quickly. We appreciate your support and look forward to your next order! <3

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always, items packed really securely and arrive very fast.

December 26, 2023
K Stars logo

Reply from K Stars

Thank you for your kind review! We are glad you are satisfied with previous orders, and hope we continue to provide you with good service!

KStars Team (Cat)

Rated 5 out of 5 stars

Everything was packaged really well and…

Everything was packaged really well and arrived very quickly!

December 26, 2023
K Stars logo

Reply from K Stars

Thank you for your kind review! We are glad you are happy with your orders, and hope we continue to provide you with good service into the future!

KStars Team (Cat)

Rated 5 out of 5 stars

Very quick delivery

Ordered at midnight on Boxing Day (26th) and came on the 29th. It was second class tracked delivery so I wasn’t expecting it so soon. Was also wrapped very well inside with no damage to anything. Will definitely order again.

December 26, 2023
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Reply from K Stars

So glad to hear your order arrived so quickly! I will pass this on to our warehouse team who manages online orders, to celebrate their hard work! Hope to continue to provide good service in the future :)

KStars Team (Cat)

Rated 5 out of 5 stars

love!

have ordered from here many times, products are always sent out quickly and packaged safely

December 25, 2023
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Reply from K Stars

Thank you for your review - I am so glad to hear you have had multiple good experiences shopping with us! I hope you continue to have only positive experiences with us :)

KStars Team (Cat)

Rated 5 out of 5 stars

I love it!!!!

It was my first purchase with k-stars and the process was good and smooth, I was kept up to date with the delivery. Overall I loved it.

November 24, 2023
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Reply from K Stars

Thank you for your positive review of KStars, and for making your first purchase with us! We hope you have many more positive experiences with us!

Rated 5 out of 5 stars

Super quick with delivery times

Super quick with delivery times, way before I expected, and lovely customer service

November 24, 2023
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Reply from K Stars

We appreciate your positive review of KStars, thank you for your support!

Rated 5 out of 5 stars

Perfect

Delivery was quick and packaging was good, I loved it!

October 26, 2023
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Reply from K Stars

Thank you for your positive review! We appreciate you supporting KStars

Rated 5 out of 5 stars

Amazing service thank you!!

Amazing service, quick delivery, packed so well

October 26, 2023
K Stars logo

Reply from K Stars

Thank you for your positive review, we are delighted you are pleased with your service

Rated 5 out of 5 stars

Excellent!

I’ve been to the shop in person throughout the years and ordered online and both have delivered amzing customer service and are always so kind and happy to help! They always make sure to package well and deliver quickly!

October 25, 2023
K Stars logo

Reply from K Stars

We are so happy to hear you have had positive experiences in store and online, we appreciate your support of KStars

Rated 5 out of 5 stars

KSTARS review!

I found KSTARS through their social media and decided to give them a go as I’m always buying CDS! They really did not disappoint. Fast delivery, excellent customer service and lovely staff, well packaged…I couldn’t have asked for anything more from them really. They’re definitely my go to when I’m wanting to order anything kpop, I definitely recommend!!

September 23, 2023
Unprompted review
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Reply from K Stars

Thank you for leaving such a positive review of our store, we are delighted your first experience with KStars has satisfied you, we hope you have many more positive experiences with our store!

Rated 5 out of 5 stars

Brilliant service

Brilliant service.
Quick delivery. Great range of products. Spoke to a staff members via email about a stock inquiry and they responded almost immediately and were super friendly and helpful.

October 26, 2023
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Reply from K Stars

We are pleased to hear you are happy with the service you received, thank you for leaving a positive review!

Rated 5 out of 5 stars

Online order review

I made a large order online through their shop and I was extremely pleased with the fast delivery time and overall packing of the order. I had an album that was very well secured with bubble wrap and came completely intact no damage at all. I also had some photocards and a poster along side this which again were packaged within protective sleeves and cardboard to keep the poster flat and safe. Amongst my order came some super cute Ateez freebies which I was really happy with. Would love to visit the store one day in person as it looks great on Instagram and the staff seem lovely. 10/10 business and I highly recommend the shop for any kpop needs as they are super reliable whenever i need to order. Many thanks to the K Stars team :)

October 25, 2023
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Reply from K Stars

Many thanks for such a positive review of our store, we are so pleased you are happy with the service you received! We hope you can visit the store one day! Thank you

Rated 5 out of 5 stars

Great packaging and fast shipping!

I recently ordered from K Stars and was very impressed with their packaging and shipping. My order arrived quickly and was packaged very securely. I would definitely recommend them to others!

August 4, 2023
Unprompted review
K Stars logo

Reply from K Stars

We are happy to hear you are pleased with the service you received, thank you for leaving us a positive review!

Rated 5 out of 5 stars

My favourite shop and the reason for my poverty

My favourite shop and the reason for my poverty! They have so much choice I always go in for one thing and end up with a bag full. I visited yesterday to complete my gidle album collection and I got some photocards. The girl who served me was really nice and talkative but I didn’t get her name. They had all the albums I needed and lots of yeji cards. I think I might have gone at a bad time for gidle cards but I still got everything I wanted! I will be back again in a few weeks! Thank you for always providing an amazing experience :)

October 31, 2023
Unprompted review
K Stars logo

Reply from K Stars

Thank you for the positive review, we are so happy to hear you are satisfied with the service you received in store, and look forward to your next visit!

Rated 5 out of 5 stars

Best UK Kpop Shop

such a lovely team! the staff are so nice and helpful, such a lovely atmosphere for a shop. every time i go to manchester, it’s the highlight of my day!

October 3, 2023
Unprompted review
K Stars logo

Reply from K Stars

We are so glad you have had a great experience with our staff! Thank you for leaving us a positive review

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