K Stars Reviews 

363
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Myself and my daughter queued up to go to KStars. The queue was fast moving, and the staff were excellent at keeping everyone updated. Shopping in K Stars was a fantastic experience ( especial... See more

Rated 5 out of 5 stars

I found KSTARS through their social media and decided to give them a go as I’m always buying CDS! They really did not disappoint. Fast delivery, excellent customer service and lovely staff, well packa... See more

Company replied

Rated 5 out of 5 stars

K-stars is my go to kpop shop / shipper in the UK. Their prices are super competitive for the reliability and security they offer. The staff are super nice too - always friendly and super helpful wh... See more

Rated 5 out of 5 stars

Kstars in my opinion is the best kpop shop in the UK! I've ordered around 10 times from them and visited them in their physical store and every experience I have had has been amazing! They always an... See more

Company details

  1. Shopping Mall
  2. CD Store

Written by the company

We are a leading UK supplier of Kpop albums and merch! Importing Korean and Japanese goods for international fans to purchase


Contact info

4.8

Excellent

TrustScore 5 out of 5

363 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(363)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Business

I have bought from this company and their products are always so quick to arrive and such good quality

October 3, 2022
Rated 4 out of 5 stars

Usually good but disappointed with costumer service

I’ve been to kstars shop multiple times and never had any issues until very recently. I bought an album from in store, the album itself was £24 in total with 3 inclusions the main one being 1 photocard, unfortunately this photocard was missing from the album. I understand that this is a manufacturing fault and not the shop itself however I was bit disappointed when I was only offered £3 in compensation and nothing else. I have bought a damaged album from the store before that only had a small bend on the corner and that was £3 off it’s usual price. Considering I have seen them sell resealed albums (something they said they couldn’t do) on their discount shelf before even ones that are missing photo cards I was a little confused when they couldn’t do that with the one I bought and given me a new one instead of giving me money back or at least given a bit more money as then I could of bought a photocard separately(usually priced between £7-£15 depending on seller)(they actually had a POB photocard for the same album worth £7 on sale but I could not get it) Usually good just disappointed with this purchase.

October 8, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic

I have been ordering from kstars for a year now and I cannot fault them. delivery times are impeccable. the offers and sales they do are amazing and noting is overpriced. their range of albums, merch and photo cards cannot be faulted. they are hands down my favourite K-pop shop to order from. if I could give them more than 5 stars I would.

September 24, 2022
Rated 5 out of 5 stars

Amazing store, would recommend

Love these guys never had a bad experience with them. I’ve ordered probably around 12 albums at this point and every single one has come in perfect condition. Would recommend to anyone to use these guys.

September 14, 2022
Rated 1 out of 5 stars

kstars flopped

they were very unprofessional they were speaking to other staff instead of helping me and they didn't give me the right amount of change 0/10 never going back again

September 4, 2022
Unprompted review
K Stars logo

Reply from K Stars

Hello. We recognise this comment to be related to an Instagram DM we received from yourself. This situation was resolved as, after referring to our CCTV system and Shopify payment history, we noticed that what you had said was false. The staff members were barely conversing, as they respect the importance of helping/communicating with customers. As for the change, this was given correctly, following the notes that you had paid with - as seen on the CCTV footage. Reading how unprofessional your DMs were, we chose not to feed into the conversation any more than was necessary. We would appreciate if you please reconsider this review, as it is a false claim and can be proven to be so.

Rated 5 out of 5 stars

Review

I was scared that the package would come damaged since it was from a different city but It was well packed and secured and everything was in a perfect shape thank you!! 🙈

September 1, 2022
Rated 5 out of 5 stars

The best and safest company !!

KStars are honestly the best and safest to order from for kpop items, their customer service online is always amazing! Everything i’ve ever ordered from them has came in perfect condition and well protected, I can’t thank the staff enough for their amazing work :)

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

I’ve ordered from them so many times, all my orders have arrived quickly, been packaged well, and are decently priced. They are my go to kpop store!

August 1, 2022
Rated 5 out of 5 stars

perfect

loads of range with the artists they stock. quick shipping. great customer service. all around a great place to buy from

July 13, 2022

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