KT Insurance Reviews 

5,015
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and friendly, offering clear explanations and making the process easy to understand. Many appreciate the excellent customer service, noting the ability to speak to a person promptly and the overall ease of the process. Reviewers also highlight the competitive pricing and good value, often finding better deals compared to other providers. However, some customers also noted that certain repair processes could be lengthy, with people experiencing delays in getting jobs finished. Reviewers mentioned needing to make multiple calls to get approvals or updates, and some waited extended periods for repairs to be completed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as great, efficient, and professional.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

Price

Users describe positive interactions with price, consistently finding it competitive and reasonable compared... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff were fantastic explained the step by step process all the way through our call and product was exactly what we needed. Would recommend to anyone looking for good competitive priced insurance f... See more

Company replied

Rated 5 out of 5 stars

Quote was prompt Well explained by the person I spoke to Good to be able to pick up the phone and talk to someone rather than just doing a chat online. Also, the first quote I received from the on... See more

Company replied

Rated 5 out of 5 stars

The service from your Sunshine Coast rep Mark was awesome , very helpful and informative so I could way up my decision on who to go with 👍 On my return phone call I informed Mark that my compariso... See more

Company replied

Rated 5 out of 5 stars

Graham went through each detail thoroughly to make sure i receive the best cover for the best price. He was so personable as well as professional. I was literally parked up on the side of the road w... See more

Company replied


Company details

  1. Caravan and Motorhome Insurance Company
  2. Auto Insurance Agency
  3. Insurance Agency
  4. Insurance Company

About KT Insurance

Written by the company

We are your trusted partner for comprehensive RV insurance in Australia.

At KT Insurance, we understand that your RV is not just a vehicle; it's your gateway to adventure and unforgettable memories. Whether you own a motorhome, camper van, caravan, 5th wheel, or tow vehicle, we're here to protect your home-on-wheels and ensure you have the freedom to explore without worry.

We offer insurance for:

Motorhomes & Campervans
motorhome image

5th Wheelers
motorhome image

Touring Caravans
motorhome image

Slide-On Campers
motorhome image

Converted Buses & Coaches
motorhome image


Issued by Lifestyle Insurance Group t/a KT Insurance who is acting (under its own AFSL) on behalf of the insurer QBE Insurance Australia Limited. Any advice is general only. Excesses, limits and exclusions apply. Always read the PDS & TMD at ktinsurance.com.au.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(5,015)

1,983 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

KT Insurance handled everything well

KT Insurance handled everything promptly and kept me informed. Any delay was with the repairer

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad to know you felt well-informed and that things went smoothly on our end.

Rated 5 out of 5 stars

such an easy process to go through and…

such an easy process to go through and get the cover I wanted no upselling or paying for what I don't need.

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for sharing your experience. We're glad the process was straightforward and met your needs.

Rated 5 out of 5 stars

The easiest done in 10 minutes

The easiest done in 10 minutes. Lovely lady on the phone.

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for taking the time to share your experience. We're glad to hear the process was quick and that our team member made it pleasant for you.

Rated 5 out of 5 stars

The male caller

The caller, a man was great and very helpful. I’m sorry I did write his name down but must have disposed of the paper. (He lived in Japan for a couple of years) He was more than helpful and I really enjoyed talking to him. He is a credit to your company. If your Insurance services are as good as my first experience, it will be a pleasure to be insured with you.

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your thoughtful feedback. We’re delighted to hear you had such a positive experience with our team member—it’s wonderful to know he made you feel welcome and well-assisted. We truly appreciate your kind words and look forward to providing you with the same high level of service throughout your time with us.

Rated 5 out of 5 stars

Staff seem to be knowledgeable helpful…

Staff seem to be knowledgeable helpful and just got the job done

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad our team was able to assist you efficiently and helpfully.

Rated 5 out of 5 stars

Lovely caring personable staff PLUS…

Lovely caring personable staff PLUS great products!

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words—we’re delighted to hear you had a positive experience with our team and products. Your feedback means a lot to us!

Rated 5 out of 5 stars

Easy to deal with,fluent English…

Easy to deal with,fluent English speaking person to deal with, good rate

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad you had a smooth experience and appreciated the service and rates.

Rated 5 out of 5 stars

My experience with KT Insurance after…

My experience with KT Insurance after my accident was very positive. My claim was dealt with quickly as I was able to use my own repairer after quick approval. Communication throughout the repair process was excellent. Highly recommend.

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind feedback and recommendation. We're glad to hear you had a positive experience and that our communication and claims process met your needs.

Rated 4 out of 5 stars

Communication as expected

Communication as expected, particularly given the lagging time frame in sourcing required parts to complete repairs.
Our preferred repairer was excellent in this space

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback and understanding around the repair timelines. We're glad you had a positive experience with your chosen repairer, and we appreciate your comments as we strive to improve our communication further.

Rated 5 out of 5 stars

I had contacted several companies to…

I had contacted several companies to insure a camper van we purchased but they weren't interested. I called KT and they were patient and helpful.

July 18, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience. We’re glad our team could assist you and provide the support you needed for your camper van insurance.

Rated 5 out of 5 stars

best experience I've ever had dealing with an insurance company

very personable person on the phone walked me through all the benifits and what would happen in each senario I asked about. He was warm and friendly. the price is very reasonable and the coverage seems good. I'm yet to make a claim, so I guess the real test would be then. But honestly i hope that never happens, because I love my new camper van!

May 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your thoughtful feedback—it means a lot to us. We’re delighted to hear that you had such a positive experience and felt well taken care of throughout the process. Enjoy every adventure in your new camper van, and we’re always here if you need anything in the future!

Rated 5 out of 5 stars

Exceptional help and communication

Exceptional help and communication.
Great deal!
Amazing understanding of my needs.

May 12, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words and for sharing your experience. We're delighted to hear you felt understood and well-supported.

Rated 5 out of 5 stars

Great service and price.

We were very happy with the service provided over the phone, and the premium for our Caravan Insurance was excellent value.

June 25, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback—we’re pleased to hear you were happy with both our service and the value of your premium. We appreciate you choosing us for your caravan insurance.

Rated 5 out of 5 stars

Very friendly

Very friendly, courteous & helpful. Competitive rate for insuring our Motorhome.

June 25, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for highlighting our friendly service and competitive rates. We're glad to have been helpful with your Motorhome insurance.

Rated 5 out of 5 stars

Service on the phone was very…

Service on the phone was very professional and knowledgeable

June 23, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad you found our phone service professional and knowledgeable.

Rated 5 out of 5 stars

Top quality repairer

My repairer-of-choice is very experienced and only accepts work under terms that ensure quality. The assessor suggested that he source second-hand or generic parts. He refused, and ultimately his quote was accepted.

June 25, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience and for highlighting the quality standards of your repairer. We're glad we could support a repair process that met your expectations, and we appreciate your positive feedback.

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