Tough tray, stand snd waterproof cover good quality. Items were sent promptly and arrived when they said it would be.
Company replied
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See what reviewers are saying
Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... See more
Company replied
The chair has nice colour, comfy fabric. The minus is that I am 107kg heavy. The it's bearings works around 6 month for my weight. The item is tested for 110kg and recommended for 100kg. That is manuf... See more
Company replied
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... See more
Company replied
Company details
Written by the company
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4.4
Excellent
954 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The aftercare was very efficient and…
The aftercare was very efficient and helpful and the chair itself is very comfortable
February 13, 2025
Reply from kubdirect.co.uk
Thanks for your feedback 💖 We're glad you're happy with your shopping experience with Kub.
Delivered quickly
Delivered quickly. Excellent product. I am very pleased with it and would recommend both the company and the product. Brilliant!
January 29, 2025
Reply from kubdirect.co.uk
Thank you so much for your kind words! We're thrilled to hear that you're happy with both the product and the service.
Reply from kubdirect.co.uk
Thank you for your kind review 💖
Excellent experience
Payment was super easy, delivery was very reasonably priced and fast. Absolutely adore the chair, me and my daughter fight over it regularly!
February 3, 2025
Reply from kubdirect.co.uk
Thank you for your review, we're so glad you love your purchase! 🫶
I still haven’t received my cushions
I still haven’t received my cushions, apparently they have been returned to the company!
January 21, 2025
Reply from kubdirect.co.uk
Hi, we're sorry to hear your experience. Is there anything we can do to help? Please email customercare@kubproducts.com if you haven't done so already. Thanks.
Very good listen to your problems
Very good listen to your problems,
And works hard to solve it.
January 24, 2025
Reply from kubdirect.co.uk
Thank you for your kind words! We're so glad to hear that you felt listened to and that we could help resolve your concerns. Providing great service and finding the best solutions for our customers is always our top priority. We appreciate your support! 😊
Reply from kubdirect.co.uk
Thank you for your feedback, we're very pleased you're happy with your purchase. 💖
Brilliant!!
I contacted Kub as I needed a replacement cushion for my mums rocking chair. They couldn't have been more helpful, went above and beyond my request to ensure mum got the best service possible. A special mention to Emma, she is so helpful, kind and kept in contact throughout the whole process. Fantastic customer service from a fantastic company.
February 4, 2025
Unprompted review
Reply from kubdirect.co.uk
Thank you so much for your wonderful review! 💖 We're delighted to hear that you had such a positive experience with our team, and we’re especially pleased that Emma was able to provide the support you needed.
Ensuring our customers receive the best possible service is always our priority, and it’s fantastic to know that we could help make things easier for you and your mum.
We truly appreciate your kind words and support. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Sale Price ?!?
The product is great, however,
The website clearly had at the top a countdown timer for the sale and the chair was offered with a good discount.
Due to the countdown timer myself and my wife felt hurried into making the purchase before the timer ran out.
When checking the order status the following morning I was shocked to see the chair at a further reduced rate.
I contacted customer service who have refunded the difference.
The money is not the issue, it is the pressure of the countdown provided to encourage the decision to be made by a set deadline. I wouldn't expect the product to then be cheaper than the sale price hours later.
January 14, 2025
Reply from kubdirect.co.uk
Hi, Thank you for your review. We're delighted that you love the product, but we're sorry for any frustration caused by the pricing experience.
When you reached out to our customer service team, we explained that the price change was due to an error while we were making updates to the website. This has now been rectified, and we truly appreciate your understanding. While our countdown timers are intended to highlight time-limited offers, we completely understand how this situation felt misleading, and we’re glad we could resolve it by refunding the difference.
Your feedback is important to us, and we’ll continue working to improve the shopping experience. If there's anything else we can do, please don't hesitate to reach out.
Super fast delivery
Super fast delivery. It’s still In the box though waiting for the nursery to be decorated
January 17, 2025
Reply from kubdirect.co.uk
Thanks for your feedback. We hope you love it 💖
Item arrived chipped
Order went through well. Box arrived damaged and some of the paintwork was chipped on the armchair. Other than this it is a nice chair and easy to put together but the handle part has about 5 chips in it so we like a replacement if possible for this part. Would be better if you could select a day of delivery as no idea what day it is arriving and a big item that can’t be left with a neighbour. Did offer a try again in 24hrs or 48hrs which luckily worked for me as I am off on a Thursday but if I worked 5 days it would have been sent back.
January 9, 2025
Reply from kubdirect.co.uk
Thank you for taking the time to share your feedback. We're glad to hear you found the chair nice and easy to assemble, but we're truly sorry to learn about the damaged part and delivery challenges.
We completely understand how frustrating this must have been, our team will reach out shortly to assist with this.
We also appreciate your feedback on delivery scheduling—we’ll be sharing this with our courier partners to explore ways to improve the process. Thank you for your patience and for bringing this to our attention!
Very pleased with the tuff tray I…
Very pleased with the tuff tray I bought for grandchildren. They'll love it.
December 30, 2024
Reply from kubdirect.co.uk
Thank you for your lovely review! 😊 We're so glad to hear you're pleased with the tuff tray—your grandchildren are going to have so much fun with it! 🎨 We’d love to see what they get up to—feel free to tag us in any photos on Instagram so we can share the creativity! 📸
Excellent nursing chair
Great chair, very sturdy and comfortable. It was also very easy to assemble. Fast delivery too!
January 6, 2025
Reply from kubdirect.co.uk
Thank you for your kind words! We're thrilled you love the chair and appreciated the quick delivery. 😊
Chatsworth glider and stool
I recently received a chatsworth glider with stool as a present and after unpacking the chair, we misplaced the fittings pack. I emailed kub on the 30th December and the next day got a response with a date that a pack will be sent to me free of charge. They were speedy, polite and sympathetic to the situation and made my partner extremely happy in the process. We will definitely be buy other furniture from this company in the future. Thank you again
cane family.
December 30, 2024
Unprompted review
Reply from kubdirect.co.uk
Thank you so much for your lovely review! We're thrilled to hear that our team could help resolve the situation quickly and make your experience a positive one. We look forward to helping you again in the future—enjoy your Chatsworth Glider and Stool! 💖
Reply from kubdirect.co.uk
Thank you for your kind feedback. 😊
Great quality product and much cheaper…
Great quality product and much cheaper than through non direct companies. Can’t wait for babe to arrive now!
December 2, 2024
Reply from kubdirect.co.uk
Thank you so much for your kind words! We're thrilled you love the quality and value. Best wishes for your little one's arrival! 💕
good quality products and very friendly…
good quality products and very friendly & helpful customer service
November 18, 2024
Reply from kubdirect.co.uk
Thank you for your kind words! We're thrilled you’re happy with our products and service. 😊
Great product and speedy delivery
November 25, 2024
Reply from kubdirect.co.uk
Thank you for leaving us feedback. It's much appreciated. 💕
Good!
Overall, I am very happy with the chair - very high quality. Delivery was also fast. However, the color of the chair was different from the one shown in the photo. In real life, the chair is more brown than soft pink. But I am not complaining, because the brown color also looks very good.
November 25, 2024
Reply from kubdirect.co.uk
Thank you for your kind words! We appreciate your feedback about the colour and are happy to hear the brown works well for you! 😊
I love the chair
I love the chair, and it was really easy to assemble. Although it took a little time to arrive at my remote location, the driver was cheery and helpful.
December 11, 2024
Reply from kubdirect.co.uk
Thank you for your kind review! We're thrilled you love the chair and found it easy to assemble. We appreciate your patience with delivery and are glad our driver could make the experience a pleasant one. 😊
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