Kugoo Scooter Reviews 

Piece of junk! Kugoo/Kukirin same company and is a piece of junk! Horrible company, terrible customer service, never reply to emails, will not help with problems, and forget making a return for a defective scooter!

Ive seen alot of negative comments here and i dont i know why.
Ive had an absolute wonderful experience and the team was beyond helpful and got exactly what i needed as if was a rare part for a new version scooter. Id 10000% recommended Kugoo and ill defo be using them again

This company is a scam. Dont respond to email, dont deliver. Stay away

Bought a scooter for $1400 and it’s been 3 months I am trying to reach them as the breaks got fried. No one responses

PLEASE READ. Scam website.
i ordered a G2 Mac for £800. on what looked like an official website it even let me pay with Klara. My order still is awaiting shipping three weeks after i made my 1st payment. Nobody is responding to my emails. The live chat function does not work. This is clearly a scam.

Scooter arrived and the handle bar was super loose , tried numerous times to contact company for a replacement part and didn’t even reply at all , absolutely terrible service would never order again

The scooter for me is fine but when I’m trying to put race mode on it wobbly a lot although the sport mode is fine but their customer support is very very very bad, I email them many time contact them but it seems like there avoiding my email or ignoring me.

Avoid at all costs, bought m4pro, stoped charging after 4 months tried email, texts etc,goes nowhere, company doesn't exist, when you try to rivew on Google or FB ur ghosted saying only for customers that purchased

I have really enjoyed this scooter so far! Ita fast and comfortable. I love the fact the seat is removable. It has great assesories and the charge is fast and last hours! Definitely recommend if you are looking for a fast and durable scooter with comfort and a great look!

I saw on their website the lightning speed communication and their 5-7 working days delivery. Both of them is very bad, no communication towards their customers, the tracking number is in polish AND they 'lost' my package..and ofcourse no communication afterwards regarding my package nor solution. Now i would like to receive an refund as i dont want anything to do with this company but guess what? No communication! Tried to email or call several adresses but no respond to anything. They are trying to avoid my refund now by ghosting me...again
Overall...think good and read other reviews before spending money in this company

No warranty follow up! My motor died after 30 days. I even paid extra for an extended warranty but cant even get a response on when they will send it.

I wouldn't buy from here I bought kugoo scooter when first come out the only thing wrong then was having to tighten the screws everyday but now buying upto date version all cheap parts when you hit any bump it sounds like it wants to break, it won't last 2 weeks, mine arrived scratched I thought if the quality was good I'd forget about the scratch and keep it but it was so bad I tried send it back and they wanted it sent back without them paying for delivery over £150 return. I wouldn't bother and if you pay from PayPal the customer service is Chinese so is kugoo so do the maths your not getting your money back.

Stay away bought a scooter for my son for Xmas and the charger broke, it keeps over heating.. Emailed loads of times to be told the person dealing with my issue has taking leave....
They are not very professional

This company is a scam. Do not order from them

Hi I'm sorry to say this, but I also bought an M4 pro a week ago and the rear disc is crooked and rubbing. After 3 days, the fender broke and I have only traveled 40 kilometers. How can I send and sell damaged new equipment? This means that they produce mass-produced scooters and not all scooters they test and do not check the last time I buy a product from this company. It is not a joke, you are risking human health by installing damaged parts, and what would happen if the disc broke while driving?

bought a kugoo m4 pro new version in December for my son £429 whem it arrived the lights didn't work I contacted them by email and the replied saying send video with I did the no reply the the scooter stopped working after 3 days emailed them over 10 times now and do not reply very bad company PLEAEE.DONT BUY THIS RUBBISH FAULTY CHINESE RUBBISH AND VERY BAD COMPANY SUPPOSED TO HAVE 12 MONTHS GARENTEE WHAT A JOKE THIS COMAPY IS RIPPING PAOPLE OFF BIG TOME SENDING FAULTY ITEMS WHAT ARE NIT FIT FOR PURPOSE

I’ve ordered the product on 23/10/2023 and received it on 31/10/2023. I've directly reported there was a fault with the scooter on the same day via mail to service_kugoo-ireland.com. After a couple of days, the product stopped working so we're unable to use it at all. I've reported all of this with videos to them via the mail they provided.
I asked to return the item for a full refund, I've had to mail them several times in order to get a response and in their responses, they’ve proposed things such as shipping the scooter to Poland for them to fix but I have to pay for the shipping fee which would cost as much as the scooter. The other option they proposed was to find a repair shop to fix it and they'll cover the cost if it's not too much, I've given them quotes of the repair shops but had no response from them.
There’s no phone number to contact them and only way is via mail and you have to chase them up in order to receive a reply.

I’ve filed a complaint to them via European Consumer Centre (Ireland) so waiting to see how that goes.
There’s no service or support, they don’t care about their brand reputation. Don’t buy from them, buy from a local provider that can provide support or an online retailer that you can trust.

Avoid this company at all costs, they’re just scamming people with faulty products. You pay them for nothing but problems.

I totally agree with the person that wrote:
They don't have any after sales care. If you contact them by any means you can find; the first reply again gives the impression of prompt after sales service, your hopes are raised. After the initial response, you will receive reply's, if you receive any at all which are increasingly frustrating, do not relate to anything you have asked, and I am now convinced are intended to test the patience of a saint, until that saint gives up; disappointed, frustrated and angry, at the appalling way they treat their customers with contempt.

Bought a kugoo m4 pro came in 3 days which was fast BUT this scooter claims to be 18ah battery and can last about 37miles before dying but i have tested mine and can only get about 8 miles before i have to charge it and thats not even in gear 3 thats in gear 2, also most of the screws come become loose and need constant tightening, i have had the scooter 3 weeks and have done 38miles but it needed charging 5 times to do that many miles, their specs are fake and dishonest if you weigh over 75kg this will last you 5 miles on full charge i was not bothered to return it as i knew the headache this would be as it was shipped from abroad, so ive basically lost out on £443!!!

This company should be closed!!! Waitin on scooter for Xmas present and it hasn’t arrived turns out it’s a restricted order and the currier will not deliver it nor can I collect it. All Kuggo fault and they do not answer emails at all

I bought a kugo scooter for my sons birthday . Still no sign of it even though it said it would be shipped within 8 days. Absolute shambles. No communication. No reassurance. I will never buy from this company again.