Kugoo Scooter Reviews 

I bought the Kugoo M3 scooter. Originally I had ordered the m4 pro - I changed my mind after ordering. The staff and customer service was brilliant. They allowed me to change the order before shipment was made.

On receiving the scooter, I was really happy with the delivery and packaging. After charging, I finally got to try the scooter out. Great scooter, great uphill climbing ability(My Xoami scooter does not go uphill). With the M3, it comes with an nfc card. After a week, I had some issues, quickly resolved with help from customer service. They sent me extra keys for free. and helped me install an app to rebind the key if needed or switch off the function if preferred.

I wish there were physical stores in the UK. Hopefully they decide to open shops here.

I love my scooter, m3 front suspension is great, feels like the back could do with some too. Hits 37 km/hr with ease, however, I prefer to go in drive mode with a max speed of 25 km/hr. I love having the option of the extra bit of speed. Climbs uphill without a problem, in fact, it accelerates uphill on most occasions.

All in all, I am very happy with my purchase.

I also forgot to mention, they are sending me a free scooter bag as my order took a few extra few days to arrive.

If I had to give one con, it would be, the brakes are no regenerative, they don't charge the scooter as you brake or coast. This would be a fantastic addition in future models.

Thanks Kugoo team

Oh gosh I am so sorry I did not read the below reviews before I just purchased a scooter. I received an e-mail stating that it was now out for delivery and giving me a tracking number. This tracking number apparently is not a valid one for DPD. They then send me a different tracking number.....guess what? not a valid tracking number either. I have now written 5 e-mails and have not got a response on my queries. I won't be recommending Kugoo and after reading reviews I expect a substandard scooter!

Got the s4, wife used it for work, after 2 weeks the battery started to drop from 89% to 6 very randomly, so told the after sales, which stupidly wanted a video of it happening, even after saying it happens when riding it, they took it, said they couldn’t find the issue, an just replaced the battery, got it back, battery fully charged to 83%.
Few months later(July) wife hears a crunch sound and scooter stops working, so we left it into a local shop for it to be repaired, won’t be buying from kugoo again we also bought the S1 which never had an issue. But would not recommend any kugoo site or after sales team

The scooter came with one of the side lights working intermittently and it stoped to work on the first day. I emailed Geekmaxi, were it was aquired, explaining the problem and sent a video showing that just one side light is working. They ignored the video and my explanation and answered me that it is normal because this scooter have no side lights. I insisted that it have, but they said that it was the answer from the Kugoo technician, what for me doesn't make sense (we can easily confirm on the kugoo website that this model have side lights). I asked then where are that 7 lights that are announced, because i just have six: 3 back lights, 2 front lights and one on the right side (that was not supposed to exist by their theory). I got no response till now, so today(13/06/2022) i had to open to check it by myself, and there are obviously 3 led lights that illuminates the side reflector (when they work). But... Kugoo keeps insisting that there are no side lights in this model. Both Geekmaxi and Kugoo ignored my photos and videos with one of the sides working and other not. Too bad to be true.

I wait for the kugoo m4 pro scooter 10 days which is ok.I made 50 kilometres and I charged it one time.After that it has a problem with charging and I sent emails with the service for 5 days and nothing yet.At the begining they said to me that it is battery problem and they will replace it,the next day they said it is charger's issue and i have to try another charger but i haven't.And among all the others i send them 30 euro for the shipping of the battery(battery that i will not take eventually).So i bought a scooter to go around with my foot.The better advertisement people of the Kugoo are WE,the people who bought your products and you lost it.

People do not buy anything off these guys they are an absolute disgrace I bought a kugoo kirin in December and already my electrics have failed and last wk my motor went and there trying to tell me that because I have puncture proof tyres that’s what caused it absolutely shocking really is I’ve nothing but trouble with my kugoo scooter share the word people do not buy there products there absolute shambles of a company

Hi, ordered a G3, waited 4 months for delivery,the thing lasted 10 minutes and approximately 1 mile and cut out, won't work and tried all sorts to get it working again,a known fault on this new model, kugoo are useless and won't refund me as they say under Chinese law they don't have to,I have made a chargeback claim via my bank/credit card company,this G3 is going straight in the bin when I get my refund,what a waste of time,zero stars not an option.Good luck everyone who has ordered from kugoo as you are going to need it.👍👍👍

Just finished an indiegogo campaign with kugoo, the g3, massively overspecced without the science to prove things such as top speed. worst thing for me was the lack of comms from them to us (the backers - the people paying for this product to be developed), not telling me when its to be delivered... ive no confidence from the support threads that kugoo will properly support this product as they refused to respond to our general queries...

EDIT:
So, the speed controller broke. They sent us a replacement and asked myself and multiple other buyers to manually replace the speed controller ourselves by disassembling the scooter. They provided a chinese only youtube video (they have now added subtitles apparently).
I requested a refund under warranty, they have refused, wanting to send a replacement. I do not want anymore of their substandard products so i am cutting my losses. This is a 999USD purchase so im not doing this lightly. The scooter has travelled a grand total of 1 meter.

I strongly suggest everyone avoid this company as safety, customer satisfaction are not their primary concern.

bought kirim g1. delivery took 5 days. scooter works and runs nicely

Good customer service, but the part takes forever to get here,
After a month charger broke. They said they sent one off 3 month no charger a 2ed one sent out. After 5 months Finley got A charger.

Please someone help
I’ve ordered my boys x2 scooters from this website on the 29/10/21 and still not received anything! The scooters cost over £2000 please help

I actually ordered from kugooscooter.uk which this seller also use to sell his scooters. Now three weeks and still waiting. Opened a paypal case and now i am hoping i will get my money back. So anybody reading this dont buy from
kugooscooter.com or kugooscooter.uk as you will regret it.

I ordered the kirin m4 pro as a means of transport to work when my scooter arrived it didn’t have a voltage meter and the seat fixture was missing I asked them for a refund but they claimed the scooter was fine and that there was nothing missing when there clearly was I finally convinced them to take it back after threatening court action now they are claiming that they can’t assure that the new one they send out will not be broken 😡 suprised thar businesses like this are still running tbh 😡😡😡

I bought a scooter from this company in early Spring, after 25k it broke down and I informed the company, they said I want entitled to a refund as it wasn't within 14 days, they couldn't repair it as their workshop was closed because of covid but I could get an engineer at my expense to follow their video to find a solution, which I did, now they do not answer my ever increasing demands for a replacement or refund. £500 DOWN THE DRAIN, be warned, this company is to be avoided.

Ordered a scootwr two weeks ago. Website and customer service state takes a max of 8 days. Tracking doeabt actually track abd only tastes that thr scooter was picked up from. The factory in Poland. Paypal case opened ti get my. Money back

It broke after a month and refused to give me a refund

Purchased the M4 Pro from Amazon had battery issue when it arrived. Worked fine for 100 miles and battery no longer charges. No response from seller Sportshack on Amazon waiting on Amazon now

Had to buy a new charger and the back tyre was was flat because of a puncture so have to buy a new one and have it fitted.
did email within 7 days and got no reply.
Save your money
Please do buy buy from these

Good afternoon friends, I bought a kugoo M4 pro electric scooter 1 month ago. First, a week later, the steering wheel rack broke, the bolts were short and scrolled, (and this is a new scooter of 2021) almost created an emergency situation because of this. The store said the service is not working today, bring it tomorrow, but it was still necessary to wait for the mechanic to be released. We wanted to immediately exchange it for a new one, but we said we had to wait for the mechanic, he did it all day, but we wanted a new one, we were told after a while we could pick up a new one. We were satisfied and came for a new one, took a new one, it broke down in the same place after 5 minutes, (if there was a problem why it was impossible to see the rest of the scooters) we came back, and decided to pick up which was repaired. It was made well and reliably, but this is not a new scooter, but a repaired one, it's a shame because the store positions itself as a kugoo dealer. An unpleasant residue remained. Then a month later, we broke the tire and decided to contact the service again, through the manager, but they told us that the service was not working. Yes, as it is, the middle of summer is the peak of work and there is no service, and we were given service and maintenance. What is this?! In general, the store does not have very good impressions of the service, too, and the scooter does not suit us either, it is constantly necessary to twist something to repair. In general, I did not like everything.
Please no one but this crap kugoo all products kugoo are craps

Do not buy from this company I got the kirin s1 Scooter it was ok at first but now it shuts down on a full charge kugoo will not answer my emails I've put a review up on there website but they took it down terrible customer service do not buy anything of this company