After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I absolutely love my rug!! It’s better than what I thought it would be. Great quality! Worth every penny. The whole experience was brilliant. I initially bought a rug but changed my mind as I saw anot... See more
Transformed my room. Vibrant colour, soft under foot and excellent value for money. Mine is a large rug and for it to arrive folded in a box made me apprehensive, that maybe I had made a mistake bec... See more
This is my third purchase from this company. All three rugs arrived in perfect condition. Postage was really fast. Rugs look beautiful and are exactly as described. Really good quality. I will definit... See more
Company replied
Company details
About Kukoon
Written by the company
At Kukoon we believe great quality rugs should be well made, stylish and always affordable.
Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.
And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.
With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.
Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!
FREE DELIVERY & EASY RETURNS
|
Kukoonrugs.com Free Delivery & Returns
Written by the company
- Free Delivery & Returns on All Orders
- Kukoon Rugs offers free delivery and returns on all U.K. and Ireland orders.
Free Delivery & 90 Day Returns on All Orders
We offer free delivery & 90 day returns on all orders!
Kukoon Rugs offers free delivery and 90 day returns on all orders.
We endeavour to deliver U.K. and Ireland orders within 3-4 working days.
International orders take 5-10 working days.
Contact info
23 Shepherds Way, BT35 6EE, Newry, United Kingdom
- 0283 025 0027
- support@kukoon.com
- kukoonrugs.com
4.6
Excellent
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Very happy with the rug
Very happy with the rug. Great selection of rugs. Fast delivery.
August 19, 2026
Unprompted review
Just what I’ve been looking for.
I’d been looking for a rug with a blue/rust colour combo for so long (don’t know why it took me so long to find d Kukoon). The rug is lovely quality and the online pictures are a good guide to the actual colour. With other companies got a pinky orange rather the browny orange. I loveeee my rug. Also quick delivery.
August 29, 2026
Unprompted review
Very happy with the rug
Very happy with the rug. Fits my hallway beautifully and completes the final look. Great quality as always and super fast delivery.
August 29, 2026
Unprompted review
Love the rug
Love the rug - great quality. Has really enhanced our living room!
August 29, 2026
Unprompted review
Excellent product and very quick…
Excellent product and very quick delivery.
August 26, 2026
Unprompted review
Don't last and damage in the heat
Had the rug laid and in the heat the edges raised so much the item is dangerous and a trip hazard the company have refused to replace or refund.
Brought through The Range and contract via them.
August 28, 2026
Unprompted review
Reply from Kukoon
Hi Helen,
Thank you for reaching out, and I'm really sorry to hear this - a trip hazard is a genuine safety concern, and that's not something we ever want a customer left with.
I don't have visibility of the earlier conversation from here, but I'd like to get this looked at properly with fresh eyes. Could you send through your order number and a couple of photos showing the edges lifting, along with when you first got in touch about it? Please send these to support@kukoon.com marking it for a supervisor's attention, and we'll make sure it's picked up quickly.
Thank you for your patience, Helen!
Kukoon Customer Care Team ❤️
Swift delivery and great product
Swift delivery and delighted with the product. Good quality and exactly as advertised.
August 25, 2026
Unprompted review
Love love love
Love love love. Runner finishes my hall, very rich looking for the price. Would love door mat the same if available. Delivery very quick, ordered Wednesday, arrived Friday. Will definitely recommend. 😁
August 21, 2026
Unprompted review
First class service
The service and advice given to us in the showroom was first class. There is plenty of choice. We were told it would take 2 days to be delivered but it arrived the next day. Brilliant
August 19, 2026
Unprompted review
We called into the shop in Newry
We called into the shop in Newry, sales assistant was amazing. So helpful. Had plenty of time for us and we definitely made the right decision with her guidance.
August 19, 2026
Unprompted review
Rug was dirty
Rug was dirty, some sort of glue on it.
Very unimpressed!!
August 24, 2026
Unprompted review
Reply from Kukoon
Hi Ciara, thank you for flagging this, and we're really sorry to hear the rug arrived in this condition — that's not the standard we aim for, and we understand the frustration. Could you email us at support@kukoon.com with your order number and a photo of the marks? We'd like to get this looked into properly and sorted out for you as quickly as we can.
Kukoon Customer Care
The rug was thrown over the electric…
The rug was thrown over the electric gates. Luckily we saw this and quick went to retrieve the package otherwise our gates and the rug could have been damaged.
August 26, 2026
Unprompted review
Reply from Kukoon
Hi there,
Thank you for letting us know, and well spotted catching that in time, that's definitely not the kind of delivery care we expect from our couriers, and we're sorry your gates were put at risk.
We'll be feeding this back to the courier team to help prevent it happening again. If the rug arrived in good condition, that's a relief, but if you notice any damage once it's unrolled, please let us know at support@kukoon.com and we'll get it sorted straight away.
Thanks again for flagging this for us.
Kukoon Customer Care Team ❤️
Very happy with the rug from Kukoon
August 25, 2026
Unprompted review
First purchase and am really pleased…
First purchase and am really pleased with my rug. Great quality, easy ordering and delivery. Will definitely be looking for another rug for my living room, thankyou
August 24, 2026
Unprompted review
Excellent communication
Excellent communication, had an issue with my debit card being accepted as I couldn’t see a link for Debit cards.
However the issue was resolved, my rugs are Exquisite and although I’ve yet to place them due to decorating yet to be completed, I couldn’t resist placing the runner in the hallway and it is a great sight to behold 💫
Will Be purchasing more products in due course.💫
August 18, 2026
Unprompted review
Super fast delivery and very soft…
Super fast delivery and very soft underfoot
August 20, 2026
Unprompted review
Beautiful rugs
Beautiful rugs, delivered quickly and at a great price in the sale.
August 24, 2026
Unprompted review
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