Kukoon Reviews 

47,112
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers love the exceptionally quick delivery service and the fantastic product selection, noting that orders always arrive promptly and completely transform their living spaces. Buyers frequently mention that the rugs are beautifully designed, incredibly soft underfoot, and offer truly great value for money. Some reviewers were not happy with the overall durability, noting specific problems like fraying edges or unexpected thread pulls after just a brief period of use. A few other people also felt that certain items felt far too thin or significantly lower in quality than what was originally described on the website.

What people talk about most

Product

Users describe positive interactions with product, highlighting the lovely quality, great value, and wide... See more

Quality

Reviewers highlight positive aspects of quality, noting that the rugs are beautiful, well-priced, and offer... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the impressive speed... See more

Order

Consumers find the ordering experience to be highly positive, highlighting a smooth and efficient process.... See more

Service

Clients share positive opinions on service, highlighting outstanding experiences and helpful showroom advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my rug!! It’s better than what I thought it would be. Great quality! Worth every penny. The whole experience was brilliant. I initially bought a rug but changed my mind as I saw anot... See more

Rated 5 out of 5 stars

Transformed my room. Vibrant colour, soft under foot and excellent value for money. Mine is a large rug and for it to arrive folded in a box made me apprehensive, that maybe I had made a mistake bec... See more

Rated 5 out of 5 stars

This is my third purchase from this company. All three rugs arrived in perfect condition. Postage was really fast. Rugs look beautiful and are exactly as described. Really good quality. I will definit... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store
  3. Decoration and Interior Design Store
  4. Flooring Store
  5. Home Goods Store

About Kukoon

Written by the company

At Kukoon we believe great quality rugs should be well made, stylish and always affordable.

Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.

And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.

With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.

Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!

FREE DELIVERY & EASY RETURNS

Kukoonrugs.com offers FREE delivery & returns on all rugs throughout the UK and Ireland.

We endeavour to deliver UK and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Kukoonrugs.com Free Delivery & Returns

Written by the company

Free Delivery & Returns on All Orders
Kukoon Rugs offers free delivery and returns on all U.K. and Ireland orders.

Free Delivery & 90 Day Returns on All Orders

We offer free delivery & 90 day returns on all orders!

We offer free delivery & 90 day returns on all orders!
Kukoon Rugs offers free delivery and 90 day returns on all orders. We endeavour to deliver U.K. and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(47,112)

1,289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality rugs

I have multiple kukoon rugs and love the quality of them, for a washable rug they are a lot higher quality than you would expect! I also like that predominantly they are made of cotton!

April 15, 2026
Unprompted review
Rated 2 out of 5 stars

Not too good experience with them

Not too good experience with them. A rug came really dirty. So I had to return that item. Even for that they charged me some money despite it was their fault.

Also there was a missing rug underlay. They asked for a proof of packaging after receiving the parcel. How would I supposed to know that’s the practice for them? After exchanging angry emails, they sent me the item. I felt like they were not trusting me.

August 24, 2026
Unprompted review
Kukoon logo

Reply from Kukoon

Hi Tareq,

Thank you for the honest feedback, and we're sorry this wasn't the experience it should have been. Receiving a dirty rug in the first place was on us, and it sounds like the follow-up around the return charge, the missing underlay, and the packaging proof made things harder rather than easier — that's not how we want anyone to feel dealing with us. If the return charge hasn't already been refunded, please email us at support@kukoon.com with your order number, and we'll get that sorted straight away!

Kukoon Customer Care

Rated 5 out of 5 stars

Perfect rug for our mobile home

The rug I choose for our mobile home arrived safely and in perfect condition....actually nicer than the photos. I've bought a number of rugs from Kukoon over the years and have never been disappointed thats why I give 5 stars everytime.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Quick service. Easy payment. Fantastic delivery. Really pleased with rug. Great choice.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Jute heaven ! I have purchased 7 rugs from this…

I have purchased 7 rugs from this company in the last few months. Every one of them is perfect in quality, fit and style and my house feels very cosy, I love them ! Customer service was excellent and delivery was very punctual. To top this the prices were great and they had really good discounts 😀
Go no further!
Paula

July 24, 2026
Unprompted review
Rated 4 out of 5 stars

2 out of 3 rugs ordered were beautiful…

2 out of 3 rugs ordered were beautiful and great quality, ome wasn’t the best quality but after interacting with customer services they were very helpful and we came to a solution very quickly.

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

It’s too large for the actual rug

August 17, 2026
Unprompted review
Kukoon logo

Reply from Kukoon

Hi Clodagh,

Sorry to hear the sizing hasn't worked out for you. We'd like to help get this sorted, but we need a bit more detail to understand what's happened here.

Could you drop us an email at support@kukoon.com with your order number and a bit more about the sizing issue? We'll take it from there. 🩶

Rated 5 out of 5 stars

Love it!

I love my rug. It arrived much quicker than I thought. I expected that it might be creased and take a while to flatten out but it just rolled out beautifully. I got the underlay too which is amazing and really helps the rug stay in place without sticking to the floor. I am in the process of selecting more now for some other rooms in my house!

August 20, 2026
Unprompted review

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