Kukoon Reviews 

47,112
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers love the exceptionally quick delivery service and the fantastic product selection, noting that orders always arrive promptly and completely transform their living spaces. Buyers frequently mention that the rugs are beautifully designed, incredibly soft underfoot, and offer truly great value for money. Some reviewers were not happy with the overall durability, noting specific problems like fraying edges or unexpected thread pulls after just a brief period of use. A few other people also felt that certain items felt far too thin or significantly lower in quality than what was originally described on the website.

What people talk about most

Product

Users describe positive interactions with product, highlighting the lovely quality, great value, and wide... See more

Quality

Reviewers highlight positive aspects of quality, noting that the rugs are beautiful, well-priced, and offer... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the impressive speed... See more

Order

Consumers find the ordering experience to be highly positive, highlighting a smooth and efficient process.... See more

Service

Clients share positive opinions on service, highlighting outstanding experiences and helpful showroom advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my rug!! It’s better than what I thought it would be. Great quality! Worth every penny. The whole experience was brilliant. I initially bought a rug but changed my mind as I saw anot... See more

Rated 5 out of 5 stars

Transformed my room. Vibrant colour, soft under foot and excellent value for money. Mine is a large rug and for it to arrive folded in a box made me apprehensive, that maybe I had made a mistake bec... See more

Rated 5 out of 5 stars

This is my third purchase from this company. All three rugs arrived in perfect condition. Postage was really fast. Rugs look beautiful and are exactly as described. Really good quality. I will definit... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store
  3. Decoration and Interior Design Store
  4. Flooring Store
  5. Home Goods Store

About Kukoon

Written by the company

At Kukoon we believe great quality rugs should be well made, stylish and always affordable.

Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.

And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.

With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.

Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!

FREE DELIVERY & EASY RETURNS

Kukoonrugs.com offers FREE delivery & returns on all rugs throughout the UK and Ireland.

We endeavour to deliver UK and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Kukoonrugs.com Free Delivery & Returns

Written by the company

Free Delivery & Returns on All Orders
Kukoon Rugs offers free delivery and returns on all U.K. and Ireland orders.

Free Delivery & 90 Day Returns on All Orders

We offer free delivery & 90 day returns on all orders!

We offer free delivery & 90 day returns on all orders!
Kukoon Rugs offers free delivery and 90 day returns on all orders. We endeavour to deliver U.K. and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(47,112)

1,289 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lovely rug

Lovely rug, good quality and nice pattern. I did think that for the price I paid that the underlay would have come already on it and that I wouldn’t have to do it myself.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

an honest punter

OK so, I never leave comments on these sort of things but kukoonrugs have got my attention to be honest. I dealt with a lady called Sarah in customer services as I didn't seem to be able to add the 10% discount as a new customer. I chose a rug which was on sale at a great price, I mean, literally half price. being a pessimistic sort with on line sales I was a bit sceptical but thought id go for it anyway, well I could send it back if i didn't like it right. Anyway, Sarah helped me sort the 10% thing out so got a further bargin. when the rug came I seriously thought WOW ok, Ill use these guys again! It honestly was and is perfect for what I wanted. the qualitys great and pretty yummy to walk on, well happy ;) A shout out to Sarah, she was lovely and helpful, Kukoon, she's a credit to your company, don't loose her x anyway heres just little ol me telling you guys my experience, id give em a go :) cheers for the rug kukoon, nice one. oh by the way, delivery was in a few days 3-4 if I remember correctly x

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

All good

All good. Purchase process easy, delivery quick, rug received met expectations.

August 14, 2026
Unprompted review
Rated 4 out of 5 stars

The fast delivery

The fast delivery. The washable value of the rugs. I took one star away as I thought the non slip underlay was over priced. I bought more myself for a quarter of the price. Love the rugs.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Greige Berber Rug

I absolutely love my rug!! It’s better than what I thought it would be. Great quality! Worth every penny. The whole experience was brilliant. I initially bought a rug but changed my mind as I saw another one. Cancellation and refund was immediate as you get a window to change your order. Delivery was super quick.

August 12, 2026
Unprompted review

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