After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more
Company replied
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Written by the company
At Kukoon we believe great quality rugs should be well made, stylish and always affordable.
Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.
And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.
With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.
Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!
FREE DELIVERY & EASY RETURNS
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Written by the company

We offer free delivery & 90 day returns on all orders!

23 Shepherds Way, BT35 6EE, Newry, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Lovely bright rug! Makes a real difference to my rather dull looking lounge. It’s thin as expected but for what I needed it for it’s perfect. You definitely need a gripper though if it’s being laid on laminate or wood flooring. They do recommend you get that however I wanted to be sure I was happy with the rug first.
Love my new rugs. They look beautiful! Delivery was fast and everything arrived exactly as ordered. These look exactly like they looked on the website! Love the quality!
Gorgeous rugs for our study and hallway. Will be ordering more from you soon. Thanks!
Fantastic Rugs! Looks great and feels lovely underfoot. Was surprised how it fit in a box but this shows how compact it is and how it can be machine washable. Excellent customer service. Ready to answer all questions and queries. So happy with my purchase I bought another one!! Worth the money!
The salesperson was very friendly & helpful & the rug arrived really quickly. Service was excellent & the rug looks fabulous down.
Over the years I have bought almost 10 rugs from Kukoon, and I have loved every single one!
As a company Kukoon is incredible, they are reliable, fast to deliver and extremely helpful.
This rug however was a massive disappointment. The fabric is extremely light, almost like a cloth on the ground, that could easily rip. It doesn't have a rug look or texture. The colour is a lot darker than in the pictures and the structure/edges of the rug are not straight.

Reply from Kukoon
Honestly, what an incredible Company Kukoon are.
I ordered yesterday and it arrived today (Via Amazon though) My Rugs are just amazing.... better I would say than Ruggable/Teppana) and whoever does your marketing is just fabulous.... excellent humour.
So happy thank you
Rugs are good quality. Cushion covers fell apart after 6ish months. They have sent out replacements but customer service were a bit rude (called me a Karen 🤣)
Overall good rugs for the price, wouldn’t recommend the cushion covers

Reply from Kukoon
Wide choice of rugs at affordable prices. Fast and Free delivery.
rug was not as expected or advertised. Was all folded up in a box so had loads of creases that did not fall out when laid flat. Also the rug was uneaven and did not have straight edges so looked lopsided on the floor

Reply from Kukoon
From our previous order we new how efficient, effective and timely and responsive this company were. This order confirmed our belief.
Love the quality of the rug and cushion covers, I have tried so many different rugs from other brands but I think I’ve found the best one by far with Kukoon.
Beautiful rug, great price for the quality and size! Has completed my living room perfectly.
I was kept well informed of the delivery date and time and was able to track the delivery on the day.
Very pleased with the rug. It was well packaged and arrived in perfect condition. It flattened out easily with no curled corners. The photographs on the Kukoon website gave an accurate idea of the texture and colour.
Absolutely love my new rug!!Very quick delivery!Everything just perfect!
Rug is perfect. Exactly how it is in the picture and matches perfectly with our decor. However, the size of rug I chose is actually 10cm bigger on the width and length despite the online measurements. We have made it fit though by pushing it under the radiator cover so all is ok.
This is the 4th rug I have bought from Kukoon. All the rugs have been very good quality and a excellent value for money. Delivery is very swift. I highly recommend.
Very good service, fast delivery. Very nice runner. Thank you
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