After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more
Company replied
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Written by the company
At Kukoon we believe great quality rugs should be well made, stylish and always affordable.
Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.
And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.
With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.
Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!
FREE DELIVERY & EASY RETURNS
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Written by the company

We offer free delivery & 90 day returns on all orders!

23 Shepherds Way, BT35 6EE, Newry, United Kingdom
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This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Great quality and really beautiful. Does justice to the picture
Wrong colour rug sent and it took days to sort it out. Needing photographs from me to prove it was the wrong colour plus details from the rug which meant it had to be opened fully , then repacked. Plus a. trip to the Post Office, and told until it was received back the correct rug would not be sent! I cancelled my order!

Reply from Kukoon
Delivered quickly and looked and felt like it did in the picture
Easy ordering process, quick delivery. They have only just been put on the floor so can’t speak about longevity, I can say they look like they have been passed down through generations, which is incredible for recycled bottles. Very happy with how they look.
Ordered the Natural Handwoven Brown Jute Framed Rug - Oakley. Absolutely amazing, delivery was super quick. Had a slight issue with order but this was dealt with really quickly by Sarah in customer service. Would highly recommend 👌 great irish company
Love my new rug and looks great in my room. Would buy again. Good delivery and follow up service.
Exceeded expectations!
Arrived so quickly. The rug is truly luxurious and soft. The feeling on bare feet is gorgeous
Looks and feels high end !
Delighted with my new rug❤️ super quality and colours. Ordered on Sunday and delivered on Wednesday!
Great service from the shop on Boucher Road the team are so helpful.
Great delivery service too
Thank you
I’m not typically big on reviewing products/recording feedback. But very happy to share that I’m delighted with my Kukoon rug purchase. I will definitely buy from Kukoon again, and have no hesitation recommending them to other consumers.
Great communication throughout. Quick delivery, well packaged which prevented creases etc. Rug as described. Washed & dried easily after pet 'accident'.
Love the colours & non slip quality. Highly recommended.
I am very happy with my rug. Colours were exactly as in photo and the quality seems good. I bought the underlay which seems to secure the rug to the floor very well. Delivery was within 3 days. This is not the first time buying from Kukoon rugs and I would not hesitate in purchasing again.
Their customer service is excellent. They were so helpful and obliging. Also the rugs are superb - we have four of them now in various sizes and all in different rooms and we are really pleased with them all. Tend to go for the washable vintage look!
Rug is very good quality, service great and very fast delivery 24 hours
We purchased the reversible playmat (road and farm) for our son’s playroom. Not only does he love it but we were so impressed with the quality; durable and soft. Would recommend
A really informative website that is easy to navigate. Good communication throughout the process.A very good quality rug that looks great.
The Staff in The Quays Newery and their knowledge of the product and wiliness to help with rug selection made our journey so quick and easy.
The process from ordering to delivery was very smooth.
Customer service is very good.
I just felt disappointed when I took my rugs out. The designs are excellent but the quality is not what I expected.
I wasn't expecting a thick rug as they are machine washable, or washable, as some of them will not fit in a machine. They are very very thin to the point of looking cheap. I've bought rugs from furniture stores and N*** before that cost similar but the quality was better.
They don't really add any character to the rooms. I'm so disappointed. I can't return as have flattened the boxes.
I won't order from here again.
Also disappointing to see so many "influencers" advertising these rugs and getting them for free.

Reply from Kukoon
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