Kukri Sports Reviews 

282
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the efficient service and ease of ordering, often highlighting prompt responses and helpful staff. People also frequently commend the quality of the sportswear, noting its durability and good fit. Some reviewers were pleasantly surprised by early deliveries or swift resolution of potential delays. However, some customers also noted significant dissatisfaction with delivery times, with many experiencing long delays or missed deadlines. A few other people felt that there were issues with incorrect or incomplete orders, and problems with product sizing or quality, such as logos washing off. Additionally, some reviewers reported difficulties with initiating returns or receiving refunds for problematic orders.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing, with some praising the excellent... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences such as... See more

Delivery service

Customers consistently note negative experiences with delivery service, with many reporting slow delivery... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the excellent quality of... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and appreciation for the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of the Kukri jersey is awesome, I’m a hard core Waikato supporter here in NZ and have just ordered the 2025 NPC jersey to go with the other 4 in the Wardrobe🙄 On the odd occasion when I’m... See more

Rated 4 out of 5 stars

I recently ordered from Kukri and overall had a good experience. Their customer service team was helpful and quick to respond when I needed to update my email after losing access to my previous acco... See more

Rated 3 out of 5 stars

Delivery too slow. I have used this company for many years for Tops for Bowling Club. Many complaints re quality of material {particularly collars). I have built up a large stock because as new member... See more

Rated 3 out of 5 stars

I just received the shipment of shirts for my Lawn Bowling Club. The problem is that each shirt does not show who purchased it. It only shows the size. There was no list of purchasers in the box. This... See more


Company details

  1. Sportswear Store
  2. Clothing Supplier
  3. Custom Tailor

Written by the company

We are an international sportswear manufacturer supplying bespoke teamwear for over 100 sports. We have 8 offices around the world, from the Middle East to North America, with our global headquarters based in the UK.


Contact info

3.5

Average

TrustScore 3.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(282)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have bought numerous items from Kukri…

I have bought numerous items from Kukri over a period of 10 years . Most of the items are as good as new and I still wear them. The quality is good and design is excellent. The site is easy to navigate and delivery is first class.

September 20, 2024
Unprompted review
Rated 3 out of 5 stars

Cuffs very tight

I was lucky to win a Kukri track suit top. Must say I would not have paid the full price. Expensive gear and I find the cuffs very tight so won't go over my sports watch very easily

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Ski Ability NI needed a team identity…

Ski Ability NI needed a team identity and KUKRI helped provide it.
They helped with design of our emblem and complimentary colour ideas
They helped with in person meetings so we could see garments and they provided a size range to help our athletes pick the right sizes
Once set up, placing repeat orders was a breeze
Great personal service, thank you

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Quality product

Quality of the trousers I bought was very good and I have had them over 2 years and still have plenty of wear left in them. Well worth the money

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Really trustworthy brand

Definitely one of the best brands for proper sports gear and equipment. Completely trust the brand and know the quality I’ll get is bang on in whatever I buy.

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Rip off prices for rubbish quality

This rip off company is all about high prices and poor service. In my school they only allow access to their online shop on 2-3 occasions in the year (there's no actual shop stocking their gear), and then the order takes 2-3 months to arrive - rubbish when you need something urgently, plus if your children grow a lot over those months. They state NO RETURNS OR EXCHANGES - again, very inflexible and restrictive for families with growing kids. The sizes are out on the charts, the hoodies shrink like mad and bobble badly (they end up several sizes smaller after a few washes) and generally the quality is poor for the prices. Other than the hoodies the clothes are mostly cheap polyester type fabrics. As if all this wasn't bad enough, their prices are extortionate.
In a way I blame the schools for using these scammers - I guess they must get a commission on it. My advice is to buy some shares in the company and then maybe you can afford to clothe your kids in their gear ...
- just remembered something else - I just bought an adult size top for my son and the same top in a kids size for my daughter. I was surprised to see that the adult top was £37.50 whilst the same in kids size was £45. At check out I discovered why this was. At check out they added VAT to the adults top bringing it up to £45, but zero VAT was added to the kids keeping it at £45. I am assuming this is their way of avoided losing money on kids clothes by just charging more for them ! Honestly, after how rubbish they have been before, this doesn't surprise me. In my mind they are not far of scammers.

September 20, 2024
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for leaving a review. We are very sorry to hear that you feel this way and would really appreciate the opportunity to discuss this, as we want you to be 100% happy with your purchase(s). If you could please email the Customer Services Team at contact@kukrisports.com at your earliest convenience confirming your order reference number(s), we will be more than happy to discuss things with you and review the points that you have mentioned.

Rated 1 out of 5 stars

Supplier for my daughters’ school PE…

Supplier for my daughters’ school PE kits - in 2 years of experience, often out of stock for sizes I need, extremely slow delivery, logos come off in the wash and leggings easily get holes in.

September 11, 2024
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for leaving a review. We would appreciate the opportunity to discuss this with you as we want you to be 100% happy with your purchase. Please email the Customer Services Team at contact@kukrisports.com at your earliest convenience confirming your order reference number(s) and we will gladly look into things for you.

Rated 5 out of 5 stars

Smooth kit order with great customer…

Smooth kit order with great customer service from Niamh - thank you

August 22, 2024
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for your review. We really appreciate your feedback, as we use all comments and suggestions to help us further develop our products and services.

Rated 1 out of 5 stars

Delivery not a level of what you expend

Unfortunately, a bit expensive to choose a poor delivery service. Keep tracking a parcel that is not delivered even when I do work from home. So, there's people onsite in a full day basis. Delivery "attempted" around 2pm.

August 1, 2024
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for leaving a review. We sincerely apologise for any delay. We would appreciate the opportunity to discuss this with you as we want you to be 100% happy. Please email the Customer Services Team at contact@kukrisports.com at your earliest convenience confirming your order reference number and we will gladly look into this for you.

Rated 5 out of 5 stars

Excellent customer centred service

We ordered Wales Rep kit which is bespoke, personalised kit. The delivery time set would have meant the delivery was the day of travel to the competition. One phone call to Kukri and within days the order was received. Great colours and quality. The sizing seems very random and I had to guess and many sizes were out of stock. Adult unisex xxs came up a similar size to Youth Large.

May 1, 2024
Unprompted review

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