I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unpacked the Moment sliders and put them on. Was expecting rigidity, forced remodeling of the feet. What I got instead was gentle but controlled cushioning of my painful heel. Walked around with more... See more
Company replied
Great agent in customer service. She helped me navigate the website, updated my profile info, and her knowledge about shoes and return policies influenced my decision. She went above and beyond by re... See more
Company replied
A sudden onset of Plantar Fasciitis stopped me from walking with my 88 yr old father early every morning until I came across KURU shoes. I gave them a try refusing to resort to injections & may I da... See more
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Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.7
Excellent
801 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Solved my problem right away.
June 12, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad our team was able to solve your problem right away. Providing quick and helpful support is always our goal, and we appreciate you taking the time to let us know how we did. Thanks for being part of the KURU family!
Customer service was really helpful
Customer service was really helpful, patient & knowledgeable
June 12, 2026
Unprompted review
Reply from KURU Footwear
Thank you for the kind words! We're thrilled to hear that our customer service team was helpful, patient, and knowledgeable. Providing excellent support is something we strive for every day, and it's wonderful to know your experience reflected that. We truly appreciate your feedback and your support of KURU!
Sent a picture of the loop that was…
Sent a picture of the loop that was falling apart of shoes that I purchased a couple of months ago and was told to keep my shoes and gave me credit for new ones. That was awesome.
June 12, 2026
Unprompted review
Reply from KURU Footwear
It's great to hear that our team was able to help! We know it's disappointing when a newer pair starts showing signs of wear, so we're glad the warranty process was smooth and that you received credit toward a replacement pair. Thank you for giving us the opportunity to make things right, and we appreciate you sharing your experience. We hope your new KURUs serve you well for many miles to come!
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad our team was able to resolve the issue quickly and provide the support you needed. We appreciate your feedback and are grateful for the opportunity to help. Enjoy your KURUs!
Several shoes and the sandal I looked…
Several shoes and the sandal I looked at were not available in size 7, 7.5, nor 8. This has happened a number of times when I have shopped online. I do appreciate the bot advice and verification, and the follow up I have received to my email, and am very happy being able to buy a 2nd pair of shoes of the same kind as my first pair. For me, I cannot walk in what is considered a platform sole, so immediately I bypass those, nor do I like hiking shoes, I already have what will last for years. Thank you for the customer support service you give your clients.
June 5, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your thoughtful feedback and for being a returning customer!
We're delighted to hear you've found another pair you love and that our customer support team has been helpful along the way.
We also appreciate you sharing your experience with sizing availability. Sandals are currently only offered in whole sizes, so we generally recommend sizing up from a 7.5 to an 8. At the moment, the only sandal styles unavailable in size 8 are the brown CODA Aika and the LOMA Tila, which is one of our platform styles.
We took a close look at our current inventory and, outside of Last Chance styles that are being discontinued, only two shoe styles currently have a single colorway unavailable in size 7.5 or 8. In other words, nearly every active shoe style is available in your size today.
Since platform soles and hiking shoes aren't what you're looking for, it may be that finding the right style is proving more challenging than finding the right size. Our GURU Team would love to help narrow down the options and point you toward styles that fit your preferences. You can reach us anytime at gurus@kurufootwear.com.
Thank you again for your kind words and for letting us put our best foot forward for you!
Reply from KURU Footwear
Well, that sounds like a perfect fit! We're thrilled the exchange process was quick and easy. Getting you into the right pair shouldn't feel like a marathon, so we're glad everything stepped into place smoothly. Thanks for sharing the love, and we hope your new shoes are a sole-mate match.
My sneakers are amazingly comfortable…
My sneakers are amazingly comfortable but they were a little too big. I called and was connected with a Kuru Guru who made the whole exchange process very simple. It was like talking to a long time good friend. Kuru provides great quality products and customer service that is second to none. I highly recommend Kuru and will definitely be buying more!
June 10, 2026
Unprompted review
Reply from KURU Footwear
Well, this review has us kicking up our heels! We're so glad your KURU Guru made the exchange process a walk in the park and that you felt like you were chatting with an old friend along the way. While the first pair was a little big, it sounds like we got you one step closer to the perfect fit.
Thank you for the kind words about both our shoes and our customer service. Knowing you'd recommend KURU and plan to come back for more is the kind of compliment that keeps us putting our best foot forward. We can't wait to help you find your next sole-mate!
Helped me with a return when the…
Helped me with a return when the automated return said it couldn't. Quick and courteous!
June 10, 2026
Unprompted review
Reply from KURU Footwear
Sometimes technology trips over its own shoelaces, but we're glad our team could step in and get your return sorted out quickly. Thanks for the kind words about the speedy and courteous service. We're always happy to go the extra mile to keep things moving in the right direction. Thanks for sharing your experience!
Excellent Customer Service
The customer service representative was a real person. They were helpful and had a very pleasant attitude. I got an immediate solution to the reason I was calling.
June 8, 2026
Unprompted review
Reply from KURU Footwear
Well, this review put a little extra spring in our step! We're delighted to hear you connected with a helpful team member who was able to provide a quick solution and make the experience a pleasant one. We believe great customer service starts with real people who genuinely care, so your kind words mean the world to us. Thanks for taking the time to share your experience and for letting us help get things back on the right foot!
Great shoes and service…
Great shoes and even better customer service. Returns are easy and customer service is very responsive and helpful.
June 8, 2026
Unprompted review
Reply from KURU Footwear
We're thrilled to hear you're enjoying your shoes and that our customer service team left an even bigger impression. We work hard to make returns smooth and stress-free, so it's wonderful to know everything went off without a hitch. Thanks for the kind words and for letting us put our best foot forward for you!
I LOVE my KURU KINETIC 2.0 shoes!
I LOVE my KURU KINETIC 2.0 shoes! I have never worn more comfortable and supportive shoes. My feet, knees and lower back do not hurt, nor feel any discomfort. My only request is that the designers could create a shoe that feels like KINETIC 2.0 that is a dressier shoe that I could wear to church, the temple, and fancy occasions. (When I wear different shoes for dressier occasions, my feet, knees and lower back suffer.)
June 10, 2026
Unprompted review
Reply from KURU Footwear
Wow, this review has us walking on air! We're thrilled to hear your KINETIC 2.0s have been a game-changer for your feet, knees, and lower back. Knowing you're able to stay comfortable throughout your day is exactly what we strive for, and feedback like yours puts a real spring in our step.
We also love your suggestion for a dressier shoe with KINETIC 2.0-level comfort. We know how tough it can be to switch into formal shoes when you've found something that works so well. We'll be sure to pass your feedback along to our product team. Thanks for sharing the love and for being part of the KURU family!
Outstanding company and great customer service
Kurus shoes, sneakers and sandals have dramatically changed my ability to walk long distances without pain. Their customer service is as great as their shoes. This has been the easiest experience working with customer service that I've had from any company I've used before. They quickly solved my problem and they were so helpful throughout.
I highly recommend them!
June 5, 2026
Unprompted review
Reply from KURU Footwear
Well, this review is a step above! We're absolutely delighted to hear that KURU shoes, sneakers, and sandals have helped you walk longer distances more comfortably. Knowing we've played a part in keeping you moving with less pain is the kind of feedback that keeps us putting our best foot forward.
We're equally thrilled to hear our customer service team made such a positive impression. Making things easy, helpful, and hassle-free is always our goal, so it's wonderful to know we were able to quickly get your issue sorted out. Thank you for the glowing recommendation and for being part of the KURU family. Reviews like yours keep us on our toes in the very best way!
Immediate help via Text is wonderful
Immediately reached out because the shoes received were too small. Wanted to do an exchange. The agent who helped me was fast and direct with helping me get everything processed. Appreciate being able to text and not having to actually speak to a person.
June 9, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience. We're glad our team was able to help get your exchange processed quickly and efficiently. We know it's disappointing when a new pair doesn't fit as expected, so it's great to hear that your agent provided fast, direct assistance and made the process easy. We're also happy that the convenience of texting worked well for you. Thank you for giving us the opportunity to help, and we hope your replacement pair is a much better fit.
Checking on multiple accounts to…
Checking on multiple accounts to combine. Very friendly and helpful
June 9, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad our team was able to help combine your accounts and make the process as smooth as possible. It's wonderful to hear that you found your agent friendly and helpful throughout the interaction. We appreciate you taking the time to leave your feedback and are always happy to assist whenever you need us.
I received my new shoes on Sunday
I received my new shoes on Sunday. Today (Tuesday) I noticed one of the string loops had detached. I sent a text with pics, and the response was amazing...new pair of shoes are on the way.
June 9, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience. We're sorry your new shoes arrived with a detached lace loop, but we're glad our team was able to quickly review the photos and get a replacement pair on the way. We know how disappointing it can be to discover an issue so soon after receiving your shoes, so we're happy we could provide a fast resolution and make the process as easy as possible. We appreciate your patience and thank you for giving us the opportunity to make things right.
Good shoes
Good shoes, but I wish the company made their insole replacement policy clear. Is it really free insoles for life? How often, once a year?
June 8, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your feedback! We're glad you're enjoying your shoes. We understand the insole replacement policy can raise questions, and we'd be happy to clarify. Our replacement insole program is designed to help you get the most out of your KURU shoes for as long as you're wearing them. While there isn't a strict annual limit, we typically provide replacement insoles as needed, usually one set per pair at a time. For example, if you've had your shoes for several years and need a fresh set of insoles periodically, we're happy to help. Any of our GURUs would be glad to explain the program in more detail by email, phone, chat, or text whenever you have questions.
Easy and fast response the way it…
Easy and fast response the way it should be.
June 8, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your feedback! We're glad to hear you received an easy and fast response. Our goal is always to provide helpful support as quickly and efficiently as possible, so it's great to know we delivered the experience you expected. We appreciate you taking the time to share your thoughts and thank you for being part of the KURU family.
Extremely prompt response in…
Extremely prompt response in authorizing return which was very easy to implement.
June 9, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your feedback! We're glad to hear that the return process was quick and easy for you. Our team works hard to make returns as simple and hassle-free as possible, so it's wonderful to know that your authorization was handled promptly and that the process was easy to complete. We appreciate you taking the time to share your experience and hope to have the opportunity to serve you again in the future.
I love this company
I love this company, they are always friendly, willing to help and solve any problems. The website is easy to use with important information regarding the type of shoes, wish the prices were a little less expensive especially now when everything is so high.
I have been a customer for years and will continue because of the quality of the shoes.
June 7, 2026
Unprompted review
Reply from KURU Footwear
Thank you for being a loyal KURU customer! We're so glad to hear you've had great experiences with our team and find our website easy to use. We also appreciate your honest feedback about pricing. We know times are tough, and we're grateful you've continued to choose KURU because of the quality and support our shoes provide. Thank you for your continued trust and support over the years!
Easily accessible Great service
Easily accessible to reach and fast resolutions. Also, best shoes for back pain.
June 3, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your wonderful feedback! We're thrilled to hear that you found our team easy to reach and that your issue was resolved quickly. Providing accessible, efficient support is something we strive for every day.
We're also delighted to hear that your KURUs have helped with your back pain. Knowing that our shoes are making a positive difference in your comfort and daily life is exactly why we do what we do. Thank you for being part of the KURU family and for taking the time to share your experience!
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