I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unpacked the Moment sliders and put them on. Was expecting rigidity, forced remodeling of the feet. What I got instead was gentle but controlled cushioning of my painful heel. Walked around with more... See more
Company replied
Great agent in customer service. She helped me navigate the website, updated my profile info, and her knowledge about shoes and return policies influenced my decision. She went above and beyond by re... See more
Company replied
A sudden onset of Plantar Fasciitis stopped me from walking with my 88 yr old father early every morning until I came across KURU shoes. I gave them a try refusing to resort to injections & may I da... See more
Company replied
Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.7
Excellent
801 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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KURU is hands the down the best in the…
KURU is hands the down the best in the business, not only do they have the most comfortable shoes I have ever wore they also have the best customer service… there is no way you could go wrong using KURU!!!
June 19, 2026
Unprompted review
Reply from KURU Footwear
Thank you so much! We're thrilled to hear KURU is your go-to for both comfort and customer service. Nothing makes us happier than knowing your feet feel great and your experience with our team has been just as strong. We appreciate you!
Quick response to a new customer
Quick response to a new customer. A generous return time window is only helpful if it is possible to navigate the process. A phone call was the perfect solution
June 18, 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your experience! We're so glad our team was able to quickly help you navigate the return process and get things sorted out. A generous return window only matters when the process is simple, and we're happy a quick phone call made all the difference. We appreciate you choosing KURU!
Reply from KURU Footwear
Thanks so much! We're glad to hear you had a good experience with KURU. We appreciate your support!
Fast reply and feedback for questions I…
Fast reply and feedback for questions I had about getting the proper shoe for my foot problem!
June 16, 2026
Unprompted review
Reply from KURU Footwear
Thanks for your kind words! We're so glad our team was able to quickly help you find the right direction for your foot needs. Finding the right fit makes all the difference, and we're always here to help you step forward comfortably with KURU!
Incredible customer service
I had purchased the Kuru Draft 2 SmokeyGrey-Chestnut slipper in size 8 which was too large for my feet. Upon messaging Kuru help I received an immediate response with a link to return my shoes. I did that. Within days I received size 7.5. Even that was loose around my heels. I called the help line but they were closed for the weekend. Their system detected the missed call and sent me an email. The Kuru help guru recommended I buy another pair with full heel cover. I was impressed. I am going to try their suggestion and hope it will fit.
June 18, 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your experience! We're glad our Guru team was able to help you quickly with the exchange and follow up after your call.
Fit can be a bit of a moving target, and we appreciate you working through it with us. We’re hopeful the full heel-cover style our Guru recommended will give you the secure fit you’re looking for.
Thanks for sticking with KURU—we’re here if you need anything else!
3rd party entered incorrect shipping…
3rd party entered incorrect shipping address. Emailed direct and shipping address was corrected immediately.
June 17, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad we could help get things back on track when the wrong shipping address was entered. Sometimes a small detour happens before a package finds its way home, and we're happy our Guru team was able to make the correction quickly. Thanks for choosing KURU!
I have recommended Kuru dozens of times…
I have recommended Kuru dozens of times to folks with foot issues. The customer service is top-notch. The website is user-friendly and, while the prices are not inexpensive, they are not unreasonable given the quality and design. I live in my slippers when I am in the house and I am convinced it has "cured" my plantar fasciitis. My only "complaint" is the lack of anything pretty. I think some of the designs could be made much more attractive. For example, the best-looking (non-orthopedic looking) products, are the Roam sneaker and Loma sandal. I have both in black and white. A patent leather or a leopard print, for example, would upgrade them and make them look more hip. I encourage you to design additional products like these two that, again, look less orthopedic and fuddy-duddy for women who have pain but are fashionable.
June 17, 2026
Unprompted review
Reply from KURU Footwear
You've officially earned the title of Honorary KURU Ambassador! We're so glad your feet are happy and that our slippers have become your go-to around the house.
And don't worry, we took notes on the "less orthopedic, more fabulous" request.
Kuru pickleball shoes are the best!
I love Kuru pickleball shoes! This is a wonderful company with great customer service, too. They did not hesitate to help me out when I had a defect with my first pair of shoes. And, yes, I plan to stick with this shoe because I love the grip of the court, the ease that I can change direction and get to the net, not to mention how sturdy and comfortable they are.
June 10, 2026
Unprompted review
Reply from KURU Footwear
Thank you for the wonderful review! We're thrilled to hear you're loving your pickleball shoes and that they're helping you move confidently on the court. Hearing that you appreciate the grip, stability, comfort, and quick directional changes means a lot to us.
We're also glad our Guru team could help when you experienced a defect with your first pair. Thank you for your kind words and continued support. We hope you enjoy many more great games in your KURUs!
Return request
I bought 2 pairs of shoes and unfortunately 1 pair was too tight. I was unable to find my order information to start a return, but my email request was answered promptly (actually within minutes!). The return process was super easy! Very refreshing as I plan to continue ordering from this company in the future.
June 16, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're sorry one pair wasn't the perfect fit, but we're so glad our Guru team was able to quickly help you locate your order and get the return process started.
Making returns and exchanges as easy as possible is important to us, so it's wonderful to hear everything went smoothly. We truly appreciate your support and look forward to helping you find your next favorite pair of KURUs!
The customer service is fantastic, but...
The customer service is fantastic! Prompt, courteous and the best!
Love the way we can slip into and slip off the shoes - good design in that aspect.
The shoes are not very stylish, and not noticeably more pain-relieving than the competition.
The delivery time is not good - like as though the shoes are being shipped from overseas.
Choice of models - like "wide" is mostly unavailable. The toe-box feels less wide than even the regular Altria, Hoka and Topo.
June 17, 2026
Unprompted review
Reply from KURU Footwear
Thank you for taking the time to share your feedback! We're delighted to hear you've had great experiences with our Guru team and that you enjoy the easy on-and-off design of your shoes.
We're sorry to hear the style, fit, and pain relief didn't fully meet your expectations. While many customers find relief with KURU, we know every foot is different, and what works well for one person may not work the same for another.
As for shipping, most orders arrive within about 8 days, though international deliveries can take closer to two weeks and may occasionally be delayed by holidays or carrier volume. We also understand how frustrating it can be when your preferred size or wide width isn't available.
If your purchase was made within the last 91 days, we'd be happy to help you explore a return or exchange. Please reach out to our Guru team at gurus@kurufootwear.com, and we'll do our best to help find a better fit.
I enjoy speaking with real humans
I enjoy speaking with real humans ! The representative was splendid to chat with
June 15, 2026
Unprompted review
Reply from KURU Footwear
Thank you for the kind words! We're so glad you enjoyed chatting with one of our Gurus. We believe great customer service starts with real human connections, and we're thrilled to hear your representative made such a positive impression. Thanks for being part of the KURU family!
Sudden onset of Plantar Fasciitis…
A sudden onset of Plantar Fasciitis stopped me from walking with my 88 yr old father early every morning until I came across KURU shoes. I gave them a try refusing to resort to injections & may I dare say miraculously I was walking again with no pain. After using the cloud sneaker daily for 6 months (white color hold up fantastic) one of my lace straps popped out. I reached out to KURU stating my situation, was forwarded to a KURU GURU 😘 and sent a replacement pair. My phalanges thank you.
Amazing products supported by exemplary customer service.
Thank you KURU💞🦶
June 4, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your story! We're so happy KURU helped you get back to your morning walks with your father without having to resort to injections. Those moments are truly special.
We're also glad our Guru team could help when your CLOUD's lace loop gave out. While that's not what we expect from our shoes, we're happy we could get a replacement pair headed your way.
Thank you for your kind words about both our footwear and customer service. Wishing you many more comfortable, pain-free walks ahead!
I had to return a set of shoes
I had to return a set of shoes. They were a bit tight. Their team quickly got the return processed and a new pair set up quickly to mail out.
June 17, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad our team was able to make the exchange process quick and easy and help you find a better fit. We appreciate your feedback and are grateful for the opportunity to get a new pair on the way for you. Enjoy your KURUs!
I had an amazing experience with customer service
I had an amazing experience with Caren. She was very patient and helpful and solved my issue in just a few minutes. Got my new shoes so quickly. Thank you!
June 10, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're thrilled to hear that Caren provided such patient and helpful service and was able to resolve your issue so quickly. We'll be sure to pass along your kind words to her. It's also wonderful to hear that your new shoes arrived so quickly. We truly appreciate your feedback and your support of KURU. If you ever need anything in the future, please don't hesitate to reach out to our GURU team at gurus@kurufootwear.com. Enjoy your new shoes!
Friendly customer care
Friendly customer care! Addressed my concern in a timely manner. I definitely will be doing further business with Kuru!! Thank you again Kuru!!
June 15, 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're delighted to hear that our customer care team was friendly and able to address your concern in a timely manner. Knowing that your experience has earned your continued business means a great deal to us. We truly appreciate your support and look forward to helping you again in the future. If you ever need anything, please don't hesitate to reach out to our GURU team at gurus@kurufootwear.com. Thank you for being part of the KURU family!
Reply from KURU Footwear
Thank you for the kind words! We're thrilled to hear that your experience with our team was fast, polite, and accurate. Providing helpful and efficient service is always our goal, and we appreciate you taking the time to share your feedback. Thanks for being part of the KURU family, and if you ever need assistance in the future, please don't hesitate to reach out to our GURU team at gurus@kurufootwear.com.
I tried on the shoes
I tried on the shoes, decided they weren't what I wanted and you made it easy for me to return. Unusual in today's market.
June 7, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad to hear that our return process was easy and hassle-free. We know it can be difficult to shop for shoes online, and we believe you should have the opportunity to try them and make sure they're the right fit for your needs. While we're sorry this pair wasn't what you were looking for, we appreciate you giving KURU a try and are happy we could make the return process a positive one. If you'd like help finding a different style in the future, please reach out to our GURU team at gurus@kurufootwear.com and we'd be glad to assist.
Had an issue..they fixed it fast
I had an issue with one of my shoes being incorrectly stitched and kept stabbing my toes, I contacted customer service to see what I should do, in less than 48hours I was reached out to by multiple people that worked together to rectify the situation and get a new pair sent out to me. They were polite, quick and caring.
June 12, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're sorry to hear about the stitching issue with your shoe, but we're so glad our team was able to step in quickly and make things right. It's wonderful to hear that multiple team members worked together to get you taken care of and that you felt supported throughout the process. We truly appreciate your kind words about our team's responsiveness, care, and professionalism, and we hope your replacement pair is a much better fit for you!
Reply from KURU Footwear
Thank you so much for the incredible compliment! Hearing that we provided the "best customer service ever" truly means the world to us. Our team works hard to create exceptional experiences for every customer, and we're thrilled to know we made such a positive impression. We appreciate your support and are grateful to have you as part of the KURU family!
I was very hesitant to purchase a pair…
I was very hesitant to purchase a pair of shoes online. But everything was done to ensure that I get the best possible fit. The outstanding and convenient exchange policy makes getting the best fit very convenient. All communications were very helpful and pleasant.
June 12, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We understand that buying shoes online can feel like a leap of faith, so we're thrilled to hear that our team helped make the process comfortable and stress-free. Finding the right fit is so important, and we're glad our exchange policy and support team helped make that easy. We truly appreciate your kind words about our communication and are grateful you chose to give KURU a try!
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