I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unpacked the Moment sliders and put them on. Was expecting rigidity, forced remodeling of the feet. What I got instead was gentle but controlled cushioning of my painful heel. Walked around with more... See more
Company replied
Great agent in customer service. She helped me navigate the website, updated my profile info, and her knowledge about shoes and return policies influenced my decision. She went above and beyond by re... See more
Company replied
A sudden onset of Plantar Fasciitis stopped me from walking with my 88 yr old father early every morning until I came across KURU shoes. I gave them a try refusing to resort to injections & may I da... See more
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Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.7
Excellent
801 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had an issue with my shoe
I had an issue with my shoe. I shared my concerns in an email about a ripped hole where the shoe lace belongs. I got a quick response asking for more info to help. When I shared photos, I got an immediate response on how Kuru will fix the problem, which replaced my shoes, without having the hassle of returning my old ones. This was 100% to my satisfaction. Kuru has the best customer service. Thank you.
June 23, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad our GURU team could stitch together a solution that left you smiling. Knowing we could make the warranty process quick, easy, and hassle-free means the world to us. Thanks for letting us put our best foot forward!
The easiest company to deal with
The easiest company to deal with. A real pleasure.
June 19, 2026
Unprompted review
Reply from KURU Footwear
Thank you so much! Hearing we were easy to work with is music to our ears. We're thrilled we could make your experience a pleasure from start to finish!
Gloria was professional
Gloria was professional, helpful and walked me through step by step on the exchange I needed. Exchange was quick and painless. Waiting on my Atom2
June 26, 2026
Unprompted review
Reply from KURU Footwear
Thank you for the kind words! We're so glad Gloria made your exchange smooth and stress-free. We hope your ATOM 2 is the perfect fit, and we can't wait for it to arrive!
Professional service
June 26, 2026
Unprompted review
Reply from KURU Footwear
Thank you! We're so glad our GURU team could deliver service that's a perfect fit. We appreciate you taking the time to share your experience!
Had to exchange and it was super easy.
June 26, 2026
Unprompted review
Reply from KURU Footwear
Had to swap? No sweat! We're so glad your exchange was quick and easy. Thanks for sharing your experience, and we hope your new pair is the perfect fit!
Excellent product
Excellent product. The company quickly helped with my needs.
June 25, 2026
Unprompted review
Reply from KURU Footwear
Thank you for the kind words! We're so glad you're enjoying your KURUs and that our GURU team was able to help you quickly. Thanks for letting us be part of your comfort journey. It really puts a spring in our step!
Post office returned to sender
The guru on the phone issued a new order because mine was sent back from the post office and never arrived. She was helpful, understood my dilemma and acted quickly.
June 24, 2026
Unprompted review
Reply from KURU Footwear
Talk about making lemonade out of lemons! We're so glad our GURU was able to jump in, untangle the shipping snafu, and get a new order headed your way. Thank you for the sweet shoutout. It makes our soles happy to hear you felt heard, understood, and well taken care of. We hope your new pair arrives safe and sound!
I had an unknown issue and they had an…
I had an unknown issue and they had an effective solution, quickly.
June 22, 2026
Unprompted review
Reply from KURU Footwear
Sometimes mystery problems call for detective-level skills, and we're so glad our GURU team was able to get to the bottom of things and find a quick solution. Thanks for the kind words. It puts a little extra spring in our step!
Easy Return
Quick response for my return and a personal note of understanding about why they don't work.
June 22, 2026
Unprompted review
Reply from KURU Footwear
Thanks for the kind words! We're glad our GURU team was able to get your return rolling quickly and, more importantly, take the time to understand what went wrong. Finding the right fit can be a journey, and we're happy we could walk a few steps of it with you.
The exceptional customer service…
The exceptional customer service skills, the real time responses and the complete resolution to my questions and issues! From start to finish, my experience was amazing. I will continue sharing Kuru Footwear with everyone I know. The entire process I went through has been worth every ounce of my time!
June 19, 2026
Unprompted review
Reply from KURU Footwear
Wow, thank you for such a glowing review! Your kind words have us walking on sunshine. We're thrilled to hear our GURU team was able to provide quick answers, real solutions, and an amazing experience from start to finish. Thank you for sharing KURU with your friends and family. That kind of support means the world to us!
The whole process was easy and quick.
June 23, 2026
Unprompted review
Reply from KURU Footwear
Short, sweet, and music to our ears! We're so glad the process was easy and quick for you. Thanks for taking the time to share your experience and for letting us put a little extra spring in your step.
Reply from KURU Footwear
Now that's a perfect fit! We're so glad we could get you the solution you wanted, and quickly, too. Thanks for the kind words. It always makes our soles smile when we can make things easy.
Immediate reply and understandable…
Immediate reply and understandable explanations.
June 20, 2026
Unprompted review
Reply from KURU Footwear
Fast answers and clear explanations? That's our favorite combo! We're so glad our GURU team could get back to you quickly and help make everything easy to understand. Thanks for taking a moment to share the love. It means a lot to our team!
Great shoes, great customer service !
I decided to try the LOMA Jarvi sandal as cute summer work shoe, I am a hairstylist and can be on my feet for up to 6-8 hours straight. These are so comfortable! They keep me balanced, give me a little height and I don’t feel the aching that I normally do at the end of the day.
I decided to order the other color and use my points when purchasing them. I noticed that the points were still pending so I called customer service. I got someone on the phone right away, no prompts or being redirected to a website and she was super friendly and helpful and cleared my points so I could immediately use them.
They are a little pricey, however these will be my go to shoes for work and regular wear, the never ending hunt is over so it’s totally worth it !
June 22, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad the LOMA Järvi is keeping you comfortable through long days on your feet. It's also wonderful to hear our GURU team was able to quickly help with your points so you could grab a second pair. We appreciate your support and are thrilled you've found your new go-to shoes!
Everything is awesome
My feet love their Kurus! Customer service is amazing and efficient. Thanks Kuru for being awesome!
June 19, 2026
Unprompted review
Reply from KURU Footwear
Thanks so much! We're thrilled to hear your feet are loving your KURUs and that our team has been able to support you quickly and efficiently. We really appreciate you being part of the KURU family!
Easy returns
I ordered a pair of Atom2 sneakers and a pair of Moment slides. I love the slides but wasn’t sure about the sneakers. They were so kind about returning the sneakers even though I no longer had the box and wore them one time for a few minutes. Not many customer services are that accommodating and I appreciate it.
June 19, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad our team was able to make the return process easy, even without the original box and after a quick trial wear. Flexibility and support matter, and we're happy we could help.
We appreciate you giving both styles a try, and we're glad you're enjoying your MOMENT slides. Thanks for choosing KURU!
Fast response and very helpful
June 18, 2026
Unprompted review
Reply from KURU Footwear
Thanks so much! We're glad our team was able to respond quickly and help out. We appreciate your support!
Quality issue, solution surpassed expectations
Kuru responded quickly to an email I sent on a holiday Friday. I sent pictures of a minor defect in my new shoes and they immediately replaced them—generated a new order without me even having to return the shoes. I noticed the issue on the first wearing and simply reached out to see if this was a normal issue or a defect. I will donate the original pair. Very impressive customer support. And so pleasant to work together.
June 19, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad our team was able to respond quickly and make things right with a replacement, especially after spotting that defect on your first wear.
We appreciate you taking the time to reach out, and it’s great to hear the process felt smooth and pleasant. Thanks for your support and for choosing KURU!
Returns are truly simple
The return for my husband's trial of a boot that did not work for him was handled very quickly. I was happy to receive the gift card for buying a pair of the Ridge hikers today.
I was also very pleased to see how fast they shipped and how soon to expect them. I wear Tread everyday right now, so look forward to the hikers for fall.
June 19, 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your experience! We're glad the return was handled quickly and that you were able to use your gift card toward a new pair.
It’s great to hear you’re enjoying your TREADs daily and getting ready for your RIDGE hikers for fall. We hope they’re just as comfortable and reliable for you!
Rejects? Very uncomfortable?
This has to be a reject orthopedic shoe brand, as I literally had trouble even finding them online after wearing a pair for a day. (I don’t even know where these came from, as I’d never pay such price for shoes, but they are horrible.) Supposedly, they’re great for arch support, the out edge of the shoe (essentially where the seams come together) are just straight uncomfortably. And, of the hard sole leaves a lot to be desired. — I tried them for a few hours, going to the movies in them. Now, their up for grabs online, for less than half their retail price.
June 19, 2026
Unprompted review
Reply from KURU Footwear
Thanks for sharing your feedback—we’re sorry to hear the shoes didn’t feel comfortable for you. Fit and feel can vary a lot from person to person, and we understand these didn’t meet your expectations.
If your purchase is within 91 days, you’re welcome to return or exchange them. You can easily start the process at kurufootwear.com, or reach out to our Guru team at gurus@kurufootwear.com and we’ll be happy to help process it for you.
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