I want to recommend Kuru for best customer service EVER. I returned my first order and site had only FedEx locations far from me. I wrote to customer service via email and got a reply allowing me to u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent professional service from buying the shoes in Salt Lake (Murray) UT and taking them on our vacation to Yellstone, Mt. Rushmore. (Basically, Utah, Idaho, Montana, Wyoming, South Dakota, North... See more
Company replied
A positive experience from start to finish, ordered one pair of shoes. Didn't really care for them, sent them back. Thought I'd give him another try. Got a second pair of shoes? They just weren't for... See more
Company replied
10+ star for Customer Service! Lindee, Gloria were amazing! The excellent level of their service cannot be matched. The quick answer and transfer to a call was unbelievable! They were profe... See more
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Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.8
Excellent
957 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Customer Service!
The representative I spoke to was very understanding and helpful. Made my transaction so easy.
September 17, 2026
Unprompted review
Reply from KURU Footwear
We’re glad your GURU made the process so easy! It’s great to hear they were understanding, helpful, and able to get everything taken care of without making things complicated. We appreciate you taking the time to share your experience!
Awesome customer service
Awesome customer service. Was able to talk to a real person very quickly. Who was able to help with my issue.
September 17, 2026
Unprompted review
Reply from KURU Footwear
That’s exactly the kind of experience we want every customer to have! We’re glad you were able to connect with a real GURU quickly and get your issue sorted out. We appreciate you taking the time to share your experience!
easy to deal with
easy to deal with, clear and concise feedback. Stands by their product
September 18, 2026
Unprompted review
Reply from KURU Footwear
We appreciate your kind words! We're glad our team was able to provide clear information and make the process easy. Standing behind our products and supporting our customers is important to us. Thank you for choosing KURU!
Customer service was great and fast
Customer service was great and fast. The first pair of shoes didn't work out, but I am really excited to get them returned and try another pair.
September 17, 2026
Unprompted review
Reply from KURU Footwear
We're glad our GURU team could make the process quick and easy! We're sorry the first pair wasn't the right fit, but we're excited that you're giving KURU another try. We hope your next pair is the perfect match!
They responded quickly
They responded quickly, after hours, to my issue. The next day they had a solution.
September 16, 2026
Unprompted review
Reply from KURU Footwear
We’re so glad our team could respond quickly and find a solution for you! Even after hours, we want our customers to feel heard and know that their concerns matter. Thank you for sharing your experience and choosing KURU!
Great customer service
Great customer service! Super helpful and quick response time. Was able to resolve my issue in one email!
September 16, 2026
Unprompted review
Reply from KURU Footwear
We’re so glad our GURU team could help! It’s wonderful to hear we were able to respond quickly and resolve your concern in just one email. Thank you for sharing your experience!
Always helpful
Needed new insoles. Two are on the way. Love this company.
September 16, 2026
Unprompted review
Reply from KURU Footwear
We're glad we could get your replacement insoles on the way! We appreciate your kind words and are so happy to have you as part of the KURU family.
This company has changed they way to…
This company has changed they way to gain consumer confidence. The products are of the highest quality and comfort. The 90 day return policy after wearing is unheard of. Koodoos to Kuru.
September 17, 2026
Unprompted review
Reply from KURU Footwear
We’re so glad to hear you’re enjoying the quality and comfort of your KURU shoes! Our Heel Better Guarantee is designed to give customers the time they need to truly experience their shoes, and we’re proud to stand behind our products. We appreciate the kudos and your confidence in KURU!
Even though the shore didn’t work for…
Even though the shoe didn’t work for me, the company was very clear in instructions to return and made it easy.
September 15, 2026
Unprompted review
Reply from KURU Footwear
We're sorry the shoes weren't the right fit for you, but we're glad our return instructions were clear and the process was easy. We appreciate you giving KURU a try and sharing your experience!
Answer my questions clearly and offered…
Answer my questions clearly and offered solutions.
September 16, 2026
Unprompted review
Reply from KURU Footwear
We're so glad our team could answer your questions clearly and help find solutions! That's exactly the kind of experience we want every customer to have. Thank you for taking the time to share your feedback, and for choosing KURU!
Receuved defective Kuru shoes
I received a pair of defective Kuru shoes. I get tons of emails and text messages from them daily, but I can't get them to help me with these shoes that are defective. They are very helpful and responsive (to the point of being annoying) when you are trying to buy a pair of their shoes, but ghost you when they send you something defective.
September 13, 2026
Unprompted review
Reply from KURU Footwear
We're sorry for the frustration you've experienced with your defective shoes, and we understand how disappointing it is when you need help resolving an issue.
We do want to clarify that we received your first email after 8:30 p.m. last night, after our office had closed for the day. Our team had only been back in the office for about 20 minutes when we received this review, so we hadn't yet had an opportunity to respond. Our GURU team is available Monday through Friday, from 7 a.m. to 5 p.m. Mountain Standard Time.
I'm personally responding to your email and getting your warranty process started right away. Please check your inbox for that update. We're committed to getting this resolved for you as quickly as possible.
The Kuru sneakers I have are solid
The Kuru sneakers I have are solid
September 15, 2026
Unprompted review
Reply from KURU Footwear
We're glad to hear your KURU sneakers have been solid! We appreciate you taking the time to share your experience and hope they continue keeping you comfortable for many miles to come.
It's a great shoe and the customer…
It's a great shoe and the customer service was even better
September 14, 2026
Unprompted review
Reply from KURU Footwear
We're so glad you're loving your shoes, and we're especially happy to hear our customer service team made such a great impression! We appreciate you taking the time to share your experience and hope your KURU shoes keep you comfortable for many miles to come.
I had an issue with the wrong shoe size…
I had an issue with the wrong shoe size and the online store made it super easy to make an exchange. I received an email back within about 5 minutes.
September 10, 2026
Unprompted review
Reply from KURU Footwear
We're glad we could make the exchange process quick and easy for you! Getting the right size makes all the difference, and it's wonderful to hear our online team was able to respond so quickly and get you taken care of. We hope your new pair is the perfect fit!
Positives
Positives: quick response, specific info to direct my search, by end a clear understanding of my needs .
Negatives: my reading of the website did not always match info given in text exchange.
Next time I will insist on talking with an actual person during regular work hrs.
September 12, 2026
Unprompted review
Reply from KURU Footwear
We appreciate you taking the time to share both the positives and the areas where we fell short. We're glad the responses helped narrow your search and clarify your needs, but we understand how frustrating it can be when information provided doesn't match what you've read on our website.
Our website information is correct, but outside regular business hours and on weekends, our AI assistant helps answer questions and handle basic tasks. While we work to keep it updated, it can occasionally provide outdated or inaccurate information. We sincerely apologize for the confusion this caused.
For the most accurate and personalized assistance, our live GURUs are available Monday through Friday, 7 a.m. to 5 p.m. Mountain Time, by phone, text, email, or chat. We're always happy to connect you with a real person who can help ensure you get the information you need.
I ordered my annual pair of kurus and…
I ordered my annual pair of kurus and changed the style. the size also seemed to change a bit so I called them to see the difference between both styles and discuss the fit. the agent suggested a half size smaller and offered to organize the return and reship. by the time we hung up, I had a fed ex label in my email to send the wrong size pair back and hopefully will receive then new ones shortly.
September 11, 2026
Unprompted review
Reply from KURU Footwear
We love hearing that your GURU was able to help you navigate the fit differences between styles and find the right size for your new pair. Changing styles can sometimes mean a slight difference in fit, so we're glad you reached out before settling for a pair that wasn't quite right.
It sounds like your GURU made the exchange process easy, from recommending the half size down to getting your FedEx return label sent over before you even hung up. We hope your new pair arrives soon and fits just the way you're hoping!
Reply from KURU Footwear
We're glad to hear you had such a positive experience with our team! Providing kind, courteous service is important to us, and we appreciate you taking a moment to share your feedback.
I thought there was a twenty dollar…
I thought there was a twenty dollar discount on two pairs of shoes, but apparently there was a rule about what types of shoes. I bought a pair of sandals and walking shoes. No discount. I emailed my question immediately after my order was placed. I had to email 2 additional times for a response.
I am very pleased with my first pair as they relieved the plantar fasciitis in my foot, so I figured I buy another pair and the sandals. My opinion is the multi pair discount should be honored on any two pairs because of the cost of the shoes overall.
September 5, 2026
Unprompted review
Reply from KURU Footwear
We understand how frustrating it is to expect a multi-pair discount and then discover that the promotion applies only to specific styles. The Add and Save offer at checkout is currently specific to our MOMENT sandals: one pair receives $10 off, and two pairs receive $20 off. Since your order did not include MOMENT sandals, the promotion did not apply. We appreciate your feedback that multi-pair savings should extend across styles and will be sure to pass that along.
We're also sorry for the delay in responding to your emails. We see that your first message was sent on Saturday, September 5, during the Labor Day holiday weekend. Our team was closed for the holiday and responded when we reopened on Tuesday, September 8. We understand that waiting through additional follow-ups was frustrating, and we apologize that we weren't able to respond sooner.
We do want to make sure you're aware that every KURU purchase earns 5% back in KURU Cash, our store credit program. In fact, because you ordered during our Labor Day promotion, you earned 15% back instead of the standard 5%. You currently have $40.74 pending, which will become available as a discount once your 91-day return window closes. That's twice the savings offered through the $20 Add and Save promotion, so we hope it helps make your next KURU purchase a little more rewarding.
We're especially glad to hear your first pair helped relieve your plantar fasciitis. We appreciate your loyalty and hope your new shoes serve you just as well!
Excellent customer service and…
Excellent customer service and communication!
September 10, 2026
Unprompted review
Reply from KURU Footwear
We’re so glad to hear you had such a positive experience with our GURU team! Excellent communication and customer service are what we strive for, and we truly appreciate you taking the time to recognize our team.
The person who answered was cheerful…
The person who answered was cheerful and super helpful
September 9, 2026
Unprompted review
Reply from KURU Footwear
We’re so glad to hear you had such a positive experience with our GURU team! We love knowing our team members are able to bring a little cheerfulness and helpfulness to every interaction. We’ll be sure to pass along your kind words!
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