Kustom Covers Ltd Reviews 284

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I don’t even think they are still trading under this name but just in case they are, then please AVOID…. Ordered and paid in June 2024, never received the goods that cost a lot of money. The irony is... See more

Rated 1 out of 5 stars

I ordered a bespoke trailer cover for an Ifor Williams trailer, order agreed and payment made in September last year. Unfortunately after an initial response email from Dennis I have been unable to ge... See more

Rated 1 out of 5 stars

Placed multiple orders in good faith Nov / Dec, all e mails answered quickly and money taken without hesitation. Now when it comes to updates on orders zero response. Therefore seems to be not legiti... See more

Rated 4 out of 5 stars

Having traded with Kustom Covers for a decade, we understood they were having delivery delays by last contact end of July. Despite all efforts to contact them, we have heard nothing. Resorting to Tru... See more

Company details

  1. Manufacturer

Written by the company

Bespoke PVC manufacture for commercial & domestic use. From Boat Covers to Tarpaulins, available to buy online. Get in touch with your measurements for a made-to-measure fit by calling 01388 745223


Contact info

2.0

Poor

TrustScore 2 out of 5

284 reviews

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Rated 5 out of 5 stars

Great service from start to finish.

Great service from start to finish. I needed a cover at short notice and they turned it around within days rather than weeks like others. A little hiccup along the way but Kustom Covers sorted it out without question. Will certainly use again and recommend to others.

October 16, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Good afternoon,

Thank you for your kind review. We are happy to help ☺

Rated 5 out of 5 stars

Fast and friendly service. Perfect fit.

Fast and friendly service. Sent them the dimensions for the trailer cover and had the cover delivered within a week. Excellent service. Perfect cover fit too.

October 19, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Great product

Great product, made exactly to the required size.
Very happy with trailer cover.

September 15, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Pergola side panels

Had 3 side panels and a roof panel made for my pergola. 3.6mtr x3.5mtr
Side panels all had windows in and one had a zipped door.
Panels fitted exactly.
Over moon with them given me a great room/shelter
Definitely use again. Wish could add pictures..

October 7, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help! It looks amazing!

Rated 5 out of 5 stars

Would highly recommend Kustom Covers

Would highly recommend Kustom Covers. Have received made to order items for large rattan box, BBQ and our rattan garden furniture. Excellent quality and will provide the protection needed over the winter months
Donna is always very friendly and helpful when speak on phone

September 30, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Got what I needed!!

Great communication from the company as I made enquiries about a hose reel cover. They knew exactly what I wanted & were happy to make it to my measurements to allow for the wall mounting.
Item arrived within the stated timescale & is exactly what I was looking for.
I would definitely recommend Kustom Covers & use them again.

September 6, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Great price for a custom made trailer…

Great price for a custom made trailer cover, fabulous fit too, the time frame given to make and deliver the cover was longer than expected but....... the communication was spot on and the product was 100% exactly what I was expecting. Thanks Kustom Covers 👍🏻

September 10, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Highly rate this company

Highly rate this company. Excellent communication. They made me a bespoke Trailer (6x4) cover exactly how I wanted it. It is amazing quality, totally rainproof and just the job.

August 11, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Good quality product

Great communication throughout the process and very good quality product.

September 8, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Perfect for custom trailer cover

I had ordered a trailer cover but unfortunately didn’t arrive in time. This is where a company shows it’s true colours, they bent over backwards to try getting it to me at my destination address. Mistakes happen but it’s how you rectify them that counts. I’d use them again

August 8, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 1 out of 5 stars

My advice is avoid!

My advice is avoid. I ordered and was told the lead time which was fine. I contacted them a few weeks later and was told they would be dispatched mid week via DPD. A week later I heard nothing so began proceedings to get my money back. The same day I was called and told that they were experiencing some issues. Fair enough I thought. I was assured they would be dispatched later that week as they were waiting for a zip. Still absolutely nothing so unfortunately my credit card company have stepped in and given my money back.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent communication with the company including sizes and involment of design, very pleased with the outcome lovely and strong to our reclining chairs.
Thank you again

June 26, 2023
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Excellent new cover for our trailer

Excellent new cover for our trailer, very reasonably priced, very good service would highly recommend

October 13, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Fantastic product

Fantastic product , highly recommended, great comms , 5 star service

July 22, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Excellent service.…

I ordered a cover three weeks ago and due to my own fault I gave the wrong measurements. With Kustom Kovers only being a 35 minute drive away, I went up and asked the staff if they could rectify this. A very nice lady in the office and the manager sorted this out for me. Everyone concerned were excellent professionals and the Quality of my trailer cover was outstanding. We'll done all

July 19, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish, very customer friendly business that made the design, planning and ordering of some protective panels for our 6m x 3m gazebo extremely easy.
Once they arrived they were also relatively straightforward to install, I cannot recommend this company enough.

July 4, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

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