Kustom Covers Ltd Reviews 284

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I don’t even think they are still trading under this name but just in case they are, then please AVOID…. Ordered and paid in June 2024, never received the goods that cost a lot of money. The irony is... See more

Rated 1 out of 5 stars

I ordered a bespoke trailer cover for an Ifor Williams trailer, order agreed and payment made in September last year. Unfortunately after an initial response email from Dennis I have been unable to ge... See more

Rated 1 out of 5 stars

Placed multiple orders in good faith Nov / Dec, all e mails answered quickly and money taken without hesitation. Now when it comes to updates on orders zero response. Therefore seems to be not legiti... See more

Rated 4 out of 5 stars

Having traded with Kustom Covers for a decade, we understood they were having delivery delays by last contact end of July. Despite all efforts to contact them, we have heard nothing. Resorting to Tru... See more

Company details

  1. Manufacturer

Written by the company

Bespoke PVC manufacture for commercial & domestic use. From Boat Covers to Tarpaulins, available to buy online. Get in touch with your measurements for a made-to-measure fit by calling 01388 745223


Contact info

2.0

Poor

TrustScore 2 out of 5

284 reviews

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Rated 5 out of 5 stars

Wanted garden furniture covers that…

Wanted garden furniture covers that would exclude the Scottish Weather! This Company is excellent in every way. Order with confidence knowing that their finished product is waterproof and fits! The staff are friendly and efficient Can recommend them to anyone.

July 1, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Fast friendly and efficient…

Fast friendly and efficient service.would recommend.i had my trailor cove custom made to my measurements.kust send measurements and a few pictures .they even rushed it though as I was going away and needed urgently

June 17, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

PETER SHEFFIELD UK

First class service and product would definately use again.

May 22, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Superb service and quality

We built a structure in our garden and decided to have all year round use we needed side panels.
Having done lots of research chose Kustom Covers.
Having several phone calls and emails to confirm requirements the panels arrived.
We were not disappointed. Absolutely superb!
The quality of the materials is great. So thick and durable.
There was a small alteration that needed to be carried out. Kustom Covers collected, altered and returned quickly.
We would highly recommend kustom Covers.
Their customer service is great and they take the time to make sure everything is as you want.

A+.

Thanks again 👍

May 2, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Thank you for your kind review. We are happy to help!

Rated 5 out of 5 stars

Had some covers made for some custom…

Had some covers made for some custom designed items that needed to be transported overseas and I didnt want them to get damaged.
I took the items into their outlet and they measured them up and gave me advice on what they could do and what they would recommend to achieve the maximum protection.
I placed my order and a little over a week later they were ready. The covers are perfect!

I would highly recommend Kustom Covers

February 14, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Good Morning,

Thank you for your very kind review. We are happy to help.

Take Care,

Team KC

Rated 5 out of 5 stars

Excellent quality and fit

I ordered a bespoke size cover for my trailer. I was guided through the process of measuring and designing the cover, which was manufactured and delivered within a handful of days. The quality is excellent and the fit is perfect to the millimetre. I would definitely order again from Kustom Covers and would have no hesitation in providing the highest recommendation.

January 31, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Good Morning,

Thank you for your very kind review. We are happy to help.

Take Care,

Team KC

Rated 5 out of 5 stars

Thank you all so much for our canopy…

Thank you all so much for our canopy covers,, they are brilliant, we had such a worry with the measurements and I know you guys was too, as our walls was out our floor ect and you had soo much patience with us and was never felt was too much time taken by you all to make sure we got it right,.. And you did perfect job soo happy, my customers all love them and will be definitely recommending you.. Hopefully you will get some orders from.. Cheers guys for everything 👍

January 30, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Good Morning,

Thank you for your very kind review. We are happy to help.

Take Care,

Team KC

Rated 5 out of 5 stars

Excellent service

Excellent service, great cover. I would definitely use the:again.

January 8, 2022
Unprompted review
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Reply from Kustom Covers Ltd

Good Morning,

Thank you for your very kind review. We are happy to help.

Take Care,

Team KC

Rated 5 out of 5 stars

An awkward shape

The cover was an awkward shape being a 4 burner Whistler grill flanked by a drawer unit and a double fridge. I provided exact measurements based on the product brochure (we had not assembled the units) and Kustom Covers added a bit to the dimensions to allow easy fitting.The cover fits very nicely. Lynn was very helpful and did a great job. It was delivered promptly and undamaged.

December 8, 2021
Unprompted review
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Reply from Kustom Covers Ltd

Good Morning,

Thank you for your very kind review. We are happy to help.

Take Care,

Team KC

Rated 5 out of 5 stars

Purchase of a tent footprint

I needed a tent footprint at short notice, the team at Kustom Covers were so helpful to provide me with a solution and the level of customer service was great. Would definitely come back again.

November 19, 2021
Unprompted review
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Reply from Kustom Covers Ltd

Good Morning,

Thank you for your very kind review. We are happy to help.

Take Care,

Team KC

Rated 5 out of 5 stars

Custom Specification Trailer Cover Supplied

I required a custom specification car cover for a second hand trailer I had bought. I contacted Kustom Covers Ltd with sizes and positions for eyelets.
Details were quickly confirmed and their quotation was highly competitive.
The cover arrived very quickly, was of good quality and was easy to fit. I am delighted with how easy it was to order and how the installed item looks.

November 15, 2021
Unprompted review
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Reply from Kustom Covers Ltd

Good Morning,

Thank you for your very kind review. We are happy to help.

Take Care,

Team KC

Rated 5 out of 5 stars

Excellent service and good quality…

Excellent service and good quality would highly recommend this company

November 12, 2021
Unprompted review
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Reply from Kustom Covers Ltd

Good Morning,

Thank you for your very kind review. We are happy to help.

Take Care,

Team KC

Rated 5 out of 5 stars

You get what you pay for

You get what you pay for - excellent garden furniture covers for my corner sofa set. Made to measure, robust quality materials, choice of colours, friendly service - all good. Highly recommended.

November 8, 2021
Unprompted review
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Reply from Kustom Covers Ltd

Good Morning,

Thank you for your very kind review. We are happy to help.

Take Care,

Team KC

Rated 5 out of 5 stars

Bespoke measurement tarp

Ordered a bespoke tarpaulin for a pergola at my property and provided measurements to Kustom Covers. They were superb with communication and verifying my requirements prior to manufacturing. They were also very transparent around manufacturing and delivery times to manage my expectations. When my order arrived is was well packaged and was exactly what I ordered to the millimetre. Was super easy to fit, and is perfect for my pergola.

October 25, 2021
Unprompted review
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Reply from Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Rated 5 out of 5 stars

Bespoke Carport Side Panels

I ordered bespoke side panels for my carport as it gives me additional space to work on my cars. I dealt with Hayley from start to finish, such excellent customer service, nothing was too much trouble for her, especially as I altered my original request and Hayley had to re-draw plans. Their prices are much more reasonable compared to other similar manufacturers and in my opinion from doing much research, much better quality products.

September 29, 2021
Unprompted review
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Reply from Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service from start to finish.

September 27, 2021
Unprompted review
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Reply from Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Rated 5 out of 5 stars

What a brilliant company, producing 100% high quality trailer covers

What a brilliant company! We ordered a trailer cover from them, which was an unusual size, plus the eyelets were an odd placement too, but despite this they got the fitment perfect. It was made and delivered to us within the promised three week time frame, and as soon as it was on the trailer, any worries were out the window! The girls in the office kept in contact all throughout the process, double checking our requirements, as they were not the norm, and keeping us advised of progress times. We cannot thank Kustom Covers enough, and recommend them to anyone needing a cover for anything, as they are very high quality, excellent value, and above all a 100% hard working British company.

September 21, 2021
Unprompted review
Kustom Covers Ltd logo

Reply from Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Rated 5 out of 5 stars

What a lovely company to deal with

What a lovely company to deal with. The staff I talked with were all so helpful and cheery and they made every effort to expedite my urgent order. I cannot praise you too highly or thank you enough for getting my order sorted so quickly. Thanks again.

September 9, 2021
Unprompted review
Kustom Covers Ltd logo

Reply from Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

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