Kuurth Reviews 3,295

Reply from Kuurth

Feb 23, 2026

Hi,

We understand how disappointing it must have been to wait several weeks only for the order to be cancelled.

Unfortunately, this cancellation was due to an unexpected stock issue that occurred despite the item being available at the time of purchase. As soon as we identified the problem, the order was cancelled and a compensation was offered for the inconvenience caused.

Stock discrepancies are rare, but when they do happen, we aim to handle them transparently and fairly.

We completely respect your decision, though we hope that in the future we might have the opportunity to provide you with the experience you initially expected.

Kind regards,

Reply from Kuurth

Feb 20, 2026

Dear Gus

Thank you for your feedback and for your kind words about the design.

All ring measurements and sizing details are clearly specified on our website to help customers choose the most suitable fit before purchasing.

We understand that fit can sometimes feel different depending on personal preference. However, the sizing itself is produced according to the measurements provided online.

If you would like assistance reviewing sizing options or exploring a different model that may suit you better, our team is always available to help.

Kind regards,

Reply from Kuurth

Feb 17, 2026

Dear Raymond,

We’d like to clarify the situation. Your return was received and, as confirmed in our correspondence, your refund request has been approved and is being processed, including the previously discussed return shipping reimbursement. The exchange shipment you received was sent due to an internal processing overlap while your request was being updated, we sincerely apologise for the confusion this caused.

We understand how the delays and mixed signals impacted your experience, especially given your long support of our brand. This is absolutely not the experience we aim to provide, and we are actively improving our workflows to prevent similar situations moving forward.

If there is anything still unclear regarding the refund status or next steps, please reply directly to our support thread and we will prioritise your case until everything is fully settled.

Thank you again for your patience and for giving us the opportunity to resolve this properly.

Kind regards,

Reply from Kuurth

Feb 16, 2026

Dear Levin,

We want to reassure you that you have absolutely not been scammed.

At the moment, we’re experiencing longer-than-usual handling times due to a high volume of cases, which has unfortunately caused delays in some refunds being completed.

We understand how frustrating waiting can be, and we truly appreciate your patience while we work through the backlog.

Thank you for your understanding.

Reply from Kuurth

Feb 16, 2026

Hi Ameera,

Your return was received by our warehouse team less than 14 calendar days ago. Please remember that, as we previously informed you, the refund could take up to 14 days due to the volume of orders we've processed.

As far as I can see, the refund has already been issued, so you should see the money back in your bank account within 1-2 business days.

Regards.

Reply from Kuurth

Feb 13, 2026

Dear Tobias,

Thank you for reaching out, and we’re really sorry to hear about this.

We offered you the option of taking the piece to a jeweller for repair (with all costs covered by us, of course) so that you could wear your jewellery again as soon as possible. If you would prefer us to explore other alternatives, we would be happy to do so.

We remain attentive to any contact from you.

Kind regards,

Reply from Kuurth

Feb 12, 2026

Dear Gurtej,

Thank you for taking the time to share your experience.

We’d like to clarify that your email was responded to, although it’s true that our response times have been longer than usual during this period. As communicated across our channels, we’ve been handling a high volume of requests, which unfortunately led to delays, and we truly appreciate your patience.

Thank you