kuxiu.co Reviews 429

Bought the triple charger unit about 8 months ago and it started to have an issue. I contacted customer support and after a few checks the despatched a new unit without any fuss and resolved the issue. If you want to judge a company on how it deals with problems, then kuxiu deserves 5 stars. The unit itself is excellent and charges well without problem, packs well for travelling and looks very smart on the bedside table.

I loved my KUXIU X40Q QI2 Magsafe Charging stand so much that I decided to buy a second one so that I would have a permanent charging stand for both travel and home.

Unfortunately, I did have an issue with the watch charging component of my second unit and had to contact customer support.

Their after sales service was truly excellent.

A customer service representative responded very quickly.

We went through some trouble shooting exercises but once it was confirmed that the watch component of my charger was indeed faulty, they replaced the faulty unit.

The new unit arrived a few days later and both units are working beautifully.

If you travel a lot for work, this is a brilliant little device.

Really satisfied with the brand, especially with their support team, My unit had a problem, they sent me brand new one, which is rare with several brands in the market

Great customer service - was able to help me with my issue and provide a solution pretty quickly that I was happy with

Fast and good help

Stacey provides good customer service and follow up. I had issues with my power bank and she was responsive and able to address my concern. Great customer service!

I ordered a charger from KUXIU. It's a great product!

I apologize for the inconvenience caused to the support staff due to my mistake, but they were very kind and helpful. Thank you very much.

I ordered the 3 in 1 wireless Apple charger stand in wood grain finish. The initial product was lost because the courier had lost the package. When I explained the situation to Kuxiu, their response was quick and they sent another package right away. The resent package arrived very quickly and was working perfectly. The product is pretty sturdy as well. Great customer service, great product!

I recently purchased the KUXIU X63Mini 2-in-1 MagneticGrip & Stand for iPhone and M30 Magnetic SmartConnector Charger for iPad - both are fantastic!
The MagneticGrip has become essential for my daily work routine. The magnetic hold is incredibly secure (no drops!) and the grip-to-stand functionality is seamless.
The M30 SmartConnector is a game-changer for my iPad setup. It stays perfectly attached while keeping my USB-C port free for dongles - no more choosing between charging and connectivity.
What really impressed me was KUXIU's customer support. They responded immediately to all my questions with helpful, detailed answers.
Both products offer excellent build quality and thoughtful design. Combined with their outstanding customer service, I highly recommend KUXIU accessories.
Rating: 5/5 stars

I had a minor issue, but they resolved it like true professionals. Great communication overall. Very friendly. Very efficient results. I will continue to do business with! And their products rock too! :)

Ordered 2 3-1 chargers some time ago.
Started to experience some weird sounds from both of the power adapters. I quickly contacted the support and explained the problem.
The support was quick to respond and very helpful.
After a small chat online, the support will ship me 2x new power adapters - great service

Kuxiu is involved in dishonest business sales practices by promising specific discounts on their website ! But in reality, these discounts do not apply to shopping cart! When I reached out to their CS with clear evidence with pics, I was told that these discounts don’t apply! They definitely mislead customers! Also, it seems that most of the reviews here are fake since they are from “ people “ with 1 or 2 reviews!

I initially saw the X36PRO-MAX-12.9-Gray as a sponsored ad on my Instagram and purchased it right away as it would be the perfect solution to my office desk setup.
After using it for almost a year, it started to have some power issues. I contacted Kuxiu.co and they immediately responded, analysed the issue and sent me a replacement straight away.

The customer service was professional and friendly. Would highly recommend purchasing Kuxiu products! Fantastic products and excellent customer service.

Very quick and helpful when a part broke down. Sent me a replacement part quickly and free of charge.

Although at the first product didn’t work without charging with wire, but kuxiu team patiently companies with client solving the product problem, and gave me a proper solution. So thank you their service!

The support replied to my email within 20 minutes. What's even better is that this first reply already included the solution to my problem. The problem was caused by a third-party power adapter, by the way. So no fault on their end in the first place.

Their tech, Jaden, responded very promptly. He was supportive and helped me resolve the problem.
Product: M30 iPad charger

Not only are the products really solid and up to high standards but the service is what sets Kuxiu apart. It's not just another brand. I had problems with a recent order I've made before a trip. My own fault, I ordered too close to departure. When emailing support to cancel and refund my order they went out of their way to ship it to my travel destination and include power plug adapters both for home and travel to make things easier. Absolutely gold!

Excellent discovery!! I didn't know at all and everything went very well. Small problem with the item but the customer service was perfect!!! Friendly exchanges and problem resolved. I recommend 100%!!!