kuxiu.co Reviews 429

I am really happy with my purchase. It went smoothly.

The customer service team were excellent and very responsive. My iPad charging stand failed and after contacting them, they sent a replacement, received within a few days. They seem to have addressed the issues with the failed charging port with an upgraded version. Thanks for the support in dealing with my issue.

I’ve used this for both home office and travel and it works incredibly well. The storage pouch carries everything very easily and it also fits additional cables if you need them

For me who uses iPhone, Apple Watch and AirPods it’s the ultimate tool saving me tons of room and eliminates cable messes

Unbelievable quality. Forget competitors products: build quality and durability are above and beyond. As is the efficient, swift and extremely proactive Customer Service. You will not regret your experience with Kuxiu.

The support is incredibly fast and courteous! Jaden in particular is very polite and responds quickly! Unfortunately, you don't see that too often anymore! It's a pleasure to buy here!

I ordered the X36 Pro MAX (2025), but the initial shipment faced delivery issues for reasons unknown and got sent back. Following I had trouble reaching customer support at first, as the email wasn’t responsive. However, as soon as I received a response (2 days later), the issue was resolved quickly. The item was reshipped after a quick check of the order details. All follow-up questions were answered within an hour. While delivery issues happen, Kuxiu's excellent customer support handled everything efficiently, and I’m very satisfied with the resolution as well as the product itself.

I was pleased with my experience, though the product wasn’t what I wanted. The customer service was good and responded to me quickly.

The KUXIU customer service is great, especially Jaden’s support! When my order was returned because I wasn’t able to receive it from the transport company in time, he immediately arranged a replacement and proactively kept me updated with tracking. The communication was always clear and helpful, even with the time difference. Honestly, it was a smooth fix for what could have been a headache. Super happy with how they handled everything!

I would give them 10 stars if I could. We had an issue with our order and their customer service was incredible and they quickly rectified it for us. Thank you again for such amazing service.

Thanks for the fast help and shipping. Very professional.

Excellent products and first class customer service. Worth paying that bit extra

Super responsive, solved my problem without me having to escalate it. They knew what solution to provide and didn't beat around the bush. Awesome team.

Very high quality products and customer service. The products are well-made and the customer service who helped me was always there if I had any questions.

Amazing iPad stands the one I got was a little loose in one hinge contacted support got help immediately one of the most professional business I’ve encountered!!

Had an issue with a product, and they resolved it within the week! Excellent customer service and super kind.

Ordered a powerbank. Although the parcel was damaged in the courier side, they immediately sent me the replacement. During the process, the Customer Service team especially Roy was very helpful and professional.

I approached KUXIU support with some skepticism, as past customer service experiences had left me underwhelmed. However, KUXIU support completely exceeded my expectations and provided a truly exceptional service.

From the moment I contacted them, their support was not only professional but also incredibly personalised. They kept me informed every step of the way, even when there were delays due to items being out of stock. This proactive communication was refreshing and ensured I was always in the loop.

What stood out the most was their genuine care for my satisfaction. After resolving the issue, they followed up to ensure everything was working perfectly and didn’t pressure me for a quick response. This level of patience and understanding is rare in customer service these days.

KUXIU support embodies the values of curiosity, empathy, and courage in their interactions. They turned what could have been a frustrating experience into a positive one, without any additional cost. I am truly impressed and will not hesitate to recommend this company to my family and friends.

Top work, KUXIU support!

I ordered the stand charger. There was an issue with it later on. They replaced it within a few days.

Great customer service overall.