We ordered from the webshop and the lamp was broken inside the box. Tried contacting the helpdesk twice, called 5 times but never got an answer. Drove to a shop to return the lamp, only to get the... See more
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See what reviewers are saying
The best furniture shopping experience we've ever had in Belgium. Products are of great quality and delivery unbelievably fast! Would definitely buy from them again!
Very good customer service, Kuurne, very happy and will shop again. They give very good advice and not to milk the customer rather good advices.
Company replied
I paid more than 500€ for custom made curtains via kwantum.be. After a month of waiting, still no news. After contacting support, they tell me that my order number does not exist while my order i... See more
Company replied
Company details
Information provided by various external sources
Kwantum is de grootste en goedkoopste woondiscounter van Vlaanderen. Met circa 9 zelfbedieningswinkels op makkelijk bereikbare locaties weten vele klanten ons snel te vinden. Wij zijn marktleider in vloerbedekking, laminaat, gordijnen, behang en verlichting en één van de grootste aanbieders van meubelen, tuinmeubelen, keukendecoratie, woningdecoratie, opbergartikelen, gereedschap, en verf. Kortom, wij bieden een verrassend compleet assortiment van leuke en actuele artikelen voor in en om het huis. Wij bieden de laagste prijs, 365 dagen per jaar, evenals een verrassend complete service. Van het stofferen (confectioneren van gordijnen tot het leggen van vloerbedekking) en inrichten van het huis tot het decoreren en onderhouden van je leefomgeving. Wij maken je gordijnen en zonwering kant-en-klaar op maat en je vloerbedekking wordt goed en vakkundig gelegd. Onze medewerkers in de winkel zijn vakkundig opgeleid en helpen je graag bij het vinden van de juiste oplossing voor je woonwens. In de winkel, maar ook op internet is het kopen van Kwantumartikelen niet alleen leuk, maar zeker ook heel slim! Bekijk en shop ons assortiment vandaag nog op www.kwantum.be.
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3.5
Average
3K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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No response from helpdesk
We ordered from the webshop and the lamp was broken inside the box. Tried contacting the helpdesk twice, called 5 times but never got an answer.
Drove to a shop to return the lamp, only to get the message that they don't accept it in the store because we ordered it through the webshop. They told to contact the helpdesk.... PLEASE HELP
Ordernumber: 79193940
February 16, 2026
Unprompted review
Reply from Kwantum
We’re sorry to hear your lamp arrived damaged and that contacting our helpdesk was difficult. We appreciate your feedback and will respond to your complaint form as soon as possible. ^Danielle
I had a great experience ordering…
I had a great experience ordering curtains from Kwantum. The customer service was excellent, the curtains were ready right on time, and the measurements were perfect with very clean and high-quality workmanship
June 23, 2025
Unprompted review
Reply from Kwantum
What a great experience you describe, we really appreciate it. Perfect measurements, beautiful workmanship and good service: that's what we do it for. ^Ivy
Reply from Kwantum
We hope to welcome you back soon! Nice that you are satisfied with the store and the prices. ^Ivy
Good quality product and good in-store…
Good quality product and good in-store service
October 12, 2024
Unprompted review
Reply from Kwantum
Thank you for your feedback! We're glad to hear that you found the product to be of good quality and that you received great service in-store. Your satisfaction means a lot to us!^Sisley
Missing pieces
I ordered a loungeset from the web-store, it arrived well, didn't assemble it right away, since I was moving houses. After 2 months I wanted to assemble it, turns out there was a piece missing. The piece that was missing was even the largest part. I contacted the customer service, they didn't want to help me since my order was older than 2 weeks. Whilst I can confirm it does say on their website that I had to check the parts when receiving the order, I do want to mention that I can't even purchase spare parts... So, here I am, A man with an incomplete loungeset... Nothing I can do "So they say"
July 18, 2024
Unprompted review
Reply from Kwantum
Hi Isaac, how annoying to read that part is missing when unpacking, this is of course not the intention. My apologies for the inconvenience. However, it is indeed true that a defect must be reported within 14 days. Could you send us one via one of our socials? I'd be happy to check with you to see if there's anything else I can do! ^Ivy
Booked a house consultation
Booked a house consultation, waited the full day at home and they did not come. The customer service said that the consultant came at home but could not find the apartment. I did not receive any calls or emails from the consultant, asked for proof and they stopped replying.
July 13, 2024
Unprompted review
Reply from Kwantum
Hi Domenica, thank you for your review. I'm sorry to read that no one showed up. Of course that's not the intention! If I understand correctly, you have contacted our customer service via email. Due to the rush it takes a little longer before you receive a response. To speed up the processing of your complaint, please call our customer service. If you wish, a new date can be scheduled. My colleagues will be happy to help you! ^Aimee
Reply from Kwantum
Hi Karina, how nice to read. Enjoy your new curtains! ^Lotte
Vanwege de hoge kwaliteit
Vanwege de hoge kwaliteit. En geweldig personeel
July 1, 2024
Unprompted review
Reply from Kwantum
Fijn om te lezen! Bedankt voor je positieve review. ^Sisley
It’s because of the texture of the…
It’s because of the texture of the carpet
May 23, 2024
Unprompted review
Reply from Kwantum
Thank you for your review!
great service
May 9, 2024
Unprompted review
Reply from Kwantum
Great to read! Thanks for your review. ^Sisley
Damaged product
Ordered 4 chairs, 2 of them were damaged.
Customer service is terrible. I can’t reach them by phone or by email
May 15, 2024
Unprompted review
Reply from Kwantum
Hi Anna! Sorry you haven't been able to reach us yet, unfortunately I don't have enough information to contact you. I would be happy to help you further, could you contact us via our socials? I would be happy to help you further. ^Sisley
Reply from Kwantum
How nice to read! Hope you were able to find something nice and we'll see you back soon :) ^Ivy
Good service.
April 19, 2024
Unprompted review
Reply from Kwantum
Fijn om te lezen! Bedankt voor je review. ^Sisley
Very good customer service
Very good customer service, Kuurne, very happy and will shop again. They give very good advice and not to milk the customer rather good advices.
April 20, 2024
Unprompted review
Reply from Kwantum
Glad you were helped to your satisfaction, hope you were able to find something nice. ^Ivy
CK Mak
Staff at shop explained the products and use cases very clearly.
April 19, 2024
Unprompted review
Reply from Kwantum
How nice that you had a clear explanation! ^Ivy
Reply from Kwantum
That's awesome! Thanks for leaving such a nice review :) ^Juul
Reply from Kwantum
Great to read! Thanks for your review. ^Ivy
good products bad shipment
April 5, 2024
Unprompted review
Reply from Kwantum
Thanks for your honest review! ^Ivy
Reply from Kwantum
Bedankt voor je positieve review! ^Sisley
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