Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached... See more
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See what reviewers are saying
I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one wh... See more
Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers. The only n... See more
Top notch customer care at Kweli.shop , the staff were so quick to respond to any queries i had. They even called to ask me if I was satisfied with the product.
Company details
Written by the company
Kweli.shop is a trusted retail platform supplying genuine appliances and solar energy equipment across Uganda and the wider East African region. We operate both online and offline, serving customers in Kampala and nationwide, with regional deliveries across East Africa.
Contact info
Plot 41 Nyonyintono Road, Naguru, 00256, Kampala, Uganda
- +256754559895
- karibu@kweli.shop
- kweli.shop
4.4
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Wonderful and expedient customer…
Wonderful and expedient customer service. Delivery was well in time too.
February 7, 2025
Quick response
Quick response.
Delivered within promised time.
Flexibility with payment mode.
February 10, 2025
Quick and safe delivery
Quick and safe delivery! I ordered and received it that very day....and the customer service was good...
February 6, 2025
The service was good as well as the…
The service was good as well as the product delivered, thank you
January 28, 2025
Great customer service
Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached home so that they could deliver...Right Company to use incase you want to order for something... Oh delivery fee was free that day.. Thanks Kweli
January 22, 2025
This was my fourth time to purchase…
This was my fourth time to purchase from kwelishop however, they have significantly changed. Their staffs used to give one of the best customer service and this is no long the case. For example, one of the ladies that attended to me via a call was not up to standard. Then the modes of payment are limited. For a bank deposit, the only option they give is centenary bank. The other option is flexipay which has an extra charge to a customer. You need to explore other cost effective methods like momo pay or airtel pay.
January 7, 2025
Reply from Kweli.shop
First, we want to express our gratitude for choosing Kweli.shop. Taking delivery of orders from Kweli three times since 2023 is something we deeply value and appreciate.
Concerning the issues you raised, we would like to address them as follows:
Feedback on Customer Service
Could you kindly provide specific examples or scenarios where you felt the agent attending to you was not up to standard? This feedback will be invaluable in helping us improve our services for you and other customers.
Bank Deposit through Centenary Bank
Yes, it is correct that we currently accept bank deposits exclusively through Centenary Bank, Uganda’s largest indigenous bank with over 80 branches and 7,000 agents nationwide. This approach allows us to manage transactions efficiently. While we continue to explore additional options, for now, this method ensures streamlined operations and reliable service.
Flexipay Transaction Fees
We acknowledge that the UGX 1,300 transaction fee charged by the mobile money service provider when you used Flexipay to pay UGX 319,000 may have come as a surprise. However, as communicated in our message sent at 1:53 PM EAT on January 6th, a small fee (in this case, only 0.4% of the transaction value) is applicable when using Flexipay.
Future Payment Options
We are open to incorporating other payment methods in the future if they enhance convenience for our customers while remaining cost-effective for us.
Once again, thank you for your continued trust in Kweli.shop. Your feedback and support drive us to serve you better.
Kind regards,
Kweli.shop Team
Reply from Kweli.shop
Thanks Prosie,
Enjoy your purchase
Need to improve…
They should ensure their stock levels are consistently updated and reflected accurately on their website to avoid delays, as I experienced an inconvenience when an out-of-stock item caused a delay in my order. This disrupted my plans. However, they were proactive in resolving the issue and successfully delivered my order, which I appreciated.
December 19, 2024
Reply from Kweli.shop
Hello Ronald,
Thanks for the feedback, and thank you for your patience as we worked to resolve the issue with your order. Enjoy your purchase and see you again soon.
Cheers!
I was impressed by the customer service…
I was impressed by the customer service and care.
December 23, 2024
Reply from Kweli.shop
Thanks Moses
Reply from Kweli.shop
Thanks Modester. Enjoy your purchase
Reply from Kweli.shop
Hi Racheal,
This is well noted.
Thank you for choosing Kweli
Fast delivery, genuine product, responsive customer service
The delivery was very fast (1 day delivery ) product is genuine and good
and the customer service is really responsive to any doubts and little issues
December 3, 2024
Very quick and excellent service
Very quick and excellent service. Good customer service, though I did not ask for installation, it was readily offered. Thank you!
November 27, 2024
Trustworthy company
Have bought from kweli.shop several times and they always do fine. Same day delivery and good quality products. If they added more categories I would buy even more from them!
November 27, 2024
Legit items
Legit items, prompt delivery and the customer service is exceptional. I would highly recommend it.
thanks C
November 19, 2024
Reply from Kweli.shop
Hello Claire,
We are glad to hear that you enjoyed shopping with us. We thank you for being a great customer as well.
Enjoy using your new acquisitions.
#KweliGotYou
Good but the quality of the picture is…
Good but the quality of the picture is poor
November 15, 2024
Reply from Kweli.shop
Hello Abdullah,
As advised when you reached out via WhatsApp, the picture quality TV channels when viewing via free-to-air transmission is determined by various factors including the positioning of your antenna and your location. Please try resposotioning your antenna for better picture or secure a pay TV dish or Antenna.
The Kweli Team
Great experience!
The team was very helpful right from order placement to post installation of the appliances.
November 8, 2024
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