Kydon rent a car Reviews 42

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Used Kydon for car hire during a recent trip to Crete and were very happy overall. The location is excellent — right outside the terminal, which makes pickup and return refreshingly straightforward. T... See more

Rated 5 out of 5 stars

Just all round excellent. Firstly super responsive to emails, personally responding quickly to any queries. Secondly - we arrived at midnight so worried about car collection at this time (rea... See more

Rated 5 out of 5 stars

As home owners in Chania, we first got in touch with KYDON car rental some 8 years ago and kept renting from them since then. They are very professional and make us feel welcome home every time we we... See more

Company replied

Rated 3 out of 5 stars

My husband booked online car for September in Crete, have snapshot of it. Never received confirmation mail. He contacted them via contact form on their web site, no reply. We are very disappoin... See more

Company details

  1. Car Rental Agency

Written by the company

With a sense of responsibility towards our customers we provide our car rental services since 1986.Our company" Kydon" Rent a car offers a wide range of reliable new cars, at the most competitive prices and provides oriented customers service throughout the rental and during every single sale. We operate in Crete ,mainly in Chania and Heraklion airports for a faster experience .


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service, set us up with a last minute deal on their last car. Would 100% recommend

September 21, 2022
Unprompted review
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Reply from Kydon rent a car

Thank you for your 5*star review Dan ! We are happy to have customers like you ! Best regards from us all !

Rated 5 out of 5 stars

Rania is the best she sorted us out a…

Rania is the best she sorted us out a great discount and she was very helpful had us on the road really quick

September 21, 2022
Unprompted review
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Reply from Kydon rent a car

Dear Patrick ! Thank you so much for your awesome review .We are working hard to meet our customers expactations and we are happy to know we hit the mark for you! Greetings from us all here in Kydon

Rated 5 out of 5 stars

Highly recommended

Kydon were recommended to us by our Villa manager Alexandra at Almyra. It couldn’t have been smoother! The collection desk was right in front of us at the arrivals gate and they were ready and waiting for us. We were quickly underway, collecting the car not even a minute from the terminal. Our Nissan was perfect for steeps hills and the track to our villa- and managed the right streets really well too. Drop off was just as easy - so quick and very friendly. Thanks to Rania and the Kydon team!

September 3, 2022
Unprompted review
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Reply from Kydon rent a car

Dear David . Thank you so much for your awesome and detailed review ! It is very much appreciated . We put in the work to keep all of our clients happy.We hope to see you again . Best regards, Rania from Kydon's Team

Rated 1 out of 5 stars

My experience has been disgraceful

My experience has been disgraceful, never seen a disorganization, rudeness and economic deception like this. Greece is a wonderful country, but for such companies and people like these I would never go there again. After giving us a car (which turns out to be an unsuitable pickup truck for 5 kids on vacation), it turns out to be a parcel as we barely drove 30 mins on straight roads and meeting the first climb the car breaks down ... the aforementioned sellers tell us that the damage is ours and we have to pay it back ... absurd thing, they start saying that or we pay k we will not have a car, later tells us that the price of for a new car was an additional 350 euros for then immediately drop to 250 as soon as we clearly told them we were going to have super bad reviews. A real scam ended with the return of the car and the claim to pay for a full tank of petrol, when they delivered a car halfway through the tank ... conclusion they demanded 100 euros, then 72 to then get to 50 proving this scam ...

August 12, 2022
Unprompted review
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Reply from Kydon rent a car

Dear Mr D'Aniello.Thank you for sharing.We would like to apologize for your negative experience .After reviewing your case we noticed that you had been handed a brand new VW Caddy so we are so surprised to read the "pick up track" discription which you obviously used for emphasis. You called our offices to declair a damage and we responded immediately with a replacement car.
After the car's inspection by the contracted mechanic ,it was found that you had driven on a steep hill -the one we found you at ,with uphill gradient 70%-with incorrect handling which resulted in the gear clutch burning out. As mentioned in our T&C ,all damages caused by inexperienced driving are lessees full responsibility . We should also mention that you returned the vehicle with 5/8 discrepancy as stated in the signed rental agreement .
Furthermore please note that we always remain at our respectful clients disposal for any comment regarding our services, as long as it states the actual facts. We are happy to discuss this furtherly . Feel free to contact us at: info@kydonrentacar.gr
Repsectfully, Rania Alexaki ,Customers Support

Rated 5 out of 5 stars

Works perfectly..

Works perfectly... No problems what so ever.
Got our car in 5 minutes a late night in Chania Airport.
Returned the car same place a week later - again with problems or hazzle.
Just pick Kydon, that's all you need.

June 19, 2022
Unprompted review
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Reply from Kydon rent a car

Dear MrStilling , thank you for taking the time to leave us a nice review !We are pleased to know that everything went nice and smooth throughout the rental!
Best regards, Kydon Team

Rated 5 out of 5 stars

Superb Service

I pre-booked a hire care with another company which was not available when we arrived in the early hours of the morning at Chania Airport. The Kydon rep offered to help us. He was extremely helpful. Within 10 minutes we had done the simple paperwork, paid their fee which was substantially less than the company I had been let down by. The car was immaculate and served us well in the next week. When we returned it, there was no hassle. No examining it closely to find any damage. Superb service. Would highly recommend.

April 21, 2022
Unprompted review
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Reply from Kydon rent a car

Dear Mr.Mancey . Thank you so much for your comments . Here in Kydon ,we work hard to meet your expactations ,we are happy to know that we hit the mark for you.Hope to assist you again ! Best regards , Kydon's Team

Rated 5 out of 5 stars

We arrived to Chania in the middle of…

We arrived to Chania in the middle of the night and the employee at Kydon was lovely. Helped us get our pre-booked car in under 10 minutes.
They also helped us extend the rental period with a couple of hours (I had mistook the departure time of our plane) free of charge!
Would definately recommend Kydon Rental Cars!

April 13, 2022
Unprompted review
Rated 3 out of 5 stars

After review on Trustpilot things are better

My husband booked online car for September in Crete, have snapshot of it. Never received confirmation mail. He contacted them via contact form on their web site, no reply. We are very disappointed, something is not right with this Company and I can not recommend t
them for now.
_________________________________________
After giving review here we received confirmation mail from Kydon on booking so it looks like we will rent their car this summer.

It is great to see that reviews on Trustpilot are having impact and also it is good to see prompt action from Kydon after not so good review.

i hope that after holiday in Chania I'll give five star to experience, for now I am going to change from one to three.

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Fair car rental

I rented a car from Kydon and was very satisfied. Everything went as agreed. The service was unbureaucratic and quick.

October 20, 2020
Unprompted review
Rated 1 out of 5 stars

The service in the airport was quick…

The service in the airport was quick and the car as such OK, but they told us the fuellevel was 1/4, where it actually was less than 1/8. Further we have asked for a Skoda Roomster as we had 4 suitcases. They gave us a VW Golf where there could be 2 suitcases i the luggageroom. The 2 other suitcases we had to find room for inside the car - not easy when we were 4 persons.
Really studpi, when we already during the reservation and even once more in a mail told the, we had a lot of luggage.
We cannot recommend Kydon

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Very kind personal

Very kind personal , good cars , fast service and most important no hidden costs no scam attempts which are unfortunately very common with other rent a car companies.

July 20, 2019
Unprompted review
Rated 5 out of 5 stars

A perfect service. Ignore the big (more costly) names.

I checked all the reviews for all the car hire companies at Chania airport and this local company came out on top. Both for service and price. They are located within the terminal building, which is exactly what we wanted. The whole experience was simple and fast with no unexpected costs. Returning took seconds, again, without a moment of hassle. Just service with a smile.

July 12, 2019
Unprompted review
Rated 5 out of 5 stars

Car hire you can rely on.

Car hire you can rely on.

Absolutely the best car rental company I've ever rented a car.

The car was brand new without and scratches. The conversation with members of the Pontikaki family was friendly and polite.

I could use both debit and credit card and no amount was reseved on the card.

By returning the car, there was no discussion but poilteness.

I'll definately rent a car here again on my next visit to Chania, Crete!

September 30, 2018
Unprompted review
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