Aiza went above and beyond, assisting me with product selection and stock status levels when I contacted Kuylin to inquire about how to select a towel colour. I can’t speak highly enough with her ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These guys are amazing saunas are great well built and their service is even better. They follow up, do what they say they will do and ensure you are happy Cannot recommend these guys enough They... See more
Company replied
We bought a Kylin 2-person full spectrum sauna a few weeks ago. We paid for delivery but decided to do the installation ourselves. We had a little trouble installing the final side panel, but afte... See more
Company replied
From the start, Charlie was extremely helpful in showroom. Answered all my questions with different models. Delivery & installation was again by Charlie. I’m now enjoying the smell of a cedar sa... See more
Company replied
Company details
Written by the company
Founded in 2009, Kylin Australia began by supplying premium electrical appliances through both retail stores and online channels. As our technical expertise grew and wellbeing became a priority for more Australians, we expanded into home wellness products designed to improve everyday living. In 2019, we developed our first sauna unit in Melbourne. Since then, the Kylin Sauna range — including infrared sauna and full spectrum sauna models — has become our flagship line and is recognised as one of Australia’s most trusted home sauna brands. Our mission is simple: support better health, relaxation, and balance through thoughtfully engineered saunas and genuinely helpful service. Today, Kylin has built one of the largest showroom networks for home saunas in Australia — two in Melbourne, two in Sydney, and one in Brisbane — with a new Perth showroom has opened in November 2025. Every city is backed by a dedicated local service team, ensuring smooth delivery, professional installation, and reliable ongoing support, our customers can feel confident choosing Kylin as their best sauna option.
Contact info
U12 11 MARY ST, 3130, BLACKBURN, Australia
- 1300790806
- info@kylinaustralia.com.au
- kylinaustralia.com.au
4.9
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with this sauna
Very happy with this sauna. Heats up in no time. Easy to put together.
March 24, 2026
Reply from Kylin Sauna
Hi John, thank you for the great 5-star review! 😊 We’re really glad to hear you’re happy with your sauna and that the setup was easy and it heats up quickly. Enjoy your sessions, and thanks again for choosing Kylin Sauna! 💛
Great communication
Great communication, arrived exactly when they said it would. Excellent customer service
March 23, 2026
Reply from Kylin Sauna
Hi Tracey, thank you so much for the wonderful review! 😊 We’re really glad to hear that the communication, delivery, and overall service met your expectations. Our team always aims to keep things smooth and reliable from start to finish, so your feedback truly means a lot. Thank you again for choosing Kylin Sauna and for taking the time to share your experience. ❤️
Customer service was excellent
Customer service was excellent. Had questions post delivery and changed the delivery date with no issues. Product is as expected. Sauna and ice bath. Great value for the expected experience. Thanks Kylin
March 28, 2026
Unprompted review
Reply from Kylin Sauna
Hi Jacqueline, thank you so much for the wonderful 5-star review! 😊 We’re really glad to hear our team was able to assist you with your questions and help adjust the delivery date smoothly. Providing flexible and responsive support is very important to us, so your feedback means a lot. It’s also great to know you’re happy with both the sauna and ice bath and that they’ve delivered the experience you were expecting. That hot–cold combination is a fantastic way to relax and recover! Thank you again for choosing Kylin Sauna and for sharing your experience. We truly appreciate your support. 😍
Amazing 🤩 thank you!!!
Amazing 🤩 thank you!!!
It's a great recovery and resetting time together with my ice bath.
It's an absolutely healing mode😍😍😍 can't be more than happy 👌👌👌
April 1, 2026
Unprompted review
Reply from Kylin Sauna
Hi Maria, thank you for recognizing the our brand! It’s wonderful to hear your experience was a positive one. 😊Customers like you make what we do so rewarding. Thank you for choosing Kylin Sauna. 🤩
Love my sauna
I bought a 2 person infrared sauna and love it. Initially had some issues trying to get one of the sides to lock. Divina sorted it all out and had John come around and he was able to align and lock it properly. He also put in the rest of the screws in and the dust cover on and made sure it was all working before he left. 🙏😊
March 14, 2026
Unprompted review
Reply from Kylin Sauna
Hi Sonia, thank you so much for your lovely message—we truly appreciate you taking the time to share this. We’re so glad to hear you’re loving your 2-person infrared sauna! Apologies again for the initial hiccup with the panel, but it’s great to know everything was sorted smoothly. We’re so happy that Divina was able to assist all throughout the process, and John ensured everything was properly aligned, secured, and working perfectly before he left. Your kind words mean a lot, and we’re always here if you ever need anything further. Wishing you many relaxing and rejuvenating sauna sessions ahead! 💛
We had a wiring issue
We had a wiring issue, caused by birds, and contacted Kylin Sauna for help. Their support has been outstanding, quickly organising parts including a new control panel at a very reasonable price,
The parts arrived quickly and we were able to fix the issue ourselves so we are now enjoying our sauna again.
Thanks Kylin Support for your attention to detail, quick responses. We felt supported throughout.
January 4, 2026
Unprompted review
Reply from Kylin Sauna
Hi Marie, thank you so much for sharing your experience with us. We truly appreciate your kind feedback. 💛 We’re sorry to hear about the wiring issue caused by the birds, but we’re really glad our support team could assist you quickly and help get everything sorted. It’s great to hear the parts arrived promptly and that you were able to fix the issue and enjoy your sauna again. Providing responsive support and making sure our customers feel guided throughout the process is very important to us, so your words mean a lot to our team. Thank you again for sharing your experience. Wishing you many more relaxing sauna sessions ahead! 😊
Really easy to communicate with and…
Really easy to communicate with and then setup the sauna. Suggest this model as you get a bit of everything.
February 24, 2026
Reply from Kylin Sauna
Hi Will, thank you for the 5-star review! We’re so happy to hear you’re enjoying your Kylin Sauna. Your support means the world to our team. Enjoy every relaxing moment! 🌿💛
Selection
Selection, purchase, pick up and assembly was very easy.
The sauna itself operates extremely well.
February 25, 2026
Reply from Kylin Sauna
Hi Brendon, thank you so much for your kind words! We’re glad everything went smoothly and that your Kylin Sauna experience has been a positive one. We truly appreciate you choosing us and sharing your feedback. ❤️
Fantastic modern looking IR sauna
Fantastic modern looking IR sauna! Heats up to a high temp very quickly. Love the product :)
March 5, 2026
Unprompted review
Reply from Kylin Sauna
Hi Dean, we appreciate you more than you know! Customers like you make what we do meaningful. Thank you for allowing us to be part of your wellness journey and for choosing KYLIN. ✨
Traditional Sauna
We got our Sauna delivered 2 weeks ago and we are over the moon with the product. Easy to install and it looks amazing. Kudos to the team who was super responsive and answered all my questions and the delivery was not expensive at all, even able to track the vehicle to know exactly when the Sauna arrived at our doorstep. 5 Stars for sure!
February 23, 2026
Reply from Kylin Sauna
Hi Pascal, thank you for noticing the little things—that truly means a lot to us. We always try to stay one step ahead to make things as smooth and convenient as possible. We're glad your delivery and overall experience met your expectations. We appreciate your support and hope you enjoy every session in your sauna! ✨❤️
It has been great so far
It has been great so far. Everything works well. It looks good in our family room and thought it was great value too. Sales were friendly and not pushy and delivery and assembly was courteous and friendly.
February 23, 2026
Reply from Kylin Sauna
Hi Mark, we’re so grateful for your kind words! It’s wonderful to hear our team was able to guide you through everything comfortably. We know purchasing a sauna is a big decision, so we always aim to be present every step of the way. Thank you for trusting KYLIN — and for sharing your positive experience with others! 😊💛
Very happy with this sauna
Very happy with this sauna. The 2-person size is perfect and fits nicely in my home without taking too much space. It heats up quickly and the far infrared heat feels very comfortable and relaxing after a long day.
March 5, 2026
Unprompted review
Reply from Kylin Sauna
Hi Dave, your feedback made our day! We don’t just see this as a purchase — we value building lasting relationships with our customers. Knowing you had a positive experience from start to finish means everything to us. Thank you for being part of the KYLIN family! ❤️
Reply from Kylin Sauna
Hi Joby, hearing this makes us proud of our team. We always aim to provide attentive and reliable service, so thank you for recognizing that. We’re grateful for your support and for choosing KYLIN. 💛
Reply from Kylin Sauna
Hi Antonio, we truly appreciate your review! So glad you've had a positive experience so far. Thank you for choosing KYLIN—it means a lot. 💛
Great customer service and the product…
Great customer service and the product is absolutely amazing!
February 25, 2026
Unprompted review
Reply from Kylin Sauna
Hi Matt, hearing this makes us proud of our team. We always aim to provide attentive and reliable service, so thank you for recognising that. We’re grateful for your support and for choosing KYLIN. 😊❤️
The team at Kylin were very helpful in…
The team at Kylin were very helpful in assisting me purchase a Sauna. I can't wait for it to arrive.
February 25, 2026
Unprompted review
Reply from Kylin Sauna
Hi Kat, thank you for your thoughtful review. It’s always encouraging to know our efforts are felt and appreciated. We’re grateful for your support and hope you'll continue enjoying your sauna experience once it arrives! Yay! 💛
Great company to deal with my Sauna is…
Great company to deal with my Sauna is better than I thought delivery was good customer service and follow up was 5 star I highly recommend this company
February 17, 2026
Unprompted review
Reply from Kylin Sauna
Hi Mark, thank you for your lovely words. We truly care about each customer’s journey, so it’s rewarding to know you felt supported & rated us as a "5-Star Experience"! Yay! 💛 We appreciate you choosing KYLIN and hope your sauna brings comfort and wellness to your home. 🌿
Reply from Kylin Sauna
Hi Eros, hearing this makes us proud of our team. We always aim to provide attentive, trustworthy, and reliable service, so thank you for recognising that. We’re grateful for your support and for choosing KYLIN. 😊💛
Very happy
Very happy. Sauna is great, delivery was easy, and sales team were really helpful.
February 6, 2026
Unprompted review
Reply from Kylin Sauna
Hi Mitchell, we sincerely appreciate your positive feedback. Providing a seamless and supportive experience is something our team works hard to achieve, so your comments truly encourage us. Thank you for placing your trust in KYLIN. We look forward to supporting you anytime you need us. ❤️✨
Amazing service!
January 23, 2026
Reply from Kylin Sauna
Hi Kieran, hearing this makes us proud of our team. We always aim to provide amazing and reliable service, so thank you for recognising that. We’re grateful for your support and for choosing KYLIN. 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.