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Rated 5 out of 5 stars

In a nut shell: price top, never issues with the delivery since years a lot of orders, quality as expected. The local shop is amazing as well. Thats why five stars

Company replied

Rated 5 out of 5 stars

My order was already packaged and handed to the courier an hour after I ordered! Unfortunately, the package ripped on it’s way and the guitar picks fell out. Although this is GLS’ fault, I contacted... See more

Company replied

Rated 4 out of 5 stars

Overall pretty good though parcel tracking was a bit hit and miss .. also small item missing in box but have been told its being replaced. English as an option would be nice even though Im in Austria... See more

Company replied

Rated 5 out of 5 stars

Besides the very good price: Very helpful and efficient comunication. Easy payment. Was always informed about the status of my order. Fast delivery (it took only 3 days from cleared order to receiving... See more

Company replied

Company details

  1. Musical Instrument Store
  2. Piano Store

Written by the company

Gitarren, Pianos, Keyboards, Schlagzeug, Sound uvm. Niedrige Preise, Waren ist morgen bei Ihnen Zuhause, 3 Jahre Garantie, Sorglos-Ratenzahlung. Musikinstrumente.


Contact info

4.8

Excellent

TrustScore 5 out of 5

505 reviews

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4.8

All reviews

(505)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Issue solved properly.

Terrible! I bought an octatrack valued at more than 1000€ and they didn't even packed it properly, and their customer service also hasn't been helpful at all, not recommended at all.
Edit; they gave an extra discount and solved it properly

December 6, 2021
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Reply from Kytary

Dear customer,
Thank you for your feedback. We are very sorry that you had a bad experience. We have since resolved the matter in your favour, with a discount.
Team Kytary.at

Rated 4 out of 5 stars

Prices are ok

Prices are ok, webpage is not that good, you can not mix discounted items with items that are not discounted and apply coupon in the same time...

November 27, 2021
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Good Experience

Good Experience! My package came earlier than expected! :)

October 15, 2021
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Top!

Everything Top!

September 28, 2021
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 1 out of 5 stars

i orderd and didnt get any further…

i orderd and didnt get any further information
asked for shipping date and never got an answer

September 27, 2021
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Reply from Kytary

Dear customer,
Thank you for your feedback. We are very sorry that you had a bad experience. We will pass on your complaint to our colleagues and hope that this will lead to improvement in the future. You will also receive information about your order immediately.
Team Kytary.at

Rated 5 out of 5 stars

Customer Service

Customer Service, communication, quality of products and super fast shipment. All top notch.

September 16, 2021
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Fast shipping and the guitar was wraped…

Fast shipping and the guitar was wraped and protected very good.

September 2, 2021
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

First class.

August 20, 2021
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

I would definitely buy there again

Very nice prices, faster deliver than the other website and a human and kindly customer service. Returns are also easy and quick!

July 15, 2021
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars
Kytary logo

Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Super price and super fast delivery

Super price and super fast delivery - top

January 22, 2021
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Again top service from this shop

Again top service from this shop. Good products, low prices, super fast delivery and no problems with returns.

January 11, 2021
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Great service

Great service! I got my USB audio interface within 2 days after placing my order on a Sunday during the holidays! I highly recommend this store.

January 5, 2021
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Besides the very good price

Besides the very good price: Very helpful and efficient comunication. Easy payment. Was always informed about the status of my order. Fast delivery (it took only 3 days from cleared order to receiving of my goods in Austria) and nice aftersales service. I can really recommend Kytary without any restrictions.

December 17, 2020
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Reply from Kytary

Sehr geehrter Kunde,
Vielen Dank für Ihr positives Feedback. Dies ist uns sehr wichtig und verpflichtet uns, unsere Bemühungen um zufriedene Kunden nicht aufzugeben.
Team Kytary.at

Rated 5 out of 5 stars

fast competent all fine!

December 8, 2020
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Returns not a problem

Good service, a return was processed no problem.

December 4, 2020
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Couldn't get any better!

Couldn't get any better - nice service, fast shipping, very uncomplicated! Love the Billy gibbons Octave Fuzz a lot! (especially for the EQ options) Highly recommended!

November 13, 2020
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping. Best prieces for most articles. Very responsive support.

November 9, 2020
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Reply from Kytary

Dear customer,
Thank you for your positive feedback. This is very important to us and obliges us not to give up our efforts to ensure satisfied customers.
Team Kytary.at

Rated 5 out of 5 stars

Topp first class thx

October 8, 2020
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Reply from Kytary

Sehr geehrter Kunde,
Vielen Dank für Ihr positives Feedback. Dies ist uns sehr wichtig und verpflichtet uns, unsere Bemühungen um zufriedene Kunden nicht aufzugeben.
Team Kytary.at

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