LAB Luxury Resale & The LAB Edit Reviews 132

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have ordered many times over the years and the service is always exceptional. Items always arrive neatly and carefully packaged, eco friendly. Items are always as described. Never had an issues, s... See more

Rated 5 out of 5 stars

It is always a pleasure buying from LAB. There are often great sales, which makes buying these already discounted luxury products even more accessible. Customer service is A+++ and the products are al... See more

Rated 5 out of 5 stars

Love buying from LAB! Beauty in particular is always such great value. Everything I've purchased has always been exactly as described, in immaculate condition. Also love that Lauren sells overstock... See more

Company replied

Rated 5 out of 5 stars

Buying from LAB is an incredible, personalized experience. Not only am I thrilled to be able to support a small, local, female owned business but I love that I can just let Lauren know what I'm looki... See more

Company replied

Company details

  1. Boutique
  2. Clothing Store
  3. Handbags Shop
  4. Health and Beauty Shop
  5. Jewelry Store
  6. Shoe Store

Written by the company

Luxury resale ladies clothing, shoes, bags, and accessories. Also new beauty and wellness. Now offering layaway with Paybright!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

132 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great products, great prices

I love ordering from Lab because the wide range of trusted products that I know and love. Plus there are always new brands to try out and amazing deals!

July 10, 2023
Rated 5 out of 5 stars

Repeat shopper

As usual, everything I ordered was packaged to perfection, and exactly as it looked online. Prompt shipping and timely delivery notification.

July 8, 2023
Rated 5 out of 5 stars

No nonsense

No nonsense, honest sales of luxury products at amazing prices. Love my Stella McCartney dress and it is actually in better condition than advertised. Long live LAB!

June 30, 2023
Unprompted review
Rated 1 out of 5 stars

…Full

Tarheel item was posted in more then one site. Full description not given until requested return within 24 hrs. I had to contact my credit card because was refused a return slip by the seller. Furthermore the
shoes took 2 weeks to receive and were not new nor did they come in a box.

June 16, 2023
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Reply from LAB Luxury Resale & The LAB Edit

I'm not sure what you're referring to when you say "Tarheel".

Most of our products are for sale on our website labluxuryresale,com and on our eBay store.

The full description is on our website as soon as our items go live. I included it in the email we sent to you for ease, because you seemed quite confused and I wanted to be consistent in our transparency.

The listing stated the shoes were NWOB. New without box.

The order arrived within 8 business days which is actually fast considering the order was shipped to another country. Also, we never promise a delivery timeline due to the post being abnormally slow for the last 3 years. Please review the email we sent you to see the order timeline.

Our return policy is stated several times on our website, it’s up to the customer to be aware of this policy before committing to their order. We also have a checkbox that asks our customers to read the shipping/return policy before checking out. We have been completely transparent on our end. All sale items are final sale.

Your bank has not contacted our back because we did nothing wrong. Our policies are clear and concise.

Rated 4 out of 5 stars

Good prices

Good prices, Good products. Overall nice experience.

April 20, 2023
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Reply from LAB Luxury Resale & The LAB Edit

Thanks for the review Patricia! Let me know how I can do better for you to give 5 stars next time! ;)

Rated 5 out of 5 stars

I keep coming back!

I've been shopping at LAB for many years and have purchased vintage bags and beauty items.
Lauren is consistently responsive to my questions, the product descriptions have been accurate, and her pricing is fair and transparent. The ethics of buying vintage and overstock align with my personal values and I will continue to support a local, women-owned business. Thanks for being a sustainable source for luxury goods!

February 20, 2023
Unprompted review
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Reply from LAB Luxury Resale & The LAB Edit

Thank you for this lovely review!

Rated 5 out of 5 stars

Love buying from LAB

Love buying from LAB! Beauty in particular is always such great value. Everything I've purchased has always been exactly as described, in immaculate condition.
Also love that Lauren sells overstock and preowned luxury to keep more items out of landfill. Brava!

February 8, 2023
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Reply from LAB Luxury Resale & The LAB Edit

Thank you Amy!

Rated 5 out of 5 stars

Great Experience

So thankful to be the winner of such a generous giveaway! They really have some great deals on their site and everything was in great condition!

February 3, 2023
Rated 5 out of 5 stars

Great customer service

Great customer service, incredible response time for queries. It's great to support small business especially one as stellar as this one!

January 15, 2023
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Reply from LAB Luxury Resale & The LAB Edit

Thank you Maria!

Rated 5 out of 5 stars

Lauren is the most amazing young lady…

Lauren is the most amazing young lady and business owner
She has always addressed all of my questions and concerns hence the reason I keep coming back
Keep up the excellent service my dear

January 15, 2023
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Reply from LAB Luxury Resale & The LAB Edit

You are such a special loyal customer, thank you so much!

Rated 5 out of 5 stars

LAB has all the brands and products…

LAB has all the brands and products that my daughter and I love! Warm service and efficient shipping make it a pleasure to shop here.

January 13, 2023
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Reply from LAB Luxury Resale & The LAB Edit

I aim to please! Thanks for your review :)

Rated 5 out of 5 stars

Nothing but good things to say

I was thrilled with the attentive service and very timely processing of my order, particularly since it was in the middle of the holiday rush and also flu season. I love all of the products I ordered; the pricing and selection are fantastic; and I can't wait to shop with LAB again!

December 30, 2022
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Reply from LAB Luxury Resale & The LAB Edit

What a lovely review Annie! Thank you!

Rated 5 out of 5 stars

Customer service

The prices are great on the beauty products and I'm always amazed at how recent things are. Last order I incorrectly put "pick up" and was contacted quickly to confirm if I could do that, given my geographic location. Mistake identified, no problem getting the items shipped, beautifully packaged. The entire experience was so personable, it was a pleasure dealing with them.

November 17, 2022
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Reply from LAB Luxury Resale & The LAB Edit

Happy to help! Enjoy your purchase :)

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