Lacasadellafibra Reviews 106

Please don’t purchase anything from this website. They are scammers I wanted to return an item. Because it wasn’t good. It looked great in the picture. I emailed them, they asked me to send the picture of the item and I did. Still I haven’t heard anything from them. It’s a scam. Please don’t buy anything from this company.

Do NOT purchase anything from this company.
Poor quality items replicating quality brands.
If you want to return they will try the normal scam off offering 30% refund, then 50% refund to keep the items.
If you insist on a 100% refund you need to pay for tracked postage to send back to China.
Avoid.

Don't use this company - it's a Chinese company with a UK looking website. The goods are not as advertised - they are fake. I thought I was buying an 'embroidered' daschund hoodie. The website shows pictures from the Aelfric Eden website. The actual product was a cheap hoodie with a transfer of a daschund ironed on! You can't return - unless you're prepared to pay to return a good to a warehouse in China in the 'hope' that they'll pay you. The company should be shut down.

If I could give 0 stars I would. They effectively reneg on their returns policy by not acknowledging your emails and their phone line is dead

Avoid avoid avoid

***DO NOT USE THIS COMPANY***
Purchased a pair of leather riding boots, seemed legitimate, arrived and what a crap pair of boots, made of plastic! Didn’t fit anyway!
Complained got offered 20% then 30% refund.
Despite looks this is a company in China, the goods are awful

Stop!!! Liar!Liar! Liar!Liar! Liar!Liar! Liar!Liar!

Scam company, you can’t contact them and they don’t reply to email. Item not as described….. fake basically

Sent wrong item. I was scammed. I should have googled this website first. My loss. Do not order anything from them.

AVOID AVOID AVOID!!!!!

This company is bogus. It’s the type of company that featured recently on “Rip Off Britain” and “This Morning”. They are based in China, not the UK and when you want a return, offer discounts to avoid reimbursement. Both programmes advised consumers to take note of the reviews and not to be taken in .
The quality of goods is poor, therefore, don’t be tempted by great prices. If it’s too good to be true, it really is,

Don’t buy! This is a fake company / scam.

Wrong size and horrible quality. In my case, I found the exact same product on Amazon for less than half the price — with an accurate description (after my purchase with this FRAUDERS

La Casa della Fibra provides completely misleading information: fake descriptions, incorrect sizing, distorted image scales, and very poor quality.

I am currently fighting to obtain a refund.

Bought a dress , not cheap. Came extremely poor quality and badly made. Absolutely awful. Scam shop.

Dreadful. Clearly a scam. They don’t respond to emails and the phone number they give for contact doesn’t work either. Do not buy anything from them.

I recently bought luxurious winter coat
Just made of polyester
£60 I paid. Poor quality
I could of made item myself and it would look a lot better this shabby shit show.
It's not even warm.
Totally disappointed, won't be buying from them again...

Please please please do NOT buy anything from this company. It’s total
scam. Products are fake Chinese knocks offs. Absolutely disgraceful how this company is allowed to operate. Spread the word please

This is my second message to trustpilot about my sent item. Demanded a refund because of poor quality and incorrect sizing and was initially offered 30% compensation then 60% otherwise item would have to be sent to China for a refund. The jacket cost £59.99 and then recorded delivery £37. What a scam something must be done about this and the company should not be allowed to trade. They have broken the trade discrimination and consumer rights. I should have read the comments.

Zero! Absolute crap fakes😡 how are they allowed to trade? Can’t believe they get away with selling absolute garbage, THEY ARE SCUM KEEP AWAY!

They sent me the wrong order and it took 5 emails back and forth to resolve the matter. They’ll offer you first 10% off, then 30% and in the end 50% off, but I do not want the wrong item. Eventually they offered to send the correct item but I no longer want it. The quality is also shit for this price.

Terrible company do not order from! It’s a con. Phone number doesn’t work and they don’t respond to emails with request for refund info. Quality of product was shocking. Very expensive item ordered and so dissapointed. Tried to request refund but there no info link or customer service so o will contact my bank for a charge back. Order number LCDF6300. Item was £60 and arrived shrink wrapped like worse than the cheapest items off Amazon from china. Don’t waste your money

The purchase of the leather blazer unfortunately turned out to be a complete failure in terms of order fulfillment and after-sales service.

Prior to placing the order, I carefully reviewed the size chart provided by the seller. Based on the information presented, I decided to order one size larger than my standard size. I normally wear size L, but I ordered XL, as the differences in measurements were minimal and I wanted a slightly looser fit, which is fully reasonable for a leather blazer.

After several weeks of waiting, I received the shipment, and at this point there was a major discrepancy between expectations and reality. The delivered product did not correspond to the ordered size in any way. The blazer was sized more appropriately for a 10-year-old child. It was so small that it was impossible to even put an arm into the sleeve. The product clearly failed to meet the declared specifications.

I then contacted the seller via email, requesting the return address. I sent several messages. After a few days, I finally received a response; however, instead of providing a proper solution, the seller offered a refund of only 30% of the purchase value, without requiring the item to be returned. This proposal was unacceptable, as it does not resolve the issue of a non-compliant product and shifts responsibility onto the customer.

The entire process — from an inaccurate size chart, through a lack of quality control, to a very poor standard of complaint handling — demonstrates a low level of customer service. From the customer’s perspective, there is a clear lack of transparency, reliability, and genuine willingness to resolve the issue.

I do not recommend this purchase. The risk of receiving a product that does not match the description, combined with difficulties in obtaining a proper return or refund, is unacceptably high.

Poor quality product, not as advertised. No reply to refund request email. Theft. Do not buy from this website. I was foolish not to check Trustpilot first.