Do not touch this fake website. They do not fulfil orders or send you any email order confirmations. If you send them an email they do not reply. Address given is a completely different business when... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Didn't review the reviews before ordering laces. No email communication but that said, the laces did arrive in around a week. Despite me matching the lacesvto my trainer type on the website, the laces... See more
Laces did not match adidas laces despite selecting the right shoes type on their website. Tried to return, no customer service details to contact. Just an email address that I received no response f... See more
There is no customer service, there is no confirmation of purchase email, there is no tracking number. BUT what there is, is a set of laces in the mailbox waiting for you after 5 days. I bought the la... See more
Company details
Information provided by various external sources
Laces Matched stocks a wide selection of premium replacement shoelaces. Shop shoe laces for trainers, gym footwear & shoes in various colours and sizes.
Contact info
Charlton Park 13, BA3 4BN, Midsomer Norton, United Kingdom
- lacesmatched.co.uk
1.7
Bad
74 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No order confirmation email!
Ordered on the 14th of November. Did not get a confirmation email. Could not reach them by phone either for a confirmation. Will wait and see whether the 4 pairs of NB 574 laces I ordered will arrive by the end of the week or not!
Update 18th November 2022: The laces have arrived on time! All is good. Thank you
I tried to return my order after it turned out that the laces did not match by requesting the return form which has to be filled out. However, to this day I have not received any answer to my email!
Customer service seems either nonexistant or unavailable!
November 14, 2022
Unprompted review
Fraudulent website
Orderd two pair of laces two weeks ago and paid next day delivery
No laces, delivered, no confirmation email but very quick to take my money. DON’T USE THIS SCAM website
September 28, 2022
Unprompted review
No Laces.
No Laces.
No one answers the phone.
No response to e-mails.
Scam.
September 27, 2022
Unprompted review
Thought after reading reviews I'd been…
Thought after reading reviews I'd been done over but they've arrived. Took a while but the laces are spot on.
May 19, 2022
Unprompted review
Not a scam it turns out. Items matched perfectly
When the order didn’t turn up on time I checked reviews and thought I was scammed. Raised a PayPal complaint for them only to turn up later that day. I received a message explaining that they ship a high volume of orders so it’s impossible for them to reply straight away.
Item came and was a perfect match so I thought I would leave a review since there are so many claiming it to be a scam which it turned out to not to be.
April 27, 2022
Unprompted review
Two weeks after ordering- still no…
Two weeks after ordering- still no laces and no one answers the phone. I have texted but after an initial response still don’t have the laces! They were however quick to take money from my account!!!
DO NOT use this Company- clearly a scam
February 8, 2022
Unprompted review
Happy
I recently placed an order with LacesMatched, then read the reviews on here. I was a little annoyed with myself for not reviewing the company first, and was not expecting to receive the order. However, to my surprise, 2 days later the laces arrived!
October 9, 2021
Unprompted review
Avoid company they will not shop your…
Avoid company they will not shop your order
August 28, 2021
Unprompted review
Ordered replacement Nike air 97…
Ordered replacement Nike air 97 replacement laces which arrived unlike many reviews I’ve now read so I guess I am lucky there! Unfortunately they are terrible. They are black round laces which I ordered however the inside of the lace is white?! So when they are tied up you can see the white insides bulging out. On full black trainers these laces look trash. Don’t be fooled by the fancy website I wish I checked here first. Better quality laces in the £1 shop and I paid almost £8 for these cheap laces. The worst bit is I chucked away the original laces and it was only the end plastics that were worn. I mistakenly thought this company looked genuine. Disgusted. Do not use.
August 17, 2021
Unprompted review
Payed 2 weeks ago no laces
Payed 2 weeks ago no laces , no answer to email, no answer on the phone . PayPal case raised .
July 18, 2021
Unprompted review
Scam company!!
Scam company who take your money and don't send the goods or reply to emails!! Avoid at all costs.
July 11, 2021
Unprompted review
Do not use this company
Do not use this company , it is a scam. The laces are advertised for Adidas or Nike etc but when you order them they are nothing like the picture, they ignore all emails or calls/txts when you try to get a refund.
They are cheap flat laces , nothing like what you order, they use pictures of brand trainers to make you think that's what you are getting .
May 9, 2021
Unprompted review
Scam - don’t use
Ordered laces for Adidas Tubular shadows trainers in black. Laces that arrived we’re nothing like pictured on the website. The laces are meant to be round but I received a set of flat black laces that you could pick up in any supermarket. Several emails sent but no response. Bunch of scam artists
April 4, 2021
Unprompted review
I placed order for laces on 22…
I placed order for laces on 22 February. Today is 3rd of April . I’ve never received my order. I sent many messages asking for a refund but never received any response or my money
April 3, 2021
Unprompted review
Want Gazelle Laces? Look elsewhere
Was looking for replacement laces for Adidas Gazelle. These were described as 'Adidas Gazelle Laces' and are nothing like the originals. Cheap, thick laces that you can get elsewhere for half the price. Cannot recommend.
March 19, 2021
Unprompted review
Avoid at all costs
Currently 18 days since order and no laces or communication. Very poor and now got claim cash and re-order very disappointed
February 28, 2021
Unprompted review
Great price and arrived on time
Great price and arrived on time. I was really impressed with level of communication cheers guys!
February 3, 2021
Unprompted review
Avoid this company
Terrible service, 1 months since laces ordered, nothing has arrived, very poor communication and as yet no refund given despite me asking for one. AVOID THIS COMPANY!!!
January 29, 2021
Unprompted review
Wrong colour sent
Sent me the wrong colour. I’ve tried to contact them but no luck.
Wouldn’t use again!
January 14, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.