Lacollective Reviews 

207
•
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Sizing well and truly off, a house full of swimmers and a size that would fit one of 3 if it was one way or the other was not suitable for any. Very limited sizing options, delivery long and pricey wh... See more

Rated 1 out of 5 stars

Literally, the worst company I’ve ever done business with in 17 years of doing business. They are con artists, liars, and when we were working together, they perpetrated fraud almost every single da... See more

Rated 1 out of 5 stars

0 stars, I have nothing new to add to all of the other reviews. the WORST customer service experience. I think they hope that you just get frustrated, give up and keep the product. The product suck... See more

Rated 1 out of 5 stars

Worst online ordering experience I’ve ever had. You guys lied to me twice about why my order hadn’t shipped yet (outing yourself in your lies) and then you had to refund my bill after fücking up my or... See more

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Swimwear Store
  4. Women's Clothing Store

Information provided by various external sources

LA Collective is a full service fashion incubator & ecommerce platform bringing celebrity & influencer brands to market. Our vertical and seamless platform of design, development, manufacturing, marketing & fulfillment is transforming the fashion indus...


Contact info

1.2

Bad

TrustScore 1 out of 5

207 reviews

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No history of asking for reviews

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1.2

All reviews

(207)

1 review in the last 12 months

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Rated 1 out of 5 stars

Bad customer service, low quality product.

Hi. I have purchased from your company several times. I bought a paid pants and wore them ONE time. I did very light activity in them and they ripped at the seam. I contacted your sales team about a replacement pair, because they were obviously defected. I never heard back, and I won’t buy anything from your company again. When I spend $100 on a pair of yoga pants, which I do not mind doing, I expect them to hold up longer than 4 hours. Very disappointed in the lack of communication and the price point for something that is low quality.

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

Hello

Hello, I sent multiple emails but haven’t received a response. This was all before the COVID-19 crisis. Can someone reach back out please? Love the brand and hate to give a poor review.
Thank you!

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

It's taken forever to respond

It's taken forever to respond, regarding an item I purchased. Even when I asked for a refund, it hasn't shown up yet which is really frustrating!!

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

Ordering from here was a disaster..

Ordering from here was a disaster... first my items were missing out of the box completely- then I was re sent my bathing suit with the wrong sizes. After that I just gave up and was given a cheap t-shirt as an “I’m sorry”. Real crazy. I was so disappointed because I had always wanted to try Because I’ve always followed Morgan and the company on IG. Def will never buy again

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

Never. Period.

Is this email a joke? After waiting for weeks for my Morgan Stewart set, it never came. Then I was was promised a refund. Never received refund. Never received my purchase either. After multiple emails promising my refund was being processed, still NOTHiNG. I would never purchase (attempt to purchase) another time from this horrible, deceiving company.

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

Morgan Stewart/ LA Collective

I placed an order received it a month later only to find out that one of the items was not included. I contacted the company on four separate occasions, nobody could give me any information regarding my order. Two months went by and they finally issued me a refund.

April 3, 2020
Unprompted review
Rated 2 out of 5 stars

Slow to Ship Items

Ordered on 3/3/20 and had to send 2 emails to customer service over 2 weeks and 1 of my items finally shipped and I’m still waiting on my other item I purchased. Have not received an email back as to why it is delayed.

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

CUSTOMER SERVICE IS A JOKE YOU WONT RECEIVE YOUR ORDER

DO NOT ORDER FROM HERE! I placed an order back in February it’s now April (hopefully you see where I’m going with this)
Anyways I orders two items and about two weeks later I wondered what happened to my order.. (if you look online you’ll notice there is no customer service number to reach anyone. You have to email them instead) well turns out this company had a “delay in inventory for production” but didn’t find the time to email me as a first time customer to let me know about this issue, instead they decided to lie and state that my order I placed (which was now 2+ weeks after it was placed) would be out at the end of the following week. Well I waited till that week was over and saw my order still hadn’t shipped so I decided to email them to state I wanted my money back. They instead ignored my request and said they’d be happy to ship out any new items from their spring line (so they didn’t have my item I placed when they stated it was in stock)
Anyways I was done with them but then now April 1st customer service supervisor decides to email me an state they’re so sorry for my bad experience but they strive to provide great customer service (what a joke!) this individual tried asking me to purchase something out of their new line and tried throwing in a free gift with purchase.. I declined that..now the founder decided to reach out and bribe me with a free gift in hopes I would remove my bad review so they can do this to other people(look online before you buy there are people with the same exact experiences but they have random people I feel that aren’t genuine customers that say ‘great customer service’ which is a lie..)
It took this company over a month to reach out to me because this wasn’t resolved apparently even though I demanded a refund and canceled my order. Please do yourself a favor and shop somewhere else!

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

My package never showed up..

My package never showed up... months later I call and they re sent it, and it looks nothing like the pictures! The color material and fit are all bad! I would really like to return as I will never wear them.... very un happy

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

Not true to size

This the only brand I’ve tried that was not true to size. I wasn’t able to send back the items since I was out of town for the window of return. I’m not sure I can even do store credit at this point.

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

DISASTROUS experience overall

Purchase a TLA by Morgan Stewart bra, pants, thong bundle. Was sent wrong pants size. Had to pay extra shipping to return from Canada (even though it was not my mistake), fine. But the seams of the new pants arrived extremely stretched, to the point the area was white, on a black pair of pants. ... on the crotch. Needless to say I don't wear it. The material also pills very easily. I was told refund will take 2-3 weeks. I waited 5 weeks till I contacted them for my refund. Maybe they hoped I forgot about it because I got my refund immediately.

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

Horrible service

Horrible service. They lied about sending my order. It took forever. Nothing to praise.

April 3, 2020
Unprompted review

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