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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with their orders, frequently stating that products were never received despite placing orders months in advance. People also express dissatisfaction with the products themselves, mentioning that items were too small or not as comfortable as expected. Furthermore, a common complaint revolves around the refund process, with many individuals struggling to obtain their money back even after canceling orders or not receiving items. Reviewers also highlight poor response times from the company, noting that communication often ceased when a refund was requested or that replies were generic and unhelpful. While some experienced prompt tracking numbers, others found that these never updated or that the delivery service was unreliable, with items reportedly lost in transit.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders. Many customers report not receiving their... See more

Product

Users describe negative interactions with product. Many customers report not receiving their ordered items,... See more

Refund

Customers consistently note negative experiences with refunds. Many reviewers report not receiving their... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported issues with parcels being... See more

Response time

People report negative experiences with response times, often expressing frustration over a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Like the other reviews I have lots of promising emails but no delivery. I placed my order on 5/6/25, two texts advising they could find my address. Have sent numerous emails with prompt replies until... See more

Rated 1 out of 5 stars

Just like other reviewers here I have been scammed. I ordered 5 pairs of pants last year and received them in good time. I was really pleased with them so ordered 10 more pairs on May 10 for a holiday... See more

Rated 1 out of 5 stars

Ordered items end of April was notified there would be a delay. Shortly after received a tracking number which states that the item was at the shippers. Tracking number never showed any updates aside... See more

Rated 1 out of 5 stars

Not worthy of even 1 star. Avoid this sham of a company like the plague. My wife has had exactly the same experience as the other reviewers. No goods, weak excuses, no refund. This is not helping her... See more


1.3

Bad

TrustScore 1.5 out of 5

121 reviews

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1-star

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Rated 1 out of 5 stars

I've been trying to get a refund on my…

I've been trying to get a refund on my purchase. I returned the pants as they were a dreadful fit. They were sent tithe address provided by them but Royal Mail couldn't find the address. The package is goodness knows where. All I want is a refund but their delay tactics put you outside being able to get any help.

October 2, 2024
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling! I got fooled into ordering these from a Facebook ad, believing it was a UK company. No wrong! They came from China and took 3 weeks to arrive. Basically they are too small, don't protect you from leakage as they promise and are cheaply made. Total waste of money! I have since gone back onto Facebook, found the ad was still there so I have reported the ad by clicking on the 3 dots to the right of the ad. And chose "False Information". Only hoping that if more people report the ad, they will remove it to stop other people from wasting their hard earned cash.

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

This company is terrible

This company is terrible. I wish I checked the reviews before ordering from them. They don't even deserve one star. Someone sent me money to buy some item and ship them to her abroad. Unfortunately, I used that money to order from this rogue company and the items have never arrived. I filled a contact form on their website inquiring about the order and they didn't reply. They don't acknowledge receipt of payment or send you tracking on any information. This must be a scam. I have sent a complaint to PayPal and waiting for a resolution. Stay away from this company at all cost.

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

If i could give this company less than…

If i could give this company less than 1 star I would. I paid immediately, despite what they claimed I know I put my phone number in, although they claimed I didn’t.
That email conversation dragged on for at least a week, I wasn’t divulging my number to a random person via email.
Eventually I told her to cancel the order. They claimed they couldn’t as the goods had been despatched. I have waited patiently for my order to arrive. Today an email arrived telling me to provide my phone number. An hour later another email arrived informing me my order has been cancelled. No opportunity reply as I was working.
I can see I’m going to have trouble getting my money.
But with today’s email it proved that they lied.
Don’t buy from this company.

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

DISAPPOINTING

THE PRODUCTS ARRIVED BUT THE SIZING WAS VERY DISAPPOINTING _ despite checking on sizes and ordering the supposedly correct size the product was way too small. only had to unwrap 1 pair to see how small they were. Trying to get Returns information is also very difficult - don't seem to want to know. Wish I'd read reviews before ordering - just want my money back now.

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

Please be very aware of this company…

Please be very aware of this company keep your hard earned money I ordered products in February 2024 still have not received them but money was taken from my bank straight away !!
Despite several attempts to contact the company and the delivery company from which tracker no they provided did not exist this is the reply I received this morning !!!
The address of your order is incorrect (the street information or house number is incorrect). The delivery provider tried delivery 3 times and was unable to contact you.
Therefore, the package was returned to the logistics provider's overseas warehouse for centralized destruction.
For orders where the package is destroyed due to customer reasons, compensation and free reissue cannot be made.
I never received any call from delivery driver and the day in question that they say he tried to contact me was a sunday and i was at home all day

February 21, 2024
Unprompted review
Rated 2 out of 5 stars

They didn't stop my leaks…

The first pair of panties didn't stay dry nor leakproof. I wore them for 2 hours and they were soaking wet. Where they leak is in the upper right side of my leg. I think the leg opening is too loose. I cleaned up and put another one. This one also leaked out the right side. I managed to get some sleep last night. I bought these to help my incontinence problem, not give me any more embarrassing moments nor would I have to wear bulky. Pad or diaper. I love the feel of these, and that the core goes up the waist front and back. Please help me.

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

Far too small even XL, I'm a UK 14

I've had the same experience as many of these reviewers. Ordered from Facebook, thinking it was a UK company, then discovered when I'd paid £40 for 5 pairs, special offer 🤔, they were coming from US I think. Didn't arrive for ages. Difficult to contact. No tracking. Was told they'd resend. I eventually received them
after 6 weeks. I'm a UK size 14. I ordered XL according to their size chart. Far too small. Very brief. Cut into my hips and middle of my tummy. Couldn't bear the hassle of trying to send them back. They do work dribble wise though, but only wear them in bed. 😢

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

If there was a 0 star I would have used…

If there was a 0 star I would have used that. 6 weeks of waiting for my order and still nothing. I have emailed them 4 times and got one reply in which they said they had resent the order. NOT.
I wish I had read this first.
DO NOT USE THIS COMPANY.
Facebook should be held accountable for allowing fraudulent companies to use them to sell products.

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Impossible to contact them for…exchange

Impossible to contact them for exchange. Response keeps telling me my email is invalid. Not so. Us that email all the time. I think this is a scam. Do not order from them! I ordered 10 panties on March 16,2024. Cannot get them to respond.

April 14, 2024
Unprompted review
Rated 1 out of 5 stars

There was no zero rating.

There was no zero rating.
With all the complaints I've seen about this company and their products I cannot understand why Facebook and Instagam allow them to advertise on their websites. I too have nor received almost $250 of their prodoct. Totally agree with most of the comments already posted about their method of operating.

March 14, 2024
Unprompted review

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