Lafayette Photography Reviews 

607
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers consistently praise the exceptionally friendly and professional staff who guide everyone through the routine with complete ease, making photo sessions very comfortable. Consumers also highlight the outstanding product quality, beautiful custom framing, and prompt delivery services that always arrive securely and carefully packaged. However, some customers also noted occasional problems concerning photo quality, mentioning instances where images arrived out of focus or were incorrectly printed. A few people were additionally dissatisfied when receiving incorrect photo formats or dealing with unhelpful communication from support representatives during their order.

What people talk about most

Staff

Users describe satisfaction with the professional and helpful staff. Consumers frequently highlight the... See more

Service

Customers consistently note positive experiences with service, highlighting friendly interactions,... See more

Product

Reviewers highlight positive aspects of product, noting great photo quality and fast delivery. Consumers... See more

Quality

People report positive experiences with quality, highlighting that the photographs are of exceptional... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and excellent packaging. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service, photographs and framing absolutely perfect. Arrived quickly and extremely well packaged. I ordered 3 products but wasn’t able to select my chosen photograph for the walnut framed photograph.... See more

Rated 5 out of 5 stars

The team at Lafayette produce the most beautiful photographs of our kids from their school. There was an issue that I had which was also resolved so quickly and with such kindness on Emma's part. Havi... See more

Company replied

Rated 5 out of 5 stars

We ordered online which was straightforward. We had an issue with delivery (problem with the post, not the company's fault) but Emma was brilliant at sorting it out. She arranged for replacement print... See more

Company replied

Rated 5 out of 5 stars

My son had his graduation in Maynooth University. His photos were taken by Lafayette. I have to say the girl taking them was excellent I can't remember her name she was so good, she did not rush us, s... See more

Company replied


Company details

  1. Photography Service
  2. Aerial Photographer
  3. Photographer
  4. Photography Studio

About Lafayette Photography

Written by the company

Lafayette Photography has been trading since 1880 and is the oldest photography company in in the world still trading today.

We are Ireland and Northern Ireland’s leading academic and commercial photographers, and now growing steadily in Great Britain. Our photographers are experienced in all types of photography from commercial, headshots, large events, graduation and school photography. With our large team of photographers covering a broad range of specialisms, supported by our skilled editing and administrative team, we are well positioned to offer the right photographer, for your particular assignment.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

607 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(607)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great pictures and fast delivery

Great pictures and fast delivery

March 1, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello Kirsty,

Thank you for the review.

We are delighted to see you love your order and that they arrived so fast.

Kind regards
Lafayette Photography
Customer Service Team

Rated 5 out of 5 stars

Well organized fast and efficient

Well organized fast and efficient. Pictures to choose where sent the same day. Photos posted out promptly. Staff were lovely

February 8, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Samantha,

Thank you for taking the time to share your feedback. We are glad to hear our service was efficient from beginning to end.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

To be honest

To be honest, they are doing a very good job. There is nothing wrong I can say about it.

February 25, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Christina,

Thank you for the review.

Kind regards
Lafayette Photography
Customer Service Team

Rated 5 out of 5 stars

Seamless experience throughout.

Seamless experience from booking to receipt of both digital images and prints. The staff were all professional, helpful and efficient from admin to photographer. John the photographer ensured the shoot was relaxed and fun. Admin staff obliged on a request and everything flowed. Highly recommend. There's a reason why this company is around as long as it is. Excellent customer service.

February 24, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello Louise,

Thank you for your lovely review.

It's always great to see our customers, had such a brilliant experience.

Kind regards
Lafayette Photography
Customer service Team

Rated 5 out of 5 stars

Super service from start to finish…the…

Super service from start to finish…the photographs are gorgeous

October 30, 2024
Lafayette Photography logo

Reply from Lafayette Photography

Hello,

Fabulous to see you had such a positive experience and love your images.

Thanks for the review.
Kind regards
Lafayette Photography
Customer service Team

Rated 5 out of 5 stars

That I’m proud of myself

How great the pictures were

February 19, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Conor,

Great to see you are proud of yourself.

Thanks for the review.

Kind regards
Lafayette Photography
Customer service Team

Rated 5 out of 5 stars

Grad photos

Missed graduation due to covid. Arranged a photo session later with Lafayette who were so obliging and took some great pictures!

February 17, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Mary,

Thank you for the wonderful review! We are glad to have helped capture these important memories for you.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Excellent

Excellent service . Staff really showed interest in the graduate and their families

February 19, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Áine,

Thank you for taking the time to share your experience. I am glad to learn our staff were accommodating to you.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Fun photo shoot

How the photographer made me relax and have fun…. Hate getting photos done and it was my graduation and he made me laugh.

November 11, 2024
Lafayette Photography logo

Reply from Lafayette Photography

Hi Debbie,

Thank you for the wonderful review! Delighted to hear our photographer was able to put you at ease.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Excellent photo package

Excellent photo package including frames images and digital photos of my daughter’s special occasion. Friendly helpful service. Quality of photos amazing. Thrilled with everything. Quick service.

February 8, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Karen,

Many thanks for taking the time to share your experience. We are delighted to have helped capture these special memories for you.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Take a Photo

Stands for Photos

January 29, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello Kevin,

Thank you very much for your review.

Kind regards
Lafayette Photography

Rated 4 out of 5 stars

Good quality photos

Good quality photos, it would be great to have 3 different photos ,than one photo in different sizes.

January 25, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello Jes,

Thank you for your review.

If you contact our team, I am sure we would be happy to advise on how different poses can be added.

Kind regards
Lafayette Photography

Rated 5 out of 5 stars

A Very Well Done!

LaFayette customer support were excellent in ironing out an online payment glitch!

On the day itself, we were given VIP treatment and moved to the top of the queue as soon as we arrived, courtesy of having paid online.

The Family Package arrived in a timely manner, within a week, by courier.

All in all, a most enjoyable experience from start to finish.

Top marks to all at LaFayette!!

January 26, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello Kieran,

Thank you very much for your kind review.

We as a team do strive to ensure all customers are happy with every aspect of the process, so it is brilliant to see that this was your experience.

Kind regards
Lafayette Photography

Rated 5 out of 5 stars

Well organisesd

Well organisesd. Good quality photos. Ease of ordering and delivery.

January 17, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hello Adrian,

Thank you very much for taking the time to review your experience with us.

We are delighted to see your dealings with us from start to finish has been so positive, thank you again for sharing this with us.

Kind regards
Lafayette Photography

Rated 5 out of 5 stars

The photographer was brilliant made the…A fabulous experience

The photographer was brilliant made the experience great sadly I don't remember her name. She was super 👌

November 27, 2024
Lafayette Photography logo

Reply from Lafayette Photography

Hello Anne,

Thank you very much for taking the time to tell us about your experience.

We are delighted to learn you had such a lovely time, and we will ensure we pass on your feedback to the photographer in question.

Kind regards
Lafayette Photography

Rated 5 out of 5 stars

Lovely girl taking photos on the day

Lovely girl taking photos on the day. Photos are fab. Once I picked my photos they were here within few days. It was nice to have the time to look over all photos before deciding what to pick. Fast delivery

January 18, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Anne,

Thank you for the wonderful review. We are delighted to know you were satisfied with our service from beginning to end.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

The Photographer was very professional…

The Photographer was very professional and accommodating.

January 10, 2025
Lafayette Photography logo

Reply from Lafayette Photography

Hi Gearoid,

Thank you for taking the time to share your experience with us.

I am glad to hear our staff were welcoming to you on the day.

Kind regards,
Lafayette Photography

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