Lafleurdeluxe Reviews 17

I ordered flowers to
Be delivered on my mothers 70th birthday and they never arrived. I wasn’t able to be with her and this gesture was a way of expressing our love for my mother and regret that we couldn’t celebrate with her. The flowers eventually were delivered late on Tuesday 14th by which point she had already had to leave to go back home. Fleer de luxe have have no phone number and their email communication is slow. Additionally I have been told that as the flowers were already delivered we cannot have a refund or a replacement so someone out there has my mother’s flowers….60 pounds later… I do not recommend this business if you’re expecting flowers to arrive on the day you have requested. So so disappointed and shocked that they don’t seem to understand being 2 days late to deliver flowers is unacceptable.

La Fleur De Luxe is one-of-a-kind, real long-lasting roses that are high quality and smell amazing! I recently received a beautiful round box of roses and was deeply impressed and felt so loved and touched. The packaging is exquisite! I cannot wait to enjoy these for a long time. If you're looking to impress a loved one, friend, neighbor, or client, La Fleur De Luxe is the place! I will recommend this company 100%! Thank you!

Horrendous experience! Worst customer service ever and the roses were wilted and smelled like cheap $2 perfume.
Avoid this company.

Thank you very much for your service and beautiful gorgeous flowers!!! Thanks for quick delivery:))

I have already emailed this company as have many others. It appears this company is getting confused with another company - fleur deluxe in the UK. Unfortunately the company have struggled to get trust pilot to remove the reviews that very obviously are meant for an English company. I accidently gave a bad review myself, but realised my mistake deleted it and emailed the company to let them know there was an issue. It is a shame trust pilot do not seem to be able to do something about it so therefore I am giving the company 5 stars to try and ensure their star rating is not affected until this is resolved. The products on their page appear fantastic and they responded promptly with thanks when I emailed them to inform them.

Apologies la fleur delux. There is a company in the UK with the same name. It appears that I and many other UK residents are confusing the two businesses.

Recently i ordered flowers online for Mother’s Day. Due to a computer glitch they were not delivered. I think everyone went online this year for obvious reasons.
I give five stars though as their response to the problem was excellent. they responded to my email. I spoke to them and was offered either an immediate refund or for the flowers to be delivered the next day with a complimentary gift and an apology card to my mother. Good enough, after opting for the latter, they showed up at my mothers the next day. The flowers were beautiful and in a very generous quantity. So mum was very happy.
I know that that the weekend proved difficult for so many companies with everyone suddenly going online. I am not sure many would have dealt with it so swiftly and decisively. A measure of a company is not just when all goes well , it is also on those rare occasions when it doesn’t.
And that is why I give ‘ Fleur de Luxe ‘ five stars. I was treated well . They sorted it as fast as possible with extras. And I will definitely be using them again soon as I trust them . And the flowers were really beautiful .

Absolutely fantastic service and delivery, Louise Jessica and all the staff are extremely professional, I would recommend this company as your first choice.fast and easy. Gary your best customer

Bought flowers for my granddaughter for her 7th birthday as it’s lockdown so wanted to give her an extra treat, I didn’t want to pay too much and other florists can be really expensive. I spoke online the day of delivery to someone and asked if they would definitely be delivered on the day, they gave me an hour slot when they’d be delivered, when they came my son was out so the left them in the porch, they were in a big box then wrapped in lovely paper and then in a small pink box and the flowers were beautiful, definitely use them again.

Flowers rectified quickly - they were beautiful.
I ordered some flowers for my Grandma's birthday. They arrived a couple of days earlier than planned and they were pretty but some of the roses were dropped and the leaves were crispy. I emailed the company and sent a photo. They immediately said they would send a new bouquet out to her. They arrived within the next day or two. They were so much better and she loves them.
Really happy with the service, it would have been nice for it to have been right the first time, but they solved the complaint quickly and I would order again.

Amazing service from Louise today-I had to send flowers urgently and was in a bit of a pickle. She was so helpful and patient. Thank you so much xx

I left it very late to order flowers for my Auntie - other companies had no dates available pre-Christmas but you were able to get flowers to her within 2 days. She is absolutely delighted with her beautiful Christmas bouquet so thank you for your fantastic service and for your flowers that are giving someone so much pleasure.

Very beautiful arrangements! Delivery was fast, with a personal touch. Next time will try different design.

I bought pink roses from La fleur de luxe for my Mother's birthday, with the intention that she will be able to enjoy seeing fresh flowers all year round. I am very pleased with the service- easy to navigate through the website and got my special request fulfilled. My Mother was thrilled to receive such beautiful flowers! La fleur de luxe exceeded my expectations!

fresh looking flowers, quick delivery,

The flowers exceeded my expectations!
Fast shipping, received in 2 days.
Nice white shipping box and safe packaging.
Definitely will use again Lafleurdeluxe!