Laguna Motorcycles Reviews 94

Fantastic service! I bought a Ducati 1198S from Laguna 2 months ago and had mechanical problems with the clutch and gearbox and battery and a de. I live 100 miles from Ashford but the team there collected my bike in a van, replaced the clutch and battery and brought the bike back to me. it now runs like a dream and the V Twin sound is pure heaven! Big thanks To Bill in the tech team, Ryan for 2 trips up to me and Andy in the sales team - great bunch of guys and first rate service. Thoroughly recommend the sales and service team at Laguna Ashford. Big thanks Steve R.

Great service & very friendly staff. Immediately approached and pointed in the right direction when looking for a gift.

First class service. Efficient, competent and friendly.

Bought a used Triumph from Laguna Maidstone. Haven't bought a motorcycle from a dealer before so this experience was well above expectations. Lawrence was a pleasure to deal with and I'm very happy with the bike.

Mark Hall I spoke to on the phone about a bike I was interested in, due to work commitments and the location of Laguna Motorcycles it wasn't possible for me to view the bike beforehand, putting my full trust in Mark and buying the bike over the phone was a gamble but it was one that was worth making not only was the bike more than what he described he also got me a cost effective delivery to my home address some what 200 plus miles away, if there was more stars to give I would without hesitation Mark was a true gent and can only recommend him to anyone who is serious about buying a bike from Laguna.

Very happy! Thank you for the great service.

Excellent reception from Liga for giving me advice on which tyres to go for !! And a fast turn around from Brian in the workshop fitting my tyres !!

Popped down for the demo day! Had a great day being very well looked after by Liga, a friend had a issue with his bike and Brian kindly helped us out with it. Couldn’t fault either of them!
I popped into the clothing side and to say the staff where unsatisfactory. Everywhere else was absolutely fab but the clothing could use some improvement.

Brought an mt09 last week and it was a pleasure to deal with this dealership from start to finish! Many thank to Liga, Brian and mark

Fantastic service beyond expectations from Laguna Ashford - really the best
Paintwork polished to perfection and other work carried out faultlessly whilst I had a demo bike supplied
Highly recommended
Big thanks to Jim
Five stars all round

Very poor service I went to Laguna motorcyles asked to see a sales person but during to the current issue no one available was asked to leave my details for a sales person no one called me back I then called and asked to speak to sales Mark answered the phone but was busy with a customer stating I will call you back in hour 7 days later no call back It was my intention of placing an order for a new Burgman I have just put an order in at a BMW dealer for 10000 pound bike being built now poor service payes a price.

If you need to order an urgent spare part by post, please bear in mind that only one of their branches has the ability / authority to post anything out and first, it must navigate their own internal postal system.
Total time for an very urgently needed spare part, from ordering an “in stock” item, to arriving by 1st Class post: 7 working days.

Service.
Had my Triumph serviced by Chris at Laguna Ashford. All the staff were very polite and friendly. It was returned to me in showroom condition! Took the bike out for a run. No problems, runs beautifully.
Thanks Guys & Girls.

I don't normally give reviews as people are born to make mistakes. It only takes one bad experience and a dealer can be made to look bad.

My experience was they just kept giving. I already had a great deal but they went even further by fitting an Arrow exhaust, and then giving a boxed standard exhaust. The staff were not salespeople they were more like people you know. They even checked the tyre pressures of the car we came down in.

Ashford made the whole thing a pleasure. The 178 mile journey home on the Street Triple RS is a bike I would recommend to anyone. A brilliant bike.

For me there’s been something extra special dealing with Laguna. I’ve purchased two motorbikes over the past two years and the non hard sell of their sales team has been refreshing - these guys are just nice folk clearly passionate and knowledgeable about the bikes. I picked up my last and dealt with Toby at Ashford- he really couldn’t do enough to make the whole experience a great one - the sales chaps really do all work as a team each on hand to help. Clearly backed by great leadership.

Had a very bad experience at Maidstone. Not all lagunas fault but they were still poor. Over the phone secured a duke gt. Had a large distance to ride. Unfortunately my pex bike developed a suspension fault. I informed laguna. I went down to pick up my gt and laguna charged me full retail for the fix whilst trying to knock me down on things we had already agreed on for the pex price like it needed a minor service. Kept me waiting ages too. My advice is dont distance buy from them. Also found bad scratches on my new gt metal work under the pannier on one side when i removed them.

The best feeling ever , walking into Laguna to see my new bike for the 1st time , it was centre stage with a Congratulations notice and my name on the sign ! Great service from James Brown and the workshop guys that had fitted the extra bits i ordered . Thank you all 👍

After spending many happy hours looking at the bikes, having countless free coffees and chatting to the guys at Laguna, I have just ordered my first ever brand new bike - Triumph Scrambler 1200 XE. James Brown has always made me feel very welcome without ever being a pushy "salesman". The new showroom is spacious and the whole process was as fun and exciting as buying a new bike should be. I can't wait to collect the bike next weekend, after the accessories have been added. I recommend these guys 100%! Thanks Matt

I’ve always purchased my new motorcycles from Laguna Performance Centre in Ashford and have been delighted with the customer service on every occasion.
I recently bought a new Ducati and again the transaction was smooth and easy especially as Garry Hunt was taking care of the sale.
Garry is very passionate and customer focused and I would always feel confident dealing with him again as he has always gone that extra mile to facilitate a great experience.

I've visited Laguna Motorcycles (Maidstone branch) a couple of times now, and as others have mentioned on here, the sales team could do with a bit of a refresher in making potential customers feel welcome. Maybe the business is thriving and there's no need to go that extra mile. So these would be my "bad" Laguna.
I've also visited Laguna Triumph Ashford branch a couple of times in the past, and I have to say, this smaller branch appears to be much friendlier and happy to talk and offer test rides without too much hassle. Even though I live much closer to Maidstone than the Ashford branch, I'd go the extra few miles as their team also seem to when it comes to making you feel welcome. So these would be my "good" Laguna,
I've not been to Laguna Performance near Ashford - so they're my "unknown" Laguna.. I am in the market for a new Ducati so maybe I'll give them a try soon.