Super fast delivery, rapid response customer service. Ordered 5 rugs and love the look, print, quality and feel. Exactly what I was looking for at a very reasonable price point! Buy with confidence.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My recent experience with Lahome is Five Star: #1: Shipped & arrived on time! #2: Imagine my delight, the rug design and colors are even more beautiful than I had expected! #3: The softness & durabili... See more
Lahome stayed in contact during the order/shipping process, which was nice. The order arrived fairly quickly and well packaged. But the rug I bought from them was EXACTLY as described - soft, colorful... See more
I’m so impressed with Jen in customer service, she has been a pleasure to work with. One of my rugs got lost in shipping and when contacted her to let her know I never received my rug; she looked it... See more
Company details
Written by the company
Lahome rugs are machine washable and crafted with our signature Cloud-Soft™ comfort, bringing warmth and coziness to your home. Every rug comes with a built-in non-slip rug pad—no need for extras—making them safe and convenient for families with kids and pets. Designed to be stain-resistant, foldable, and durable, our rugs combine everyday practicality with timeless style. At Lahome, we’re dedicated to blending aesthetic design with comfort, creating rugs that make your home feel as beautiful as it is welcoming. With free shipping and 30-day hassle-free returns, it’s easy to find the perfect piece for your home. Explore our collection today and bring warmth, beauty, and comfort into every corner of your space.
Contact info
United States
- lahomedecor.com
4.6
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have AMAZING customer service and…
They have AMAZING customer service and the store has so many styles to choose from. Prices are in their own category, low and friendly for the average buyer.
March 7, 2026
Unprompted review
My dog (Jackson) & I LOVE the rug
I just got the rug, and I LOVE it! So does my old dog!
Customer Service has been helpful when I asked about when I would receive it. I'm definitely buying more!
March 6, 2026
Unprompted review
Beautiful rug
The rug came in and is beautiful! Had some issues with shipping and customer service was very slow to respond, but overall turned out to be a good experience.
February 24, 2026
Unprompted review
It’s a bath mat
I have three dogs so a washable rug is essential. The rug I purchased is very pretty and will easily fit in my washer but it’s basically the same as a bath mat. $75 was pretty pricey for what I got. Would have loved to have bought more but just can’t justify the cost for what you get.
March 1, 2026
Unprompted review
Reply from Lahomedecor
We really appreciate your honest feedback—and we're so glad the rug works well for your pups! 😊🐾 You're right that our rugs are designed to be lightweight and easy to wash, but we completely understand wanting more value for the price. We'll definitely share your thoughts with our team.
Beautiful and soft rugs
Beautiful and soft rugs. Great customer service. Jen at customer service was quick and ready to address emails regarding my order. I will certainly purchase again and recommend to friends and family!
March 1, 2026
Unprompted review
Poor customer service
I ordered several rugs and received partial order 2/13. Unfortunately, one runner was missing from the order. After four emails, finally received response on 2/23, but it was like a form response as if the responder (or AI??) didn’t understand my request. I promptly responded with their requested info, then had to wait another week before getting another response. Again, sadly, the response wasn’t directed to my specific issue. Sure wish they had a phone number to call and get an immediate response. I like the rugs but won’t use again because of all these delays and hassle.
February 13, 2026
Unprompted review
Reply from Lahomedecor
Dear Anne Thornton,
We sincerely apologize for the delayed response—that's not the experience we want for you. Our Hong Kong support team was on holiday for Lunar New Year (Feb 13–23), which caused a backlog we're now working through. Thank you so much for your patience and understanding.
The 5x7 rug is very nice
The 5x7 rug is very nice. I ordered the 5x7, 2 runners, 12 corner grippers and picked a bonus Christmas rug on 17/Feb/26 and received everything except the runners on 23/Feb/26. I sent a msg to customer service last week indicating that the runners have not yet been delivered. As of today, 4/Mar/26, no response and no runners have been received. The only way to contact this company is by email. They do not appear to have any service agents.
February 23, 2026
Unprompted review
Reply from Lahomedecor
Dear friend,
We sincerely apologize for the delayed response—that's not the experience we want for you. Our Hong Kong support team was on holiday for Lunar New Year (Feb 13–23), which caused a backlog we're now working through. Thank you so much for your patience and understanding.
Customer service sucks
I have tried to contact customer service for three days and have had no response
Your reply is even worse than your customer service since I didn't even make my complaint until March 3rd
March 1, 2026
Unprompted review
Reply from Lahomedecor
Dear Carrie Dorszynski,
We sincerely apologize for the delayed response—that's not the experience we want for you. Our Hong Kong support team was on holiday for Lunar New Year (Feb 13–23), which caused a backlog we're now working through. Thank you so much for your patience and understanding.
Rug was great quality but I ordered the…
Rug was great quality but I ordered the wrong size. Despite that, the company was able to work with me on an exchange. Highly recommend working with Lahome.
March 4, 2026
Unprompted review
This is one of the most responsive…
This is one of the most responsive companies I have ever bought from. I accidentally ordered two-they immediately fixed the order. Very nice product, great price, fast shipping. My son loves this rug (it was a gift for him). I will be buying more! Just overall, great experience.
March 2, 2026
Unprompted review
full refund given
Hello, After being sent the wrong rug by accident I am happy to report that I have been promised a full refund. I was also told to keep the rug that was sent by mistake which I thought was generous. I appreciate the customer outreach to help settle the issue. It speaks well for the company. Best, anna
March 2, 2026
Unprompted review
The rug itself is beautiful and perks…
The rug itself is beautiful and perks up my living room.
March 2, 2026
Unprompted review
Rug came quickly
Rug came quickly, vibrant colors, super soft. Very pleased with this purchase.
February 28, 2026
Unprompted review
Rugs are thin and flimsy
Rugs are thin and flimsy. It is a print on fabric like a blanket then seen onto rug backing. Product won't last long. We had one session of cleaning a spot and the fabric is all stupid now. Horrible. Don't buy. Not quality at all.
February 23, 2026
Unprompted review
Reply from Lahomedecor
Dear friend,
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. 😔 Quality and durability are important to us, and it's disappointing to learn we missed the mark for you. If you're open to it, please DM us your order information so we can make things right. We'd love the opportunity to address your concerns directly. 💛
great rug
great rug
good texture and feel under foot; nice size and adds a nice touch to the bedroom floor
February 26, 2026
Unprompted review
Scary Reviews
After ordering, I was nervous seeing several reviews stating Lahome was a scam and people weren’t receiving the product as advertised. I received mine yesterday and I was so surprised. The quality was way beyond what I expected. It’s soft, thin but has a nonslip backing. I was essentially expecting a misprinted blanket after seeing other reviews and that was not the case. I did find that the pricing was not uniform across platforms. On their website, it was $200 and on Amazon, it was $120. Guess where I ordered… I brought it up with customer service and they responded within two days offering a 20% refund. I’m very pleased with my experience with Lahome,
February 27, 2026
Unprompted review
I wasn’t entirely happy with this rug…
I wasn’t entirely happy with this rug and was only offered a partial refund. Be warned that they don’t accept returns. The rug has no nap and my vacuum doesn’t glide across- it gets stuck on the rug.
February 27, 2026
Unprompted review
Reply from Lahomedecor
Dear Christina Tolomei,
Thank you for your feedback. We’ve responded to your concerns via email—please check your inbox (including spam/junk folders). If you have any further questions, please reply directly to our email and we’ll provide immediate assistance. Have a good day.:)
costumer service
The costumer service was amazing and helped me retrieve my order!
February 27, 2026
Unprompted review
What is a return address of phone number to call you????
I like the carpet; I DO NOT LIKE the fact that I can not reach anyone in regards to a return. No phone number to call, or NO return on an email sent twice for an ADDRESS to send the carpet back.
February 24, 2026
Unprompted review
Reply from Lahomedecor
Dear Mark,
Please accept our sincere apologies for the delay in our communication and any inconvenience this may have caused.
Due to the Lunar New Year holiday (February 13–23) observed by our Hong Kong–based customer support team, our availability was limited during this period. We’re happy to confirm that our team has now responded to your request via email and is actively following up on your case.
Thank you very much for your patience and understanding.
Reevaluated review
I ordered two rugs. I only received one rug. I have emailed customer service six times. Without any response. I like the rug I received and would like to have the second rug. Or receive a refund.
I didn’t realize it was the Chinese New Year. My second rug arrived and I and happy with both rugs.
They are pretty and soft. But, they are hard to vacuum. 🤷🏻♀️ we’ll see how they wash.
February 14, 2026
Unprompted review
Reply from Lahomedecor
Dear Kathy,
Please accept our sincere apologies for the delay in our communication and any inconvenience this may have caused.
Due to the Lunar New Year holiday (February 13–23) observed by our Hong Kong–based customer support team, our availability was limited during this period. We’re happy to confirm that our team has now responded to your request via email and is actively following up on your case.
Thank you very much for your patience and understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.