I am updating this review because after getting in contact with LBL customer service they have sorted out the problem and I’m happy to report that my boots arrived today and I love them. I was even... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely products, just a couple of observations. I was sent a size 40 in a 39 box, so I had to send it back. The customer service team were very helpful.. however one of the flip flops had a sharp edge... See more
Love my sandals! Very high quality and well made, beautiful bead work. Comfortable after they are worn a few times. The only issue is that I wish they had half sized because I had to size up to a seve... See more
Great customer service, super fast shipping and the boots are just what I wanted; comfortable, warm, well made and look great. Thank you!
Company details
Written by the company
Born in 2002 at London's iconic Portobello Market, laidback london embraces the beauty of handmade products crafted on the Kenyan coast. Committed to durability and sustainability, laidback london supports local communities and offers products that truly last. Each piece in the collection is unique, embodying timeless design and valuing natural materials that only get better with age.
Contact info
Unit 401 Metro Line House, 112 118 College Road, Harrow, HA1 1BQ, London, United Kingdom
- 020 79934703
- help@laidbacklondon.com
- laidbacklondon.com
4.1
Great
943 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my shoes so much
Love my shoes so much! I have two pairs that I absolutely adore. Such beautiful quality
April 30, 2025
Great sandals well made and stylish
Great sandals well made and stylish. I own 4 pairs and love each sandal uniqueness. Wonderful that this company gives back. Highly recommend these sandals and shoes.
May 7, 2025
Ordering and delivery was great!!
Ordering and delivery was great!!
My only concern in my opinion, the bed of the sandals are too slippery. When walking my feet are slipping and sliding within the sandals. They are beautiful!
April 28, 2025
Reply from laidback london
Hi Carol, thank you so much for your feedback - I’m glad to hear that ordering and delivery went smoothly, and that you find the sandals beautiful!
I’m sorry to hear about the slipping issue. We appreciate you sharing this, as it helps us improve. If you’d like, we can suggest ways to improve grip or recommend a style that might better suit your needs. Please feel free to let us know!
Absolutely love my shoe…
May 1, 2025
Item arrived quickly and I am very…
Item arrived quickly and I am very happy with the goods
May 1, 2025
perfect shoes
Strong, comfortable AND stylish! My foot is very fine and still stays well maintained in the shoe.
It is my third pair from your brand for different seasons and I am a big fan. I live on the road and mostly outside and I can litterally walk everywhere with them, they are very sturdy while still feminine, well protecting for my feet, amazing quality, and I love the look, never disappointed.
April 29, 2025
great shoes.
April 17, 2025
The shoe is beautiful very comfortable
The shoe is beautiful very comfortable, but the style just doesn’t work with my feet. May try and buy a different style.
April 22, 2025
Reply from laidback london
Hi Donna, thank you so much for your kind words! We're glad to hear you found the shoes beautiful and comfortable, even if this style wasn’t the perfect fit for you. Hopefully, you’ll find another one in our collection that suits you better — we’d love to have you back!
Beautiful shoes and amazing customer…
Beautiful shoes and amazing customer services when I had a little issue with my order. The sandals are beautiful, lots of people asking where I got them from.
May 20, 2025
Unprompted review
Beautiful Sandal
Beautiful sandal, well made. I am sure I will wear a lot - versatile and will go with a variety of outfits from jeans to dresses.
April 10, 2025
The fit was perfect and comfortable…
The fit was perfect and comfortable right out of the box. The fabric and styling are cheery and great quality.
April 10, 2025
Wonderful,
Wonderful,
I need a pair in every colour!!
I hope they’ll be coming back later this year thanks 🙏
March 24, 2025
Cute Slides
The first pair of slides I ordered were too big so I sent them back & ordered a smaller size. The return was easy and quick. The new size came quickly. These sandals are so cute & comfy!
April 16, 2025
Beautiful shoe, but uncomfortable.
Beautiful shoe, but uncomfortable.
I had bought these sandals many years ago and wore them all the time because they were very comfortable and unique. I wore down the soles after years of use, so I bought new ones. However, this time, I find the toe thong of the new sandals very uncomfortable when I walk. I'm disappointed that they have changed because they are beautiful shoes.
April 15, 2025
Reply from laidback london
Hi Phyliis, thanks so much for your feedback. We're really sorry to hear that the new pair doesn’t feel as comfortable as your original sandals. While we try to maintain the same handcrafted feel and unique look, there can be slight variations from design to design. We appreciate you sharing your experience and will pass this on to our product team. If there’s anything we can do to help, feel free to reach out to us directly.
Love Laidback London
Love Laidback London and their beautiful sandals and Booties. I have been purchasing items for 6 years now. LOVE 5***** stars for customer service!
May 10, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.