I ordered this for my husband who has had a bum bag from Maxwell-Scott for many years. Fabulous quality with enough space to hold all his cards (mainly heritage organisations). Item not in stock... See more
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Review summary
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Absolutely beautiful product - and amazing customer service. I honestly couldn’t recommend Maxwell-Scott highly enough. I have bought quite a few items from them now and I have never been anything but... See more
Company replied
Beautifully crafted luggage labels. Had to wait for them to come from Italy which was frustrating as the website stated “in stock” but they arrived in time for Christmas and it was worth the wait. Hav... See more
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Beautifully made laptop bag, I am so pleased! Brought this for my husband’s 50th birthday…. He was very pleased. Great customer service. I have also previously purchased the doctor’s bag a few... See more
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Company details
About Maxwell-Scott
Written by the company
Maxwell-Scott fuses British design with the finest Italian craftsmanship. Luxury range of luggage & travel bags, holdalls, leather briefcases, shoulder bags and ladies handbags, classic handbags, luxury briefcase, womens leather shoulder bags, leather wash bag and leather gifts for men in brown, tan and black. All our luxury Italian leather goods come with a full guarantee.
HANDMADE IN ITALY
ABOUT MAXWELL–SCOTT
Our family-run business was founded by English entrepreneur William Scott Forshaw in 2002, championing the values of superior quality, timeless style and durability. Renowned for creating forever leather bags and accessories to be passed down through generations, we continue to be inspired by the iconic shapes, effortless style and extraordinary precision that is synonymous with fine British design.
We’re a luxury brand that genuinely cares (you’ll find no greenwashing here). We sustainably source only the finest, most durable full grain leather, and trust expert leather artisans to handcraft our premium leather bags and accessories at a highly-regarded atelier in Italy — we always have, and we always will.
WHAT SETS US APART
We believe in fine quality, genuine leather goods that are made to last, which is why we offer a unique 25-year warranty and friendly, hassle-free customer service for your peace of mind. You can trust us to ensure that your luxury Italian leather bag or accessory will be handcrafted, quality checked, wrapped and delivered to you with pride and care. Our love for leathercraft begins with the journey of our products, and ends with our satisfied customers — we’re here to assist you with your purchase, every step of the way.
Contact info
Unit 9 Hassacarr Close,, YO19 5SN, York, United Kingdom
- 0870 242 4684
- info@maxwellscottbags.com
- www.maxwellscottbags.com
4.6
Excellent
904 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Maxwell-Scott
It is great to hear you like the item ordered. We thank you for choosing Maxwell-Scott and apologise for the delay with the shipping. Charlotte Forshaw - Customer Services Manager
Beautifully made laptop bag
Beautifully made laptop bag, I am so pleased! Brought this for my husband’s 50th birthday…. He was very pleased.
Great customer service.
I have also previously purchased the doctor’s bag a few years ago, same great service. Maxwell Scott is my go to for great quality and great services!
I am definitely going for the luggage next! Thank you for a wonderful product and amazing service!
March 30, 2026
Reply from Maxwell-Scott
Thank you for taking the time to leave a review! We are very happy to hear your husband was happy with your gift, and it is great to see you choosing Maxwell-Scott again! We look forward to assisting you again in the future. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
We are very pleased to hear you like your item, and were impressed with our customer service. Thank you for your review, Fabienne! Charlotte Forshaw - Customer Services Manager
It took 3 months for my order to arrive!
March 10, 2026
Reply from Maxwell-Scott
Thank you for your review, Eleanor. We really appreciated your patience with your order.
We’re sorry that the delivery time felt longer than expected. As your keyring was handmade in Italy, production can take additional time to ensure the level of craftsmanship and quality we aim to deliver, even for smaller items.
During the Christmas period, our family-run atelier also experienced some unforeseen delays, which impacted production times more than usual. We sincerely apologise for any inconvenience this caused.
We always aim to communicate lead times as clearly as possible, and your feedback is really valuable in helping us continue to improve both our processes and communication.
We hope you’re pleased with your keyring now that it has arrived, and if there’s anything further we can assist with, please don’t hesitate to get in touch.
Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
We are very happy to hear you are pleased with the quality of your new product. Thank you for taking the time to leave a review. Charlotte Forshaw - Customer Services Manager
Leather Bags have fake leather lining
Advertised was a bag that would last a lifetime.
Unfortunately that is not the case.
The lining of the bag is made of fake leather that inevitably dissolves over time.
They do offer to replace it at the cost of $100USD, saying this is due to "normal wear".
March 19, 2026
Unprompted review
Reply from Maxwell-Scott
Thank you for your feedback. We’re sorry to hear that you’re disappointed with your bag.
We have previously been in touch to explain that the wear to the interior lining is not a manufacturing fault, but rather a result of age related wear, and therefore falls outside of our warranty coverage.
As outlined in our correspondence, we do offer a repair service at a heavily subsidized cost, which is intended to help extend the life of the product in situations like this.
We understand this may not have been the outcome you were hoping for, but we do aim to be transparent and fair in how we apply our warranty policy. We’ve followed up to assist further and are waiting to see how you wish to proceed.
If you would still like to continue the conversation, we’d be more than happy to help, please feel free to reply to our email at any time.
Kind regards,
Charlotte Forshaw - Customer Services Manager
Quick delivery
March 2, 2026
Reply from Maxwell-Scott
It is great to hear you were happy with the delivery of your order. Thank you for taking the time to leave a review, Rory! Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your review, Alun! We are pleased to hear that you like your new glasses case. Charlotte Forshaw - Customer Services Manager
Great product a little bit pricey but…
Great product a little bit pricey but it feels like luxury
February 19, 2026
Reply from Maxwell-Scott
We are very happy to hear you like your new product and can feel the luxury we aim for. Thank you for taking the time to leave a review! Charlotte Forshaw - Customer Services Manager
Fabulous service from Maxwell-Scott..
Fabulous service from Maxwell-Scott... I ordered The Gabbro-Large-Leather Sunglasse case in Dark Chocolate with personalisation....
They informed me straight away that the Gabbro in Dark Chocolate was not in the UK warehouse at the time...and if i was happy to wait a few day's ....as soon as it is in there warehouse and as been posted to me they would let me know...and they did...
The Gabbro leather case is quality...craftsmanship...gorgeous..
The personalisation in gold is perfect.
I recently brought a new pair of Ray-Ban New Wayfarer classic sunglasses in polished Tortoise...they fit like a glove in my New Maxwell-Scott Gabbro case....
Would i recommend Maxwell-Scott to Friends...of course.....will i be buying again from Maxwell-Scott in the near future....yes...yes...yes... Fabulous quality products from a Top Class company...
Rod Tenby
February 24, 2026
Reply from Maxwell-Scott
Thank you very much for this wonderful review! We’re delighted to hear that you’re pleased with your Gabbro Glasses Case and the personalisation.
We really appreciate your patience while we arranged for the Dark Chocolate colour to arrive in our UK warehouse, and we’re glad our team kept you updated throughout the process.
Thank you again for your kind words and recommendation. We look forward to assisting you again in the future.
Charlotte Forshaw - Customer Services Manager
Everything's all right
January 20, 2026
Reply from Maxwell-Scott
We are very happy to hear that you are happy with your order. Thank you for your review, Tomasz! Charlotte Forshaw - Customer Services Manager
Impressed
From the shopping experience on the website (easy to navigate) to a prompt delivery, all went smoothly.
February 4, 2026
Reply from Maxwell-Scott
Thank you for your review! It is great to hear you found the shopping experience easy and are happy with the delivery. Charlotte Forshaw - Customer Services Manager
Fabulous Quality
Outstanding quality bag. My Daughter was delighted with her gift. A slight hiccup with the delivery timeframe was dealt with efficiently, and the wait was worth it! I would highly recommend Maxwell-Scott to anyone who appreciates the finest in leather bags and appreciates great customer service.
February 11, 2026
Reply from Maxwell-Scott
We are very pleased to hear your daughter was happy with her gift. It is also great to hear you were happy with how we dealt with the delay of your order. Thank you so much for taking the time to leave this review, Darren, and we look forward to assisting you again in the future! Charlotte Forshaw - Customer Services Manager
I love my leather backpack
I love my leather backpack. It feels like it will last for ages and age really well. It's excellent quality, came with a dust bag, and was shipped quickly. Five stars!
February 9, 2026
Reply from Maxwell-Scott
Thank you for your review, Brigitte! We are very pleased to hear you like the backpack and are happy with its quality. Charlotte Forshaw - Customer Services Manager
Paid for express delivery for a…
Paid for express delivery for a birthday present for my husband. Wasn’t made aware the product needed to come from Italy which took 3 weeks !! Actual product was great but delivery time was a big issue.
January 30, 2026
Reply from Maxwell-Scott
We are very sorry for the delay with your order. We can confirm that the delivery charges have been refunded due to the inconvenience caused. It is still great to hear you were happy with the product, and appreciate the feedback regarding the delivery. Thank you again for your review. Charlotte Forshaw - Customer Services Manager
Delivery started off tricky but Sam…
Delivery started off tricky but Sam sorted this situation out for me
Thank you
January 30, 2026
Reply from Maxwell-Scott
We are pleased to hear our customer services team helped sort your situation and delivery. We thank you for your review! Charlotte Forshaw - Customer Services Manager
Clear communication and reliable delivery
Ordering through the online website was very easy. I received an email informing me that the product was out of stock, along with a clear indication of the expected delivery time.
Product was delivered exactly within the given timeframe and fully met my expectations. Great good quality!!!
January 30, 2026
Reply from Maxwell-Scott
It is great to hear you were happy with the order process and our communication throughout your order. Thank you for taking the time to leave this review! Charlotte Forshaw - Customer Services Manager
Thank you!
Thank you! I received my "The Varese" bag, by UPS courier, and am delighted with it. (Order No. 509721 refers.)
January 20, 2026
Reply from Maxwell-Scott
We are very pleased to hear you are delighted with your new bag. Thank you for your review! Charlotte Forshaw - Customer Services Manager
Don’t buy from this company
I purchased a leather suitcase from Maxwell-Scott and a leather attaché case. Both are unusable since the hardware was defective. The handle on the suitcase broke loose. The company replaced a pin and that broke as well. The attache case has a latch that froze when I was in a business meeting and I had to use a screwdriver to break the latch to open the case, ruining the case. In all, I lost over $2400,oo worth of products. These cases were garbage. Buy someplace else.
February 2, 2026
Unprompted review
Reply from Maxwell-Scott
Thank you for your review. We are very sorry to hear that you are experiencing issues with your products. Our customer service team has reached out to you in order to try and find a resolution. Charlotte Forshaw - Customer Services Manager
Prompt and good communication when…
Prompt and good communication when asked for my order status. My order was delivered on time and in great condition.
January 20, 2026
Reply from Maxwell-Scott
Thank you for your review, Satish! We are very pleased to hear you were pleased with our communication and happy with the condition of the item. Charlotte Forshaw - Customer Services Manager
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