I ordered this for my husband who has had a bum bag from Maxwell-Scott for many years. Fabulous quality with enough space to hold all his cards (mainly heritage organisations). Item not in stock... See more
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Review summary
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Absolutely beautiful product - and amazing customer service. I honestly couldn’t recommend Maxwell-Scott highly enough. I have bought quite a few items from them now and I have never been anything but... See more
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Beautifully crafted luggage labels. Had to wait for them to come from Italy which was frustrating as the website stated “in stock” but they arrived in time for Christmas and it was worth the wait. Hav... See more
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Beautifully made laptop bag, I am so pleased! Brought this for my husband’s 50th birthday…. He was very pleased. Great customer service. I have also previously purchased the doctor’s bag a few... See more
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Company details
About Maxwell-Scott
Written by the company
Maxwell-Scott fuses British design with the finest Italian craftsmanship. Luxury range of luggage & travel bags, holdalls, leather briefcases, shoulder bags and ladies handbags, classic handbags, luxury briefcase, womens leather shoulder bags, leather wash bag and leather gifts for men in brown, tan and black. All our luxury Italian leather goods come with a full guarantee.
HANDMADE IN ITALY
ABOUT MAXWELL–SCOTT
Our family-run business was founded by English entrepreneur William Scott Forshaw in 2002, championing the values of superior quality, timeless style and durability. Renowned for creating forever leather bags and accessories to be passed down through generations, we continue to be inspired by the iconic shapes, effortless style and extraordinary precision that is synonymous with fine British design.
We’re a luxury brand that genuinely cares (you’ll find no greenwashing here). We sustainably source only the finest, most durable full grain leather, and trust expert leather artisans to handcraft our premium leather bags and accessories at a highly-regarded atelier in Italy — we always have, and we always will.
WHAT SETS US APART
We believe in fine quality, genuine leather goods that are made to last, which is why we offer a unique 25-year warranty and friendly, hassle-free customer service for your peace of mind. You can trust us to ensure that your luxury Italian leather bag or accessory will be handcrafted, quality checked, wrapped and delivered to you with pride and care. Our love for leathercraft begins with the journey of our products, and ends with our satisfied customers — we’re here to assist you with your purchase, every step of the way.
Contact info
Unit 9 Hassacarr Close,, YO19 5SN, York, United Kingdom
- 0870 242 4684
- info@maxwellscottbags.com
- www.maxwellscottbags.com
4.6
Excellent
904 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The outstanding help I received from…
The outstanding help I received from Sam and Charlotte with the processing of my order and the patience they demonstrated in guiding me on payment options. Maxwell-Scott is very lucky to have them in their customer services team. Neither of them could have been more charming and prompt with my many queries. Am also very pleased with the product I purchased!
September 12, 2025
Reply from Maxwell-Scott
Thank you very much for such a lovely review, Susan! We are thrilled to hear you are happy with the product purchased, but also with the support and care you received from both Sam and I. We hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
They were very quick with replying to…
They were very quick with replying to emails and very helpful in regards to anything I asked. The only thing I didn’t like about them was they occasionally (but not very often) didn’t answer their calls (even though I called during their contact centre hours). There were some nights (because they’re 11 hours behind me) where I had to call FOUR TIMES for someone to answer!!!
August 28, 2025
Reply from Maxwell-Scott
Thank you for your kind words and for taking the time to share your experience. We're really glad to hear that you found our team helpful and responsive over email. We truly appreciate your feedback about the phone calls. As a small, family-run business with a tight-knit team, there are moments when we're away from our desks helping in other areas like shipping or handling deliveries. During these times, we may occasionally miss a call, however, we always check for voicemails and aim to follow up as quickly as possible.
In your case, since we were actively communicating via email at the same time, we believed everything was being addressed there. We completely understand how frustrating that must have been for you not receiving an answer to the calls, especially with the time difference. We're constantly working to improve our processes and availability, and your feedback helps us do just that.
Thanks again for your support. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
We are pleased to hear you like the quality. Thank you for your review! Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
We are grateful for your review, Carina! We are happy to hear you like the quality of the item and our customer services team! Charlotte Forshaw - Customer Services Manager
Product meats the expectations,
Product meats the expectations,
probably because of secundary delivery companies only delivered 1 week later than promised
August 26, 2025
Reply from Maxwell-Scott
Thank you for your review! We are happy to hear that the product has met your expectations. We appreciate you taking the time to leave this review. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
Thank you for your review! We are happy to hear you like the product and were happy with our service. Charlotte Forshaw - Customer Services Manager
Happy about the general experience
Happy about the general experience
Product of great quality.
July 31, 2025
Reply from Maxwell-Scott
We are pleased that you are happy with your experience and find the product to be great quality. Thank you for leaving us a 5 star review! Charlotte Forshaw - Customer Services Manager
Thumbs up to Maxwell Scott
Thumbs up to Maxwell Scott.
In spite of a problem with their delivery partner. Maxwell Scott got on the case once the delay in delivery was reported and ensured their delivery partner attempted the delivery again and got my order to me in good time.
July 25, 2025
Reply from Maxwell-Scott
Thank you for taking the time to leave a review! We are happy to hear that this arrived with you in time and apologise for the inconvenience caused with the courier. We hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
We are happy to hear you are impressed with the service and craftsmanship of your new bags. Thank you for leaving us a review! Charlotte Forshaw - Customer Services Manager
Take care with colours choice
Long time waiting.
Difficult to confirm colour choice witch result on a mistake.
July 23, 2025
Reply from Maxwell-Scott
We thank you for your review, Antonio. We are sorry that the wait time was longer than we had expected. We can see that the colour ordered is the colour that was shipped and delivered, however, if you are wanting to change the colour this can of course be returned and exchanged. If you just reach out to our customer service team, they will be able to assist you further. Charlotte Forshaw - Customer Services Manager
Arrived in very quick time
Arrived in very quick time! Bag itself is lovely - even though I have to downsize contents quite a lot! Have been seeking a decent green bag for ages - I have quite a few of your bags in any case...but one more won't hurt!!
July 17, 2025
Reply from Maxwell-Scott
We are pleased to hear you are happy with your new bag. Thank you for taking the time to leave us a review! Charlotte Forshaw - Customer Services Manager
This is my second time around.
This is my second time around.
Purchase was easy and fast.
Can’t say the same for parcel,was a week late.
The leather is top quality. Love it
Michèle
July 4, 2025
Reply from Maxwell-Scott
Thank you for your review, Michele! We are happy to hear you are pleased with the quality of the item you have received. We apologize for the delay with the shipment, it appears this was held up by FedEx at customs. We hope to assist you again in the future! Charlotte Forshaw - Customer Services Manager
Being told reliably
Being told reliably, and truthfully why my order was delayed, and emailing me to tell of its progress.
July 1, 2025
Reply from Maxwell-Scott
We are pleased to hear you were happy with the communication received from our customer services team. Thank you for your review, Martyn! Charlotte Forshaw - Customer Services Manager
Good product but advertised delivery…
Good product but advertised delivery times should be more accurate on the website. Stated 3- 4 days and failed to mention stock is outside UK so that wasn't possible
June 30, 2025
Reply from Maxwell-Scott
Thank you for your review, Karen. We appreciate the feedback regarding the delivery time and apologise that this order was delayed. We do hold some stock in our UK warehouse, but unfortunately on this occasion the item ordered was not available here, so did need to be ordered in from Italy. We are actively trying to work on improving this for our customers and hope that we may be able to assist you again in the future. Charlotte Forshaw - Customer Services Manager
Amazing briefcase I have gifted my…
Amazing briefcase I have gifted my daughter for her graduation. She loved it and couldn't wait to take it to her first job. Thank you for looking after my order when it was out of stock and arranging a delivery on time to Canada!
June 25, 2025
Reply from Maxwell-Scott
It is great to hear that your daughter loved her new bag! We appreciate your patience during the order process and are glad we were able to get this delivered to Canada in time. Thank you for taking the time to leave this review! Charlotte Forshaw - Customer Services Manager
Excellent Personal Assistance
Sam Bates at Maxwell-Scott provided prompt advice for my international transaction. Much appreciated !
Thank you Sam!
July 3, 2025
Reply from Maxwell-Scott
Thank you for the 5 star review, Barry! We are happy to hear you had a great experience with our customer service team. We hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
We are very pleased to hear that you love the products you have received. We also apologise for the delay with the delivery and appreciate the feedback. Thank you for your review, Lise! Charlotte Forshaw - Customer Services Manager
Reply from Maxwell-Scott
It is great to hear you are happy with the product and your choice. Thank you for taking the time to leave a review. Charlotte Forshaw - Customer Services Manager
The design and quality is everything I…
The design and quality is everything I hoped it would be.
Even though the item wasn’t in stock in London and would therefore take longer for delivery, the communication with the customer services representative was very forthcoming and helpful.
I would not hesitate to order from Maxwell/Scott in the future.
June 17, 2025
Reply from Maxwell-Scott
We are very pleased to hear that you are happy with the quality and design of your new wallet. Thank you for taking the time to leave a review about us and our products! Charlotte Forshaw - Customer Services Manager
Absurd delivery time
June 16, 2025
Reply from Maxwell-Scott
Thank you for your review. We are very sorry for the delay with your order. We can see that this was discussed with you once the order was placed and you had confirmed that you were happy to wait on this occasion. The order was dispatched on the 17th of June and according to the tracking information, there appears to have been some issues with Polish customs, which is unfortunately out of our control. We have contacted FedEx about this and they have raised a case to hopefully get this delivered today. Our customer services team has also reached out to you regarding this and we will aim to resolve this for you as quickly as possible. Charlotte Forshaw - Customer Services Manager
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