laidback london Reviews 

943
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers had a great experience with this company, often sharing wonderful feedback about their overall purchases. Customers truly love the products, noting that the footwear items are exceptionally comfortable, wonderfully warm, beautifully crafted, and very stylish for daily wear. Shoppers frequently mention that the delivery service is remarkably fast and the overall item quality consistently exceeds all expectations. However, some customers also noted frustrating difficulties with customer service responsiveness, including long communication delays, unhelpful interactions, and unanswered follow-up emails. Others experienced specific challenges regarding incorrect sizing, mismatched items received in the mail, or ongoing problems with product exchanges and returns.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the soft materials, gorgeous designs,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are well made, soft, and feature... See more

Return policy

Customers had negative experiences with return policy, reporting various issues like incorrect sizing,... See more

Order

Clients share ambiguous opinions on order experiences, noting a mix of sizing errors and fulfillment... See more

Customer service

People report ambiguous experiences with customer service, as reviews are heavily divided. Many consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am updating this review because after getting in contact with LBL customer service they have sorted out the problem and I’m happy to report that my boots arrived today and I love them. I was even... See more

Company replied

Rated 4 out of 5 stars

Lovely products, just a couple of observations. I was sent a size 40 in a 39 box, so I had to send it back. The customer service team were very helpful.. however one of the flip flops had a sharp edge... See more

Rated 4 out of 5 stars

Love my sandals! Very high quality and well made, beautiful bead work. Comfortable after they are worn a few times. The only issue is that I wish they had half sized because I had to size up to a seve... See more

Rated 5 out of 5 stars

Great customer service, super fast shipping and the boots are just what I wanted; comfortable, warm, well made and look great. Thank you!


Company details

  1. Leather Goods Store
  2. Fashion Accessories Store
  3. Shoe Store

Written by the company

Born in 2002 at London's iconic Portobello Market, laidback london embraces the beauty of handmade products crafted on the Kenyan coast. Committed to durability and sustainability, laidback london supports local communities and offers products that truly last. Each piece in the collection is unique, embodying timeless design and valuing natural materials that only get better with age.


Contact info

4.1

Great

TrustScore 4 out of 5

943 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(943)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful!

These boots are the most comfortable things my feet have ever known! And so stylish I get so many compliments on them. As well, the customer service is impeccable, i highly recommend!!!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully made shoes

Beautifully made shoes. Unfortunately , I have wide feet so they weren’t a great fit for me. I do have a pair of their boots which fit great.

March 13, 2025
Rated 5 out of 5 stars

Great flip-flops

I love the product; it's already the third or fourth time I'm ordering these flip-flops. I wear them all the time. When they were not in stock, I signed up to be notified once they're back in stock. I got the info and was able to order. Good experience all over :)

March 12, 2025
Rated 5 out of 5 stars

Sandals

First and foremost, the sandals i ordered are absolutely stunning....even better in person. The order was shipped timely and arrived in great shape. Communication about the order and shipping was good.

March 12, 2025
Rated 2 out of 5 stars

I bought a pair of the lace up booties…

I bought a pair of the lace up booties and the shoelaces broke 2 days after buying them! Not a happy camper!!

January 8, 2025
laidback london logo

Reply from laidback london

Oh no, we're so sorry to hear that! That definitely shouldn't have happened. Please send us a quick email at help@laidbacklondon.com so we can sort this out for you right away. We'd love to make it right!

Rated 5 out of 5 stars

Comfortable and beautiful.

Love the product and shipping is amazingly rapid. I have probably five or six pairs of your sandals and constantly get positive comments. They are comfortable and beautiful. I also love that you employ African crafts people.

February 26, 2025
Rated 5 out of 5 stars

Best sandals/flipflops there are…

Have one pair of sandals from Laidback London and absolutely love them. They are almsot worn out now so I look forward to get another pair. Their flat sandals are very comfortable, even when walking all day. High quality as the leather is very soft but firm at the same time. Can highly recommend this brand.

March 31, 2025
Unprompted review
Rated 2 out of 5 stars

beautiful shoes, poor fit

I'm just sorry, I love the look of these shoes but have ordered 3 pair and they are oversized and awkward... i can't seem to find a style or pair that fits well. They are beautiful and cushy but don't come in half sizes so it's sort of a goldilocks situation... I just wish for a size that is "just right." sight.

February 21, 2025
laidback london logo

Reply from laidback london

Hi Elizabeth, we’re sorry to hear the fit hasn’t been quite right for you! We’re here to help—if you need any guidance, feel free to reach out. Also, each product page has a size guide with measurements in cm, which might help find the best fit. Let us know if we can assist further! 💛😊

Rated 5 out of 5 stars

My Order Came Very Quickly!

I've been looking at this London base show company for quite awhile. Very shocked that when I placed my order the boots were delivered like 4 days later. The boots fit and I received various "positive comments" from people. Didn't expect that but, I'll take it! Very satisfied with my boots (2 pair).

March 3, 2025
Rated 3 out of 5 stars

I have a 37 but these ones turn out to…

I have a 37 but these ones turn out to be too small so uou need to order a bigger size. Also not sure they actually really are comfi to walk with? I am not sure

February 24, 2025
laidback london logo

Reply from laidback london

Hi Anne, thanks for your feedback! Some styles may fit differently, so sizing up can be a good option. The leather will also soften with wear and mould to your feet over time. If you need any help with sizing or fit, let us know—we’re happy to assist! 💛😊

Rated 5 out of 5 stars

Very understanding

Very understanding when I had to return shoes due to unforeseen circumstances. Quick and kind response. Shoes gorgeous and sad I had to return them. Would purchase again if circumstances change.

March 3, 2025
Rated 5 out of 5 stars

Beautiful boots

Beautiful boots, very soft inside and out. Felt like old friends as soon as I put them on. Worth every penny of the investment in my first pair of handmade footwear. Thank you very much.

March 3, 2025

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