I placed my order on June 6. It’s been over a month and has yet to be shipped. Customer service only replied to my initial email, saying they would ask their warehouse and keep me updated. Unfort... See more
Company replied
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Created with AI, based on recent reviews
Laifen was established in 2019 in by Hongxin Ye, a creative geek and his team of passionate developers, inspired by the idea that a well-developed motor could improve the performance of an appliance significantly. With the endeavor over 2 years, Laifen has finally equipped the technology of 110000 rpm motor, and integrated it into an outstanding high speed hair dryer, balancing perfect user experience with an economical price. We believes that with the efforts of Laifen, our users could enjoy daily life with higher efficiency, more convenience, while still affordable. In addition to hair dryer, Laifen has devoted herself into the popularization of high technology, bringing more enjoyments to consumers.
Hong Kong
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The product is great. Stylish and really well built. The only downside to it is that it takes a while to get here and that the travel case doesn't protect bristles.
Besides that, it's my favorite toothbrush ever.
Probably the best electric toothbrush I have ever used. You can adjust it perfectly to your own needs via the app connection. The feeling of cleanliness on your teeth is second to none. The workmanship is also really high quality, even the cheapest version with a plastic housing.
I give it a 100 percent recommendation
I bought it as a gift for my son because about three years ago I got my own. We both love it!! The product is so good. The hair dries really quick and it looks so smooth. We‘ve got all the magnetic attachments, like the snoozles and the diffusor, and we use them all for different hairstyling. Great! Moreover this hair-dryer isn‘t loud at all, very light and easy to clean. Big recommendation!
Awesome toothbrush, love the design and performance of it a lot and my teeth feel fresh and super clean after every use.
Great experience so far. I have 3 Laifen hairdryers at my studio, for 6 months now, and everyone loves it.
I recently started using the Laifen toothbrush, and it has been an absolute game-changer! Compared to other toothbrushes I've used in the past, the Laifen stands out in every aspect—design, performance, and comfort. The bristles are incredibly gentle yet effective, leaving my teeth feeling thoroughly clean after every use. The sleek design and intuitive features also make it a joy to use. It's clear that a lot of thought has gone into creating a product that combines innovation with practicality. I can't recommend it enough for anyone looking to upgrade their oral care routine!
Best electric toothbrush I’ve ever invested in. Much better than OralB and Philips options and with much better price tag.
When you unbox the Laifen sonic toothbrush, it’s immediately clear that this isn’t just another oral care device—it’s an experience. Packaged and designed with the same meticulous attention to detail that one well-known company with a popular friut in its logo is known for, the Laifen toothbrush feels like the iPhone of toothbrushes.
From the sleek, minimalist packaging to the device itself, every aspect exudes premium quality and thoughtful engineering.
I enjoy using it and appreciate simple handling in parallel with in-app management of brushing programs.
You will not regret buying it especially that Laifen often throws some offer benefits to its pricing.
I first purchased the Laifen electric toothbrush in August 2024, and I have been extremely satisfied with it ever since. I chose the ABS plastic version, which is both stylish and highly durable. I was so impressed by its performance that in December 2024, I decided to buy another one as a Christmas gift for my partner, opting for the aluminum version, which looks just as beautiful and premium. Both materials are aesthetically pleasing, and the toothbrushes work flawlessly, leaving our teeth feeling incredibly clean and fresh, just like after a professional dental cleaning.
Additionally, I purchased a Laifen hair dryer as a Christmas gift for my mother, and she absolutely loves it! The quality and performance exceeded expectations, making it an ideal gift. My partner was also thrilled with their toothbrush and hair dryer, and they both couldn’t be happier with their gifts.
Laifen offers exceptional products at great prices, delivering top-tier quality and performance that easily rival more expensive brands. I highly recommend their products to anyone looking for affordable luxury and great gifting options.
The quality, looks matches. But not the price! You actually get more then what you pay for.
Bought one for me and one for my wife.
The toothbrush is great, the ordering was smooth, I ordered a case for it as well, but it ended up being a case for a different material than I ordered.. After an email it was quickly resolved and the case were removed from my order.
The Toothbrush itself seems to be great quality, long batterylife and lots of settings to adjust so it caters to you.
I also bought the usb c cable, but a bit dissappointed, that it didn't include a power brick in that package. I kinda thought it replaced the usb a one.. (according to the chat bot it did, but I just received both cables and one power brick for type a)
Very poor performance. Looks amazing but feels like it needs another high speed. My old £25 boots hairdryer outperforms this. Cannot believe I fell for the marketing.

Reply from Laifen
They never shipped product. Just kept saying they had but were lying!

Reply from Laifen
Customer service is excellent. About a year after I bought one of their hair dryers the medium setting light stopped working. They sent a replacement and about a month later checked in to make sure I was satisfied and if I needed anything else.
I ordered a hairdryer as a Christmas gift. It seemed to stall out due to the shipper. I panic ordered a second dryer and contacted Customer Service. They were able to locate the original order and get it back on track AND stop my panic order at the warehouse even though I was technically past the window to do so. I was refunded my money and the recipient of the Christmas gift was thrilled with their hair dryer. I have one of my own that I love as well. Great product, great customer service, terrific experience.
It does not blowdry anywhere near as good as my Rusk blow dryer. Further my hair curls so much better with a no-name diffuser on my Rusk than it does with the Laifen diffuser. Finally, their "30 day return policy" is NOT extended for Christmas gifts. So the purchaser bought it mid/end of November, opened Christmas day, "sorry, you're past the 30 days, you can't return it". That's what they said when I called them. Terrible policies. DO Not buy - and it's VERY loud!

Reply from Laifen
Placed an order 4th December. No sign of the order yet (19th Dec), no email with the tracking order neither. Unlikely to arrive to Christmas. Very disappointing customer service.

Reply from Laifen
I ordered a Laifen Swift on November 29, it still has not shipped. There is no number to call and the customer service email is slow to respond. Wishing I had ordered the Dyson.

Reply from Laifen
Thought I'd try Laifen as their Hairdryer looks good, so I purchased one (in stock) as a Gift on 12th November 2024. Since then the Item has been stuck on "Preparing for Shipping" and it's now over 30 days later (13th December). A couple of days ago Laifen Customer Support informed me the product would be shipped to me, but it's still just indicating Preparing for Shipping. I can appreciate delays in dispatch at this time of year, but it hasn't even left their premises! I'm not sure if I'll receive the Hairdryer by Christmas, but as a first experience this really isn't a great sign. I like supporting new and innovative brands, but this just makes it really hard.

Reply from Laifen
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