Laithwaites Wine USA Reviews 

6,966
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive selection of unique and delicious wines sourced from around the world, noting that the reasonable price points offer truly exceptional value. Consumers frequently highlight the remarkable convenience of home delivery and express deep satisfaction with the secure packaging that consistently keeps bottles safe during transit. However, some customers also noted issues with order fulfillment, mentioning instances where they received unexpected or incorrect products instead of what was requested. A few other people experienced frustrating delivery delays, occasional transit damage, or unexpected scheduling conflicts regarding their shipments.

What people talk about most

Product

Clients share positive opinions on product, highlighting wonderful experiences, great selections, and wines... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times, safe... See more

Order

Consumers find order to be positive, highlighting how easy the website is to use and track deliveries.... See more

Price

Users describe positive interactions with price, frequently highlighting that selection of wines is available... See more

Quality

Customers had positive experiences with quality, often highlighting that the wines are wonderful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a case of excellent Bordeaux for a very good price. Overall Laithwaite delivers excellent value, with a money back guarantee if you don't like a wine. They offer a range of wines from $10-$12... See more

Rated 5 out of 5 stars

Laithwaites is a very good club! I developed a collection of 1,000 plus bottles in my cellar through another club. This before moving to the US. I then joined a US based club who were also very good.... See more

Rated 5 out of 5 stars

Fast, efficient and secure delivery of the wines. Many of our favorite wines are not available in local wine stores but Laithwaites always has these treasured beverages in stock and at a very reasonab... See more

Rated 5 out of 5 stars

The variety of wines offered for the prices are excellent values. This is my twentieth (20th) year as a Laithwaites customer and I am always very pleased often happy with the wines. I like mixed cases... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Family-owned wine delivery service. Huge range of award-winning, small-batch wines. Personalized cases. 100% money-back guarantee.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.6

All reviews

(6,966)

1,170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Experience

All I can ask is that you send my wines with a minimum of grief and they arrive safely. This is apparently a very difficult task for your competitors who constantly screw up and refuse to make it right.

September 10, 2026
Rated 5 out of 5 stars

My wine delivery has been great

My wine delivery has been great. It all arrives in sturdy box. The selections in the box have been pleasantly balanced, and have been a treat to enjoy with family and friends.

September 8, 2026
Rated 2 out of 5 stars

your service is degrading I have been a…

your service is degrading I have been a customer for 20 years, you know my age , and do not like to pay for age verification and needing to be sign when the wine is delivered.
In addition, last week when calling your number, somehow someone was trying giving me a free emergency monitor, which a was not free at all ; the salesman was horrible. Please stop those procedures

September 14, 2026
Laithwaites Wine USA logo

Reply from Laithwaites Wine USA

Hi Armand, thank you for taking the time to let us know, and we're sorry for the disappointing experience.

The age verification process is something we're not able to change at this time, as age verification and an adult signature on delivery for alcohol shipments are requirements of US federal law, not a company policy. We're sorry for any inconvenience this may cause.

We can also confirm that we do not offer 'emergency monitors' at any time to any customer - this may have been the result of a wrong number.

Thank you,
Customer Service

Rated 3 out of 5 stars

Mystery case a disappointment

My experience was colored by the mystery case that I ordered along with the specific order. While past cases have had recognizable, this one was filled with dregs. I know you take your chances with a mystery cases, but I was expecting more.

September 13, 2026
Rated 5 out of 5 stars

Great wine

Great wine; accurate delivery announcement.
Order was in perfect condition. Thanks.

September 11, 2026

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