No problems at all. Ordered on Monday night, free second class delivery, marked as shipped Tuesday afternoon and arrived on Saturday. Item was well packaged and arrived as described. Couldn't ask for... See more
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See what reviewers are saying
Lakeland country. I recently purchased a stockman waxed full length coat, Unfortunately the item was faulty which was a disappointment, which meant I had to return the garment. However I was impr... See more
This company has the best customer service I've ever experienced with a company! Recieved a Ridgeline coat for Christmas from my partner, I had a problem with it and they replied to my email very qui... See more
Great Customer Service. Original size not in stock, prompt phone call offered alternatives plus free returns label is not satisfactory. All worked out ok and very pleased with the item
Company details
Written by the company
A family company based in the English Lake District. Country clothing & accessory specialists. Stocking Deerhunter, Ridgeline, Jack Pyke, Härkila, Hoggs of Fife and many more, with a wide selection of waterproof jackets, trousers and boots for Men, Women and Children.
Contact info
Lakeland Country, 10 Museum Square, CA12 5DZ, Keswick, United Kingdom
- 01768775275
- hello@lakelandcountry.co.uk
- lakelandcountry.co.uk
4.9
Excellent
161 reviews
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Bait and switch
Ordered 'relatively' expensive thick shirt with lining but they sent out a different one is about £10 cheaper it's Ok but I'd looked at that and decided to get the thicker one.
Rapid response to email about it offering partial refund or mess about with return labels but what a silly carry on.
They have one job, to put the lovingly imported chinese shirt in the lovingly stuck down bag and send it out. How hard can it be to not accidentally send out the cheap one instead. And how many people don't complain about it... Hmmm.
February 14, 2024
Unprompted review
Reply from Lakeland Country
Thank you for taking the time to leave a review. We're sorry once again that you received the wrong shirt. We know its frustrating when we lovingly pick up a slightly different shirt by mistake. But with the amount of parcels we pack each day, human error is inevitable from time to time. We offered a £14 refund on a £6 price difference as you expressed your interest in the one you received. You also had the usual option of exchanging it for the correct one or returning it for a full refund, using a pre-paid returns label. We welcome you're feedback but find your 'Bait and switch' accusation spiteful and slanderous - we have never, and would never, send out an incorrect item deliberately.
Excellent service and the free fleece…
Excellent service and the free fleece was an excellent addition. I'd definitely shop here again
January 25, 2024
Excellent service.
January 25, 2024
Absolutely Brilliant service easy to…
Absolutely Brilliant service easy to use website and order. Great communication with updates on your order which is sent same day when ordered in morning..
January 3, 2024
Unprompted review
Easy to order
Easy to order, fast delivery and product received in excellent condition.
December 27, 2023
Great prompt service and delivery.
Great prompt service and delivery.
Bought a coat for my Grandson for Christmas but had to send it back as it was too small and order the larger size which only just fit him. He is age 10 and average size and the coat is age 13!! Otherwise it would have been 5 stars.
December 26, 2023
Had exactly what we wanted at good price
December 27, 2023
That service was brilliant
From the minute I ordered them they was in touch with emails they said they would deliver within three days and they the product I ordered was fantastic no issues at all
December 26, 2023
This company has the best customer…
This company has the best customer service I've ever experienced with a company!
Recieved a Ridgeline coat for Christmas from my partner, I had a problem with it and they replied to my email very quickly (in-between Christmas and New Year!) And I recieved a replapcement the next day! I've never known a company sort out a problem as quick! Will definitely be using Lakeland Country in the future for purchases. Would highly recommend to everyone!
December 30, 2023
Unprompted review
How shops used to be ….wish more were like Lakeland country.
I never write reviews as everybody asks for them no matter what you have purchased . I had to write about this shop though !
Thank you so much for sorting out my Jacket purchase. My Daughter changed her mind on the jacket she wanted after it had been delivered …her Christmas present 🤦♀️ . You sorted it with such ease & we managed to swop it in time . You are how shops used to be when customers come first . Your customer service & communication is second to none ..Brilliant . Thanks you so much & Happy Christmas . Nicci 🎄
December 18, 2023
Unprompted review
Exceptionally quick service
Exceptionally quick service, so happy with my coat absolutely love it
November 24, 2023
Easy ordering process
Easy ordering process. Prompt delivery and item exactly as expected
September 25, 2023
Great store
Great store, large selection of shoes and clothes. Very good service, fast shipping. I highly recommend.
October 26, 2023
Rectified wrong order very promptly.
Rectified wrong order very promptly.
Great customer service .
October 26, 2023
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