Lakeland Leather Reviews 

1,793
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 392 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently mention that the leather items are beautifully made, soft, and offer exceptional quality for the price. People also appreciate the prompt delivery and careful packaging, noting that online orders arrive quickly and safely. Buyers love how easy it is to place an order online and praise the helpful support they receive. Some reviewers were not happy with minor product discrepancies, mentioning unexpected color shades, sizing challenges, or unexpected marks on the items. A few consumers also noted occasional delivery or order management hiccups experienced during the online purchasing process.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality, soft feel, and... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the exceptional craftsmanship and... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages arrive quickly, often within two to... See more

Order

People report positive experiences with order, highlighting the straightforward online purchasing process and... See more

Service

Users describe positive interactions with service, highlighting excellent support, prompt delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Just love the quality of the leather and so affordable. Fast delivery. Not sure why I didn't come across Lakeland Leather before. I'm blown away by the craftsmanship. The metal parts complement the st... See more

Rated 5 out of 5 stars

I wanted to replace a much loved bag. Initially I was sent the wrong bag , which isn’t great , but the response when I messaged about it was extremely prompt and very helpful. The correct bag was sen... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,793)

372 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Small tote bag

I had looked at this item in my local store and thought it was a little over priced. How happy was I to discover it at a much cheaper price on the internet.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Kindness

I ordered a small wallet from Lakeland leather but unfortunately it was too big so I returned it. I accidentally left my driving license and a credit card in the wallet whilst trying it and emailed Lakeland Leather to inform them. Agnieszka @ Lakeland Leather located the returned wallet with missing driving license etc and very kindly sent it back to me. I was so grateful to her for being so helpful, kind, honest, and efficient. What a star she is! Thank you Agie

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Leather belt

Love the quality of lakeland leather products.
Parcel arrived quicker than expected.
Easy ordering process.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to replace a much loved bag

I wanted to replace a much loved bag. Initially I was sent the wrong bag , which isn’t great , but the response when I messaged about it was extremely prompt and very helpful. The correct bag was sent immediately and arrangements for returning the incorrect bag were very easy.
The bag itself is excellent and very good value for money

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Ambleside bag

I have purchased Ambleside bag. Great product. Really good quality and well designed. I am now looking at purchasing Newby. Really happy with the product, fast delivery and the careful way goods were packed. Recommend.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

I haven’t used the bag yet but I’m sure…

I haven’t used the bag yet but I’m sure it will be perfect. It ticks all the boxes for quality, size, zip pockets and strap type for me. Delivery was really quick and am looking forward to using it. I may even buy it in another colour!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service Keswick store

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confirming what I needed to do in 'treating' my jackets and with the correct products too. Sam & her colleague went out of their way, gold stars to both of you. Thank you for a wonderful Customer experience.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

My Silloth and Crummock jackets…

My Silloth and Crummock jackets arrived today. They are a perfect fit; I’m delighted with them and keeping them both. Thank you for the attention to every detail from all that goes into creating the garments to the care in posting them out. Keep up the good work. I will return!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

A purse in time

Good size purse at right price. Lovely soft leather and colour, ideal for use with smaller handbags, but lots of capacity. Fast delivery

May 30, 2026
Unprompted review

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