Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more
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Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.
Contact info
Rothay Road, LA22 0EJ, Ambleside, United Kingdom
- 01539439020
- online@lakelandleather.co.uk
- lakelandleather.co.uk
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Replied to 27% of negative reviews
Typically replies within 1 week
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Great company to deal with.
Great company to deal with.
Parcel arrived quickly and great communication
Summer handbag
I ordered a summer handbag from Lakeland and am so pleased with it. I was unsure as to how big it would be, but was pleasantly surprised that it is a very decent size.
The delivery was very efficient and only took a few days to arrive.
I would highly recommend this company.
Very easy to navigate website
Very easy to navigate website, payment was super easy and communication first class.
Absolutely love the jacket, the fit is spot on and the quality is superb. Very happy and will definitely buy again.
Delivered the item on time
Delivered the item on time , good quality. Thank you
Great jacket
Great jacket, good quality, good true fit and quick service.
A luxurious experience
I read the reviews before buying my jacket. Some people said it came up small so I opted for a 16 rather than my usual 14 and it's a perfect fit. The leather is soft and supple and the duck egg blue shade is perfect for summer. The packaging was great. The jacket arrived gently folded in tissue paper inside a rectangular box. I'm sure the jacket will give me pleasure for years to come!
Omg I love my new bag
Omg I love my new bag. It smells so good and is of the highest quality. It was reduced from £129 to £63 and is perfect to carry my laptop and other essentials on my long haul flight London to Houston. I’m not one to take a cabin case - I just like a bag to go under the seat in front. This bag is perfect. I love it.
Miscommunication about a lifetime guarantee
I took my husband's leather jacket to get fixed (as some stitching had come undone) - he's worn it quite a few times and has had it for a couple of years.
When he bought it in Beverley, he was told that it had a lifetime guarantee on it. When I bought mine very recently, I was also told, twice at the till, that they were putting on a lifetime guarantee.
When I took my husband's leather jacket in recently to sort out the stitching, they asked me if he had registered it, and if not, he would have to pay £20. I didn't know what they were talking about, and even though he was told he had a lifetime guarantee when he bought it, we recently found out that you have to register the jacket within 28 days to get a lifetime guarantee, and to therefore get it fixed for free.
No one had told us anything about this, and when my husband told them we were both told our leather jackets had a lifetime guarantee (when they phoned us back a couple days later), he was told that we needed to fill out a form from a QR code that was apparently on the label.
It would just have been nice to have been told when purchasing "you can put a lifetime guarantee on your leather jackets by registering it within 28 days, there is a QR code on your label", rather than being told "we will put a lifetime guarantee on your leather jacket".
Excellent service
This was my first purchase from Lakeland Leather and I can't rate them highly enough. I made an online purchase on the Friday and my jacket was received the following day. The whole experience from start to finish was first class, even the way the jacket was wrapped and presented in it's box. I'll definitely be back for more! Thank you.
My leather bag is really nice
My leather bag is really nice, beautifully made.It was very well packaged and delivered speedily. My only slight criticism is the depth of the two inside pockets are not quite deep enough to accommodate my mobile phone.
It certainly wouldn't stop me buying it however. Many thanks.
Excellent product and service. …
Ordered a leather handbag on line which was in the sale. Also had a further reduction by ordering on line and going to the Chester store to collect. Product is brilliant. very satisfied.
An excellent company to deal with an…
An excellent company to deal with an excellent quality Leather products.
Very Good communication very fast delivery via the brilliant DPD.
A pleasure to do business with!
Great quality at very reasonable…
Great quality at very reasonable prices. Staff very helpful.
Sunrise purse
I bought the purse and had it delivered to my daughter as a birthday gift. She hasn’t opened it yet as the order arrived very, very promptly and somewhat earlier than I had thought. Hopefully she will like it and love the sunrise colour.
Beautiful leather tan bag
Easy to order, Lakeland Leather had their January sale on so I bagged a bargain! Thank you 🤩
Carlisle store
Carlisle store - SAM- Went the extra mile to get more order to me quicker and change delivery address to my work.
Fantastic service.
Purchased a new pair of sheepskin…
Purchased a new pair of sheepskin slippers to replace a much loved and worn pair I’ve had for many years also purchased from Lakeland. Very pleased with them and super comfy. Bought in the sale with an extra 15% off so very happy. Easy to order online and delivered quickly. Would recommend.
Beautiful classy looking bag
Beautiful classy looking bag, good quality with plenty of space for phone, specs, purse etc.
I bought two bags
I bought two bags and couldn’t be happier with them. They’re made from beautiful, soft leather, feature practical pockets, and are just the right size.
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