Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more
Just love the quality of the leather and so affordable. Fast delivery. Not sure why I didn't come across Lakeland Leather before. I'm blown away by the craftsmanship. The metal parts complement the st... See more
I wanted to replace a much loved bag. Initially I was sent the wrong bag , which isn’t great , but the response when I messaged about it was extremely prompt and very helpful. The correct bag was sen... See more
Company details
Written by the company
Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.
Contact info
Rothay Road, LA22 0EJ, Ambleside, United Kingdom
- 01539439020
- online@lakelandleather.co.uk
- lakelandleather.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding
Easy to order online.
Speed of delivery and exceptional quality of the bag.
The price is incredibly reasonable for such a good quality bag.
January 5, 2026
Unprompted review
Brilliant buy
Brilliant buy , great price and quality, would definitely recommend!
January 5, 2026
Unprompted review
From ordering to delivery great…
From ordering to delivery great communication I purchased a leather backpack in the sale. It's a lovely bag really good quality I am very happy with purchase
January 10, 2026
Unprompted review
Great retail company
Great retail company, first experience and purchase, very impressed with service, delivery and beautiful leather jacket that is simply stunning and wonderfully made, the sale price was excellent and I couldn’t be happier, will be definitely buying from Lakeland Leather again, highly recommend!
January 5, 2026
Unprompted review
Very poor service
I have NOT received not my order.placed on the 31st of Dec 2025 I have had no. Notifications or updates. Not good service from a reputable company selling high end goods have had better service at primark !!
January 5, 2026
Unprompted review
Reply from Lakeland Leather
Hello,
Thank you for taking your time to leave us your feedback, I am sorry to hear you had to wait to receive your order, I can see that your order was a click and collect from one of our stores so your feedback has been passed on to the store in question. Please accept my apologies regarding the confusion of the notification of the items arrival in store.
Many thanks
Lakeland Leather
Perfect for smaller bags.
Ordered easily from the website. The small wallet is perfect for my smaller bags but has lots of compartments for paper money coins cards, etc. It is lovely and soft, a beautiful colour and excellent quality and value.
January 9, 2026
Unprompted review
Excellent quality
Excellent quality, fits perfectly. Follow Lakeland leather advice chart on fit when working out your size.
December 30, 2025
Unprompted review
Beautiful soft leather jacket
Beautiful soft leather jacket! And on sale!! And an equally well made man bag. Also on sale! That's this year's Christmas present sorted 🤣.
Well packaged and arrived promptly. I am very happy with my purchase, thank you.
January 3, 2026
Unprompted review
New Year/New Bag and New Purse
After searching the internet for a lovely bag and purse I came across your site. Wow so glad I did. Plenty of choice of styles and colours. From placing order I was constantly kept up todate.
My bag and purse have arrived, so well packed and I am delighted. beautiful quality and can’t wait to use them both. So glad I chose Lakeland.
Happy Customer 😀
December 28, 2025
Unprompted review
Everything went smoothly and on time
December 23, 2025
Unprompted review
Beautiful product and great service.
Very easy to order on line. Great email service keeping me up to date with progress of order. Came within a couple of days. Lovely product and fits perfectly. Very pleased.
December 22, 2025
Unprompted review
Shoe sizing is inaccurate
The slippers that arrived were beautiful and of a high quality. I ordered a size up but the slippers that arrived were significantly too small. Disappointed I had to pay £2.50 to return a product that was essentially miss sold to me.
December 29, 2025
Unprompted review
Quick dispatch and delivery
Quick dispatch and delivery. Arrived before Christmas which I wasn’t expecting. Excellent quality belt that looks great with my jeans.
December 21, 2025
Unprompted review
Excellent company got the product here…
Excellent company got the product here on time and nice quality it is
December 24, 2025
Unprompted review
Excellent all round
Service was excellent, quick despatch and fast delivery. Really pleased as it was a present for Christmas so really needed it to arrive in time. The bag is beautiful and my sister is absolutely delighted with it!
December 28, 2025
Unprompted review
Great quality and genuine leather…
Great quality and genuine leather wallet. Very good value for the price as well.
December 15, 2025
Unprompted review
Wonderful company to deal with
Wonderful company to deal with.
My first jacket arrived but was too short in the arm. I messaged Kate who measured other coats and sent me a list of suitable items.
I ordered 3, all of which were beautiful, excellent quality. I then returned the ones I didn't need (all in one box costing £2.50, which I was aware of before ordering).
Funds were back in my account within 2 days of sending.
Best company I have dealt with in a long time for quality, customer service and efficiency. Highly recommend and would definitely use again.
November 25, 2025
Unprompted review
Really quick delivery
Really quick delivery, virtually 48 hours on a weekend!
Leather jacket was a really good fit and excellent quality. 20% discount was a bonus!
December 6, 2025
Unprompted review
Beautiful product (bi-glasses pouch)
Beautiful product (bi-glasses pouch). Delivered within 48 hours, cannot fault Lakeland for quality and service.
December 10, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.