I would advise anyone against buying from this company. I ordered 2 reasonably expensive shoe racks. After taking months to arrive I was massively disappointed. The quality is truly awful and cheaply... See more
Company replied
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Review summary
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Whatever you do, don’t buy from this scammy company. Three months after our purchase we have finally received our €€ back from PayPal, after not receiving it and a hideous email exchange with Lakiq‘s... See more
Company replied
Shocking. Bought some office desks/units. Waited months, arrived in thin cardboard boxes. Boxes bashed to hell. Components inside not protected and chipped and broken. Company refuses refund. Kit... See more
Company replied
One of the worst furniture experiences I have ever had. Please do not order from this company. Furniture quality is poor, missing hardware and non-drilled pilot holes for the brackets. When I chatt... See more
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1.5
Bad
733 reviews
Asks customers to review
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Replied to 95% of negative reviews
Typically replies within 2 weeks
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Do NOT buy from this company!!!!!!
Buyer beware! After waiting two months for my bench, it arrived in terrible condition. The four legs weren't even wrapped, there was one small sheet of padding around the top of the bench that wasn't secure. There are big chunks, chips, holes, scratches, gouges in everything, the paint job it poor. Company not will not even offer more than 5% discount to make it right! Do not buy from this company!
I have experienced the exact same thing this buyer warned about:
"Absolutely the WORST purchase I have ever made in my life. The quality is appalling, and the delivery conditions were even worse. After 8 weeks of waiting and countless follow-ups, I finally received a torn, noisy box. When I opened it, I was shocked — not a single basic protective measure had been taken. All the wooden pieces were dumped directly into the box without any covers, bubble wrap, or even a single sheet of paper.
Every piece had chipped edges, multiple surfaces were visibly damaged, and the overall condition was unacceptable. I could not believe my eyes".
August 25, 2025
Unprompted review
Reply from Lakiq
Dear Kristy,
Thank you for taking your precious time to leave this review.
At Lakiq, our logistics team is committed to the highest standards, utilizing multi-layer packaging to ensure your item arrives in the best possible condition after international transit.
For most products, we prefer using robust wooden frame packaging. However, due to strict international shipping regulations, this specific packaging sometimes results in the parcel being deemed overweight or oversized, making it impossible to ship. In these instances, we must pivot to an alternative, multi-layer method, incorporating a variety of specialized protective materials to maximize safety while complying with carrier rules.
We sincerely regret that the packaging did not meet your expectations. Please be assured that we are continually working to enhance our packaging standards and adapt to complex global shipping requirements.
After reviewing your order, we see our tean has been get in touch with you and a resolution - a full replacement for free, has been accepted by your side. At this moment, your replacement is shown "delivered". If you need further assistance, please contact us again.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Avoid
Avoid!
They are sending absolutely different products which are not matching the pictures on the site
August 25, 2025
Unprompted review
Reply from Lakiq
Dear Елена,
Thank you for taking your precious time to leave this review.
We regret the selection hasn't met your expectations. Meanwhile, we need to clarify that all photos displayed on Lakiq are taken directly from the actual products, as we want to ensure the best possible transparency. Nevertheless, variations in lighting conditions, shooting angles, or individual screen settings (including brightness and color calibration) may result in minor visual discrepancies. That said, your understanding is much appreciated to us.
Additionally, all dimensions of the product is shwon clearly on the product page - you can refer to it again, and if it is an actually wrong item, please contact us through the following email address. We'll provide a full replacement for free, and we've also prepared other compensation, such as partial refund and series of dedicated gifts to express our apologies.
Please be advised that we're here and look forward to making things right for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Sent the wrong items
Sent the weong items , ordered floating drawers and they sent cabinets I sent emails stating I was sent the wrong thing they argued saying the order was checked went back and forth several times, made it impossible to just get a return I ended up keeping them only to find out there was wrong cut outs on the pieces , missing hardware, and wrong directions RIP OFF
June 30, 2025
Unprompted review
Reply from Lakiq
Dear Maria,
Thank you for taking your precious time to leave this review.
We've reviewed your order - we've received your photo to show the item, and on 31th, July, our team asked for a photo to show the shipping label, to confirm the item was actually from Lakiq. However, we didn't get your response. Once we confirm the package, we'll provide resolution to get your issue resolved. We've prepared free replacement, partial refund and series of dedicated gifts, just based on the situation.
We look forward to hearing from you and will try our best to make things right to your satisfaction.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Just fantastic
Just fantastic, my nails always look great, Hannah and the staff are brilliant, very professional, very good at their job and just lovely people. I will never stop going to Fantasy Nails in Caledonian Road.
August 14, 2025
Unprompted review
Wrong items damaged items NEVER ORDER…
Wrong items damaged items NEVER ORDER iv reported this company to eveybidy possible im looking into pay pal retruving my money making them aware they are robbing people iv spent over 900 quid and the stuff they sent i wouldnt put in my dog kennel iv been fighting this for over 5mths
May 9, 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
We've send you a private message for order details, only used to assist you better.
With regard to the damaged product, please note that every Lakiq item undergoes thorough multi-stage inspections and is carefully secured with specialised packaging to ensure the highest level of protection during international shipment. While we guarantee that all products leave our warehouse in perfect condition, we acknowledge that, on rare occasions, unforeseen damage may occur during long-distance transit.
That said, please contact us through the following email address or Live Chat, which is located on each page of our website. We'll try our best to make things right for you. After a verification, if it is an actually wrong item, we'll provide a full replacement for you; if not, based on the damage level, we've prepared free replacement, partial refund and dedicated gifts to meet your satisfaction. Your satisfaction always matters the most to us.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
BUYER BEWARE
BUYER BEWARE: THIS COMPANY WILL NEVER GIVE YOU A REFUND EVEN IF THE PRODUCT ARRIVES DAMAGED.
The ottoman I purchased was packaged poorly and arrived terribly misshapen and unusable. I emailed Lakiq pictures and they agreed that the ottoman was damaged. And still, there was no way they were returning my money once they had it. What kind of sham business are they running? They are not to be trusted. You should also know that their products are cheaply made in China.
DO NOT BUY FROM THIS AWFUL COMPANY.
YOU HAVE BEEN WARNED.
August 14, 2025
Unprompted review
Reply from Lakiq
Dear Faye,
Thank you for taking your precious time to leave this review.
We're truly sorry to hear that your ottoman arrived with damage. Although we can make sure every product leaves our warehouse in perfect conditions, we acknowledge due to the long-distance international shipping, the damage may occured by the unexpected elements.
On 21th, Aug, our representative offered a resolution - a free replacement and a partial refund for you, to make all things right. At this moment, we're still waiting for your response. Once you confirm, we'll follow up on it and keep you updated immediately.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Not recommending to anyone to buy from…lakiq
Not recommending to anyone to buy from LAKIQ waste of money and the sofa delivered is not what they meantion on there website. NOT AT ALL WORTH POOR CUSTOMER SERVICE VERY POOR QUALITY OF AFTER SALES SERVICE
August 14, 2025
Unprompted review
Reply from Lakiq
Dear Jaison,
Thank you for taking your precious time to leave this review.
We're sorry that this sofa hasn't met your expectations. Most importantly, we’re truly sorry that our communication fell short along the way.
Our foremost mission at Lakiq is to provide the finest products at the best possible value. Quality, durability, and performance aren't just buzzwords for us; they are the core standards our professional team rigorously upholds when selecting every single item. We truly regret that this product didn't meet your personal expectations.
We take your experience seriously. Please know that we will use your valuable feedback to further refine our selection and quality assurance criteria. Additionally, regarding the after-sale support, we’re committed to learning from this and providing a better experience moving forward.
Thank you again for your valued feedback, and it truly makes up improve.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Requires total assembly of cheap wood
the sales web site states partial assembly, not it is TOTAL assembly and the materials used are cheap.
DO NOT buy from this company
August 12, 2025
Unprompted review
Reply from Lakiq
Dear Douglas,
Thank you for taking your precious time to leave this review.
We're sorry to hear that the issue you've faced with the installation process. As we work with the supplier, in rare cases, they may mistakenly forget to include a manual in packages. We're glad to see our team had checked with the supplier as soon as we got your message, and we've provided the English one to you on 14th, Aug. Thank you for your patience.
Regarding the assembly, whether the item is need to be assembled is detailed in the product page. If you need further assistance during the installation, please contact us and we'll check with the supplier until you can fully enjoy your new pieces.
Regarding quality concerns, we sincerely regret that the product did not meet your expectations. Please rest assured that we are continuously working to strengthen our quality control standards in product selection to ensure better experiences in the future.
If there is anything else we can do for you, please contact us through the following email address again. We truly appreciate every purchase from us.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Poor quality and abysmal customer service
My coffee able took forever to get here. The quality was okay, but probably not what you'd expect for the price. The real problem was that they sent me the wrong table and wouldn't do anything about it! They wouldn't even refund the difference in price.
July 8, 2025
Unprompted review
Reply from Lakiq
Dear Nancy,
Thank you for taking your precious time to leave this review.
We truly apologize for kept you waiting. Please note that the estimated delivery time is automatically calculated based on your shipping address and chosen shipping method. The actual delivery time may be affected by objective factors such as weather, customs clearance, and tariff policies.
Further, regarding the price - proving the best possible products at the most affordable prices is our top mission. We’re sorry to hear that neither the product nor the price met your expectations. Our selection team carefully chooses suppliers that meet our strict sourcing standards and lists only the products that offer the best value for money. Our standards take into account quality, practicality, durability, and aesthetics, and every item goes through multiple rounds of quality checks and testing. Therefore, due to the change of different supplier, the price of the same item may differ. We appreciate your understanding.
Regarding the wrong item - we've reviewed your order and noted there is no drawer in your package, instead of a totally wrong item. On 24th, July, our team offered a free replacement and requested for a confirmation of address, to ensure a smooth delivery. However, we're still waiting for your response. Once you confirm, we'll follow up on it and keep you updated immediately.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
This is an awful company
This is an awful company. Their after sales is shocking. Damaged chairs arrived and they are not interested in after care. I would avoid this company like the plague.
The check of it all, wanting me to pay for the return of all the chairs. They would offer any support. Dispute with PayPal. They are rude and untrustworthy. Avoid! Avoid! Avoid.
August 12, 2025
Unprompted review
Reply from Lakiq
Dear Richard,
Thank you for taking your precious time to leave this review.
Since you filed a dispute through PayPal, the funds have been frozen. Our team has accepted your replacement request before, however, we kindly ask for your understanding that under this financial status we are unable to proceed with the delivery of any items.
As for the return process, it is detailed in our after-sale policy, which is shown clearly on our website. We've tried to use replacement for free to make things right for you, that said, we regret that you filed a dispute PayPal and thus we cannot proceed with the replacement as a result.
Thank you again for your purchase from Lakiq.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Avoid Avoid Avoid
Product arrived and is of very poor quality. We ordered a shoe cabinet.
The sides are showing all the screw heads and no decor caps are supplied to mask the ugly screws.
Customer service doesn’t care.
Avoid like the plague
August 11, 2025
Unprompted review
Reply from Lakiq
Dear Jenny,
Thank you for taking your precious time to leave this review.
We truly apologize for any inconvenience by the quality. Please be advised that we take the quality as a priority when selecting products, We'll improve the criteria continuously to provide the best possible products moving forward.
To express our apologies, we offered a resolution - a partial refund and a dedicated gift for you, and we're glad to see you've accepted. At this moment, this request was processed successfully.
If you need further assistance, please don't hesitate to reach out to us again.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Worst website ever!
The biggest mistake we made was ordering from Lakiq. Do NOT make the same mistake!
We ordered in March, and the product never arrived. They claimed delivery was “attempted,” but that’s simply not true. I asked for the item to be redelivered — after a ridiculously long wait, they told me it was now “unavailable” and offered a 10% discount on something else. Nothing they had matched our needs.
I asked multiple times, politely, for a refund. They refused to give back our money and refused to send the furniture we paid for.
At this point, I believe this company is running a scam. Save yourself the frustration — do not order from them.
August 11, 2025
Unprompted review
I ordered bookshelves that were crap
I ordered bookshelves that were supposed to be all wood. What showed up was complete garbage. The shelves were like compressed cardboard and very thin. They will not function as a bookshelf. I am kicking myself for not looking at more reviews. This company needs to be put out of business. They are cheating the public. I bought these bookcases in good faith. Nothing but a scam.
August 9, 2025
Unprompted review
I had a very bad experience with this…
I had a very bad experience with this company, LAKIQ. I ordered three chairs and they sent me two and the wrong package. I have been trying for 5 months to get them to return the missing chair or refund my money, and they have not given me any response.
February 1, 2025
Unprompted review
Lakiq should rename to thiefs
Customer service, only by email and often no reply.
Ordered large round stone table with lazy Susan oct 2024. Took 6months to deliver, arrived brocken/unusable, to date, Aug 2025. No refund and or no replacement table. Lost £1300. Now not even replying to emails.
Do Not Use been totally scammed.
October 19, 2024
Unprompted review
CROOKS & SCAMMERS disguised as a furniture store
I cannot warn anybody enough, do NOT buy from these scammers! I ordered a tv unit, £868 including shipping. I woke on the middle of the night and my mind wouldn’t rest and it suddenly occurred to me I should have checked them out in trust pilot. I did this at 4am and to my absolute horror realised I had made a huge mistake. I cancelled the order literally 6 hours after placing it, only to face a full day of counter offers of discounts etc. I flatly declined each offer, then raised a dispute in PayPal. They mailed me saying they would give me a refund ‘if I closed the PayPal case’. Then they announced the 10% handling fee (for an order placed 6 hours before which did not involve any ‘handling’). I fought my case and PayPal concluded today that a full refund would be made without any ‘handling fee’ I’m so relieved and I will never make this mistake again - PLEASE PLEASE do not use this company!
August 1, 2025
Unprompted review
Shipped broken product, and did not ship other
Bought 2, shipped broken product, did not ship correct part to replace and will not refund you even if they said they will and the other did not ship at all. Takes long time to ship so your credit card dispute will almost be out of timeframe, so not worth.
March 18, 2025
Unprompted review
Claim to BBB
Let's claim to Better Business Bureau about your worst experiences as I did.
May 31, 2025
Unprompted review
SCAM SCAM SCAM!!!
SCAM SCAM SCAM!!!! They re refusing to issue a refund, and adding all this nonsense to their policy that is not explicitly stated in their Return FAQ. The product looked cheap, and trying to claim that "they did the best they could to best represent the product." Ok cool, congrats, I still hate it and want to return the product... and now they are saying that I would need to pay for international shipping, duties, and if damaged, no refund. This was shipped from California.. Like hello?!?! THEY SHOULD BE REPORTED! AVOID!
July 22, 2025
Unprompted review
Customer service is a joke
Ordered an $800 dollar toilet specifically for our rough-in design. It took 6 weeks for delivery. Upon arrival the cardboard package was in horrible condition. I started to open and the toilet lid had a corner that was in 20 peices and completely unrepairable. There are also two large cracks starting from the top of the tank to the lip of the bowl. I documented everything and filled out a complaint for damaged goods. I was assuming a new toilet but no, they will give me a new lid and a compound mixture that I have to apply myself to fix the tank. This company is a joke and I plan on fighting until I get a full refund. DO NOT BUY FROM LAKIQ! completely disaster.
July 21, 2025
Unprompted review
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